The Cheesesteak Factory

Ordered a fat john, a burger with old bay fries, 12 garlic knots, and a buffalo chicken bite. Food came. I paid for all of it, but when i opened the bag i only had a fat john, burger with plain fries, and 6 garlic knots. Ill never order from this place again. I wouldnt be as upset if they didnt charge me for food i didnt get, but they did.
TERRIBLE

Ordered a chicken Caesar wrap. Soon after, my stomach turned into knots. I became very ill and had to lay in bed the rest of the day. Will not order anything besides a pizza from here again. I don’t trust their cooks when it comes to meat. Also, their phone service is very short and rude. Their delivery drivers however, have always been very pleasant.
Pizza and kind drivers is why I give a 2 star instead of 1.

I go to Rowan and I have ordered from the Cheesesteak Factory many times. I usually get delivery and and I must say that they have really stepped their game up. My last 4 – 5 orders have been hot every time and they have been delivering my orders a lot quicker than they used too. I don’t know if they hired new cooks and or new delivery drivers but I am overall much more impressed with this place than I used to be. I would recommend re-​trying them out again!

Wow. Just wow. I guess the only reason they stay in business is all the drunk idiots who stumble in here from Rowan buying soggy Fat sandwiches all night. Tried a couple times and EVERY time the food was an epic fail. Not to mention delivery taking an hour+. Worst pizza/​grill joint in the area.

I guess they must of hired new employees because they’re service is a lot better. I definitely recommend going there now.

So not such a great place this time…
If you’re really hungry and are looking for sort of average food at a fairly decent price, then this might be the place for you. They also deliver in the area so perhaps that gives them a few extra points in your mind.
We ordered quite a bit of food for a pretty large group of people so I got to sample all kinds of things. Their signature, the cheesesteak, I expected to be a lot better than it is. We even happen to order them with extra meat for an up charge and if that was extra meat then I would hate to think of the kids meal size portion they would be offering if you didn’t pay the up charge.
We use them during a snowstorm and have delivery so I have to give them a little bit of leniency since it was bad weather. However they didn’t meet their reported delivery time and we called they were a bit rude about how difficult it is to deliver during bad storms. I totally got that the weather makes it difficult but then just extend the times that you say it will take to get the food.
I don’t like giving negative reviews but I have to be honest this was not one of my favorite options in the area.

This place used to be so good. Idk if they fired their cookers or what, but the last couple of times Ive been ordering from there has been HORRIBLE. It always take so long for delivery (I’ve waited for almost 2 hours). The food i get is never what I ordered. I always get the opposite of what I want. I ordered a chicken cheese steak with fried onions, I got a regular cheesesteak with raw uncut onions. Like I was literally taking chunks of onions out of my sandwich. Just disgusting. And it was cold on top of that! This isn’t the first time either. The one and ONLY good thing about this place is that they’re open later than other pizza shops…9−1 – 14

My friends always insist on going there and every time the experience is awful. The people that work there are clearly bothered to help if not half asleep and it takes for ever for basic foods. (Wings took over 40 minutes and there were no other people there). And after the wait the food just is meh.

Gave this place a try a few times. The first time I ordered a NJ cheesesteak which had A1 steak sauce, so I was pumped to try it out. It came and there was no A1 steak sauce. The second time I ordered a buffalo chicken cheesesteak and when it came there was no buffalo sauce. The third time I ordered a pizza and it took forever.
You’re probably wondering why I kept trying. The reason is they are open extremely late. If you’re hammered and have no other choice go for it.
I tried walking through the McDonalds drive through and they wouldn’t allow it so walked there at like 1 or 2 am and we ordered some sandwiches. The people at the counter acted annoyed that we were there. thats why I headed to the Cheesesteak Factory.
Keep in mind I haven’t been there or ordered from there in over a year so it might of got better.

I’ve been here three times and have had three poor experiences. Once it took twenty minutes for a cheeseburger. Another time the pizza was cold when I got it, and the last time I called a few times with no answer, then drive there to see employees sitting at the tables. When I walked in they said their equipment was broken.

I have been to this place about ten times mostly for their large pizza carryout special of $ 6.49. Everytime I’ve ordered my food the wait time has been atrocious. The girl on the phone will say anywhere from a 10 or 20 minute wait depending on the day and I will ALWAYS come 8 – 12 minutes after the allotted time has passed to AVOID waiting on my food. But each time my food is NEVER done… Tonight was the last night I’m dealing with this nonsense. Because I am honestly starting to think that the «kids» who run this place are making my food the minute the counter girl takes my money. Today I waited 12 minutes in their tiny lobby after being told over the phone it would only take 10 minutes for one large pizza! In addition to the wait, I had a guy come in AFTER me and he got his food before me… No more Cheesesteak Factory for me! More often than not this place is never busy, so I have no idea why they treat the little bit of customers they have so bad. I’m happy to take my money and my free time elsewhere.

We’re done with this place. 2^nd order in a row that arrived nearly 2 hours after placing order. We wrote the 1^st time off as a bad night for them but now it’s a pattern. Then to top it off the food is less than mediocre at best and cold after being so late. I went to put ketchup on my cheesesteak and literally had to pry the roll open because it was so dry and cold. The only saving grace about this joke of a business is that it stays open much later than the rest of the pizza places around here but it’s just not worth it. There’s just too many other options out there to have to accept this awful product. There’s nothing like a business that has no respect for it’s customers. We won’t be giving them our business anymore. 12÷30÷13