Caribbean Charm

Just wanted to post this again since I spent the last few months getting the runaround (again). It’s a shame it has to come to this.
Very disappointed in the way this store does business. We sold over $ 700.00 worth of merchandise to them in November, 2012 and since they were a new customer, we received a credit card from them. The credit card was rejected so we started making phone calls and sending emails to ask when the invoice would be paid. It was impossible to get them on the phone and they didn’t return phone calls or emails. When we finally got them on the phone, the owner promised the invoice would be paid. Six months later, we received $ 100. Months later, after many other calls and emails, we received two other payments of $ 100.00. Since October, 2013, we have received nothing else and we have sent numerous emails and left many messages. Every 3 – 6 months, the owner responds and promises to pay. Meanwhile they are open and doing business. It’s really a shame that stores treat their vendors this way. Have any other vendors had this experience with them?

After posting my review on Unilocal,I finally received some attention and was told that I would be refunded for the broken boxes that were sent my way. I was also informed that when packing these little glass boxes it is common practice to bend the legs so that they fit in the shipping boxes. I’ve never heard of this practice and seems rather unusual. After being told that a shipping label would be sent my way, they changed their story (again) and decided to make a claim with UPS. UPS is not at fault as the shipping box was not damaged, the goods were damaged by the individual who initially packed them. All I want is a simple refund for goods that arrived damaged and they’ve gone around and around in circles to avoid it.

I placed an order on 9÷11÷13 for glass tumblers as an appreciation gift for little league football team. I must say I thought it was something different and priceless. Well, around ¹⁰⁄₄ I started sending e-​mails to see where was my purchase because it was coming up on a month. I understood that they had to be customized but it shouldn’t take that long. I finally received it on 10/​7, due to the long overdue wait. I open up the purchase to ensure all was in tack and correct, well Lord and behold 1 of the tumbler was broken into pieces. I started sending e-​mails that morning (6:45 am), by 9:00 a claim was filed, 12:00 pm the claim indicated that it would be replaced. I then spoke with the customer service rep to ensure that I would get it back in time due to the first place order taking so long. She ensured me that it would all be taken care of and shipped out first thing the next morning. I received the replacement glass with 3 business days. I thanked them for the expedited customer service and ensuring that my needs were met.