Firestone Complete Auto Care

First time. It’s not the fastest place around. I had the tires rotated and balanced and oil changed. took about 1:20. It was a while, and I made an appointment. But I don’t know how much weight that carries. Got a quote on another service and it was ab out 30% higher than it costs the last time I did it 1 year ago. I’m not sure I’d return unless it was an emergency.
People that worked there were nice, if that helps.

So, I’ve actually never gotten service done here. Why the five stars then? Because the auto dealer for my wife’s car told her that her battery was near the end of its life and needed to be changed. Brought it to Firestone to do the work and they re-​tested the battery and told us it was 100% fine! Didn’t charge us a dime. Really appreciated that honesty so will give them another chance next time we need service. Will be wary of what the other reviewers say about surprise charges, unneeded work, etc. but that’s contrary to my first experience here.

I got an online quote for 4 new tires. I was assured when I called that the only additional cost would be tax. Within 10 minutes of dropping off my car, the calls starter coming. The tires that they quoted to me were too small and it would cost an additional $ 100 to get bigger tires. A few hours later the 2^nd call came. $ 89 more for the alignment and they mentioned my brakes which I had never asked them to look at. My original quote of $ 400 was now over $ 600 and this was after me telling them I had a firm budget of $ 500. Then my boyfriend got involved. After threatening to take my business elsewhere, we magically received $ 20 off the alignment, along with 2 additional discounts.
I went to Firestone thinking I got a good deal and once again, I was wrong. It’s also amazing to me how going in there alone as a woman will get you nowhere. I will never go there again and I urge none of you to go either. Overpriced and too many «surprise costs». Never again.

My husband and I take both of our cars here for snow tire change, wheel balancing, and wheel alignment. Overall we have been satisfied with the service. We typically drop off our cars in the morning and fetch them in the afternoon when the work is done.
Strengths: The work is consistent and the prices are fair. All work has been completed in a timely manner. Firestone has offers such as lifetime alignment and balancing etc.
Needs:
Sometimes it is difficult to get an appointment, especially during snow tire season. Like most auto service shops they often call and offer more services than you asked for at a high price.

Never have had a good experience here. Yesterday I brought my car in to get a quote for a brake job and they not only added a rotor job (no one else who had quoted me said that I needed new rotors) but they charged me for a «brake inspection»… So even though I didn’t use their service, I still had to pay $ 20 for them to tell me exactly what 3 other mechanics had told me (+ more unnecessary maintenance jobs).

My husband and I have used this place for oil changes mostly, but also other car maintenance. Service has been friendly but this past week my husband brought his car in for an oil change, and the mechanic called to tell him his brakes needed to be done. He specifically said they were worn down to 2 mm. He gave my husband an estimated cost (more than $ 500.) We have a trusted mechanic who we bring our vehicles to for bigger jobs, so my husband told the mechanic he’d hold off on the brake job. Lo and behold, our longtime mechanic takes a look and tells us the brakes are in no way in need of replacing. Let’s just say it’ll be the last time we go to Firestone.

I just moved to CT from Chicago where I really enjoyed my Firestone store and took my car all the time for tire services. When I went to have my tires rotated at 139 Putnam Boulevard, Glastonbury, CT, on Saturday, March 3^rd, I was asked if I wanted a Firestone card that offered rewards when I shopped at Firestone. I asked if it was free and the guy said it was. After I had my tires rotated and asked to pay with the «new» card I was shocked to find that I had been signed up for a credit card. I asked to have the card canceled and paid with another credit card. I was told the card had never been opened. Today I received a Firestone credit card in the mail and because of this deceiving experience will not be headed to Firestone for additional services. I was deceived into signing up for a credit card and then I was lied to when I was told the card had never been opened. Thanks for ruining my experience and future business over a simple $ 20 tire rotation. I will be headed elsewhere for tire serives going forward. Thanks for losing my trust Firestone.

I was surprised that the service was so good.
The staff were friendly, articulate and seemed to actually want to help.
Had a tire with a slow leak to get checked out.
Although they couldn’t get to the same day, like I hoped, it was ready pretty quickly the next morning. Only $ 20 too.
Didn’t expect staff to be so nice or price to be so low.