Gene Langan Volkswagen

Since I specialize in customer experience as my day job, I pay special attention to what other companies do. Something as annoying as a regular car check in has become something to look forward to. Their customer lounge to wait is extremely nice. Great big comfy chairs, free coffee and ice cream (Yeah, that’s right, there’s a stack of Klondike bars in a mini freezer), a great view of the rows of VWs. The staff is always great to work with. They are knowledgeable and transparent. They will always answer what a piece of equipment does and how it impacts your car’s performance AND they don’t shy away from providing estimates that are accurate AND they have never pressured me to do any work I didn’t want to. I do think their services are a little bit pricier (around $ 75 for a synthetic oil change when I could probably get it for half the price elsewhere) but I completely trust the staff and their quality. Something new that they do is send video visual inspections. As I was waiting for my car in the lobby, I got a text with a link to a quick 2 minute video where I got to see the quality of my brakes, exhaust pipe, turbo, etc and have the service person describe the condition. That is differentiation at its best. I’m so impressed with this place that Im still sitting here waiting but writing this review.
I also like to visit the dentist because I like how my teeth feel afterwards, so you can discount all of this as crazy talk if you want. But if you own a VW and don’t service your car here… You’re missing out.

The folks at this dealership were fantastic– Frank my salesman was really good at listening so that he could understand my needs. I wasn’t pressured and was shown the car I came in to buy. Steve, Sergio & George all provided excellent customer service

Gene Langan Volkswagen Glastonbury is so sleazy, I feel like I need a shower after I leave the dealership.

This dealership is different. The people care, they want to help, they even smile and have a sense of humor. From the service to the sales people they know what they are doing and actually enjoy it. I always recommend this place over any dealership for VDubs. They rock!

I recently dealt with Troy in Service who was extremely difficult to deal with and unwilling to provide any assistance in clarifying a complicated warranty situation.
As a service adviser I felt he should have been willing to listen and assist in resolving the issue. Eventually he hung up on me.
Prior to this they had been very helpful, but if they have a person like this in a customer service position I would not be comfortable in using their service department.
When I called back to work out the issue he became rude, surly, and extremely argumentative.
The essence of service is listening and providing what customers need and they have failed in every aspect of this requirement.
I’ve contacted the owner to see if this issue can be resolved and will edit this review if I receive a good response.
Received a call from Gene Langan who asked that I consider revising the review as I did not actually pay for any service. He promised to speak with the Service adviser and explain that hanging up on a customer is not OK.
Since they did respond to my comments I raised the review to a pair of stars. I’m still not a fan.

I purchased a slightly used volkswagen from them recently and was treated with respect. Gene Jr. was my salesman, and although new at sales, he did a great job. He wasn’t pushy, but rather professional and interested in my needs. The paperwork was quick and easy. My car was detailed by Sergio who did a great job in getting my car ready for me and explaining all the features. My only issue with this dealership is their reluctance to negotiate a deal. I was insulted and embarrassed on their trade in offer and they refused to budge on their selling price, even though they were priced the highest in the region. Had I not traveled 130 miles and the car wasn’t as immaculate as it was, I would have easily walked out the door. In summary, if you’re okay with their advertised prices, then I strongly recommend this dealership. Expect a quality car, a friendly sales staff, a pleasant buying experience, but do not expect to get a great deal here as they have a no haggle policy.

was considering an Accord, Ford Fusion, Subaru Legacy and last minute looked at the Passat. Googled CT VW dealers and traveled to Glastonbury based on reviews. The experience alone helped me decided. I especially like their customer service when picking up the car. All dealerships should take a lesson from these folks on customer service and satisfaction.

This is a great dealership. My experiences with them so far have all been positive. I just purchase a certified used vehicle from them. They took a lot of time to talk to me about the features of the car which I appreciated. Upon delivery, the car was very nicely detailed and the delivery manager took over an hour to get me familiar with the car.
Also, for certified used vehicles, they stand by their certification. After a few days of driving I noticed there was a mechanical problem with the car. The dealership found the problem and fixed it at no cost. I am very happy with how I was treated and I’m glad they were able to deliver me a like-​new car. There’s nothing like getting last year’s top of the line model at this year’s base model price.
I plan to come to this dealership for service because I believe they will treat me with respect and do honest work.

Turned in a two-​year lease vehicle today, and the experience from beginning to end was trouble-​free and pleasant.
The showroom in Glastonbury is a museum for old VWs, some vintage gas pumps, guitars, and surfboards – I hear the salesman who taught my daughter to drive a stick is now at the Langan in Vernon, so I would follow him there, but everyone at Langan in Glastonbury is friendly and helpful.