Dick’s Sporting Goods

This location lacks severely to its regional competitors in stony point, short pump & chesterfield town center. Customer service is lacking. When the lady attempted to check me out the items were not ringing up correctly with my coupon. She handed the coupon back and stated I should still buy them because it was a «good deal» because they were on sale. I left my items at the register and went straight to stony point walked in to smiling faces and good attitudes, in and out in 15 mins no problems with checking out or using my coupon. Will likely never revisit this location, I’ll just drive on down the road to the others.

Last night I was in the store at 9940 Brook Rd in Glen Allen VA with my wife and daughter shopping for an elliptical. We’d done some research over the past week in an effort to find something that suited our needs (since cardio machines are pretty big purchases) but didn’t feel comfortable purchasing online due to the number of questions we had. Regardless of the price tag, we were on a mission and our goal was to purchase from the store that day.
We went to the fitness department of the store to see what was available and test a few machines out for comfort. In that time, we were also hoping someone would come by to help us. We spent some time narrowing down our options to two separate machines, then waited. And waited. And waited. In the time that we waited no less than four associates passed by/​circled the department, and every last one of them seemed to make it a point to avoid offering help or come within close enough distance for us to ask for help. After about twenty minutes of waiting, an associate who appeared to be on lunch break (given the food in his hands) finally asked if we needed help as he headed towards the back room (presumably to eat.) We said yes, we wanted to buy a machine today but had some questions, then jokingly pointed out that several other associates had passed by and hadn’t offered to help. The associate apologized, then said he’d find someone to help us. That was the last we saw of anyone. After another fifteen minutes of waiting, we left. I resigned myself to shopping from the Dicks website, but ultimately gave up when I tried to close out a purchase and ended up stuck with curbside delivery as my only shipping option. I ended up purchasing an E35 elliptical from Sole directly.
I’ve never been in a store that seemed so disinterested in taking my money before. The store wasn’t even busy. I would dare say it was dead. We went in there prepared to spend more than a grand on a machine, and no one could be bothered to help us complete that purchase. As if that wasn’t enough, the website wouldn’t even allow me to change my shipping options to include assembly… something I was also prepared to spend money on and could have included in my purchase had anyone been willing to help me while I was in the store.
I don’t think I’ll be bringing my business back to Dick’s. Their poor customer service really narrows my options down to online shopping, and what good is buying machines online if I can’t even include some sort of installation in my purchase? Either way, someone should talk to the staff at the Glen Allen store and set the expectations for customer service before they lose another $ 1500 sale.

I’m a newfound fan of Dick’s, and this location near VA Center Commons is pretty solid. It’s not the largest location you’ll find, but the workout apparel selection is more than I could imagine wanting.
I recently purchased some attire for a hiking trip in the Grand Canyon, and I was pleased to find some great options here. If you’re looking for traditional hiking clothes, the selection is more limited, but for someone who’s more into running/​yoga wear (like me), then I think you’ll be satisfied.
I’ve been back once since my first visit a few weeks back, because I had my eye on more workout clothes. The Under Armour and Nike sections are filled to the brim with bright colors right now; what better way to get your mind into workout mode than by donning über sunshine-​y tanks?
If you’re looking for help while you’re shopping, it may take a few minutes to find someone to help — unless you’re near the checkout, in which case there should be plenty of folks to answer your questions.