Kid To Kid

The staff here have been incredibly unfriendly both times I’ve visited to look for items for my daughter. They don’t smile, don’t greet, and are cold and disinterested when answering questions. The poor customer service I received both times I visited are fodder enough for me to decide not to go back.

Absolutely horrible customer service — I stopped in with my newborn and no one acknowledged me or would help me by
holding the door or helping me bring in my items. I was also carrying my 2 month old in a car seat. Just SO rude! The women behind the desk weren’t doing anything, just chatting away. I left my things to be evaluated and they only offered me $ 10 so I said I was coming back to get everything at which point they told me they wouldn’t give me my things that, that’s not how they worked. If they took anything it was already being «processed». Just infuriating. Stay away from this hell hole.

People who work here are incredibly rude and unhelpful for no apparent reason. I’m taking my stuff home to sell on a re-​use site. I suggest you do the same.

What a terrible customer service experience! I was looking for a specific item and had made several phone calls with no luck until I found this place. It just so happened that my husband had shopped there randomly once before and purchased a maternity dress for me. This store is across town from me, about 25 miles, but I wanted the item and made the trip. I’d like to point out that I am massively pregnant with twins and due very soon, and that I brought my 21 month old son and mother-​in-​law with me, so making such a journey was a chore in itself. I will briefly go down the list: several employees present and chit chatting lightly behind the counter offering ZERO greeting or acknowledgement of any kind to me. I was the first to smile and say hello. Their conversation continued and I eventually found what I was looking for. No one ever came to check on me, offer help, see how I was doing or if I had any questions– which I did– 3 in fact, but decided against intruding on their social hour. I did decide on several purchases, and the woman at the register was slinder, well dressed, brunette, middle aged, STILL did not greet me or even manage a smile, and couldn’t have had her superiority or her nose any higher in the air. I asked for a store punch card for eventual discounts. I asked if my «punches» could be combined with ones my husband had previously obtained. Her answer was «we do that all the time» in such a «duh» and condiscending way that made me feel guilty that I had opened my mouth. But at least I figured out that she did, in fact, speak. Just not in a friendly way. As she continued to ring me up, I asked about some bows on display by the register which appeared to have no clip on them to fasten them to a little girl’s hair. I asked how they worked, and, again with the tone, «they have adhesive on the back». «Oh, thanks» I said. No response. I allowed my not-​yet-​two year old to get one toy, and he passed it across the counter and said «please». Nothing from her. She rang it up and slid it back across the counter without even looking his way and he said «thank you». Again, nothing. Then, while waving, he said «bye bye» to her as we walked toward the door. Nothing. I don’t mean to sound like Mama Bear, but that’s my son, he’s 2, he was smiling at you and being polite, you work in a children’s store, DON’T BE SO RUDE AS IGNORING A YOUNG CHILD WHO THANKED YOU FOR A TOY. So as we left, I raised my voice loudly and said «Goodbye! Thank you!» where there would be no mistake that you could hear me. Someone managed to murmer «bye». I think it’s important to the story to note that I was 1 of 2 customers in the store at the time, so they were not busy. My child was exceptionally well behaved and held by his grandma the whole time. I was so pregnant and a willing and eager customer and yet I felt inferior and ignored. We did nothing to receive such chilly treatment. Such a shame too, because I love to shop consignment and was impressed with their selection of many things, and likely would have been a returning customer. However, I felt so unwelcome, almost as though I were a pest who didn’t belong in her «posh» presence that I’m afraid I will now make a conscious decision to avoid Kid-​2-​Kid at Short Pump. I have 3 pregnant girlfriends, all of whom are deal and bargain hunters, the types to frequent there for all types of merchandise, and, like me, willing to spend the money. Only, in turn, like me, they expect a greeting at the door at the very least, and certainly not such cold and snotty behavior returned to a smile and hello. Having shared my experience with them, this has become business lost for the store. I hope someone who works there reads this, someone who cares about the business and it’s competitors, someone who will take initiative and have a chat with the fine employees of this establishment if they hope to both continue successfully into the future, and not alienate customers. The saying goes that one person statistically tells eight others about a bad service experience. I am not saying that I or anyone I’ve shared this with will be the difference maker on Kid-to-Kid’s ability to keep their lights on, but I would be willing to bet I am not the first or last person that has had a similar experience if this is their normal operation, and if this is their normal attitude. You have to be careful in today’s market, especially when your Richmond competitors are consistently on the mark. Customers are watching, and may have (even minimal) expectations of a simple greeting at the door.

This Kid to Kid is much larger and has a lot more stuff than the Midlothian one, but I like them both. They have tons of baby/​kids clothes and items such as car seats, bouncers, strollers, etc. The maternity section in this one was small although it was bigger than the Midlothian one. Good prices, I will be back.