Gavigans Home Furnishings

We got a great deal on a fantastic sofa. This was our second time going so we knew exactly what we wanted. The first time we went we has a salesman that gave us false information. This time we got Steven and he was a true gem. It took a little time for us to check out and the ladies at the desk were rude.

My mom and I each bought a sofa an loves eat as well as a coffee table an two end tables. During the night my mom changed her mind as to what she wanted. We contacted Kristen our sales rep. She wasvery nice an said she would rewrite the contract and make the changes When we went in to sign new contract I realized my moms furniture was now $ 600. Less than mine an we ordered exact same furniture. Turns out the new contract was written incorrectly. An as we kinda figured the mistake would be taken from the salesperson. We felt terrible but a contract us a contract an they had to give my mom the cheaper price. I thought the salesgirl would cry. She knew she made a huge mistake. So in order to help her we bought the service contracts we didn’t wNt her to loose her job. Still felt bad for what happened so mom called to ask them to rewrite the contract for the correct price. Manager said the situation was handled an that salesperson didn’t lose job. Very nice to work with. We will see how long it takes for furniture to arrive.

We searched for several months at all the local furniture stores for a sectional for our living room. We ultimately chose to buy at Gavigan’s in Glen Burnie, since they never hounded us to make a purchase… it was rather casual. They were there to assist with questions, but never followed us around the store like vultures. It took a couple of stops back, for exactly what we wanted to come in stock… but we couldn’t be happier. Ultimately, we bought a Sunbrella sectional, which we absolutely love. We also got a Ashley Furniture coffee table with stools that slide out from underneath. And, some new counter height bar stools for our kitchen island. Our entire purchase came into the warehouse in about 4 weeks, but we delayed delivery until some painting was done at the house. Delivery guys were friendly, courteous. We worked with LaToya for our salesperson, and she was great at listening to our needs and helping us find exactly what we were looking for. Would definitely go back here to shop again.

I’m really confused with the terrible reviews. I purchased a nice sectional couch, sofa table, & candelabra and got a really good deal. Natalie was very sweet and helpful. Not overly pushy but caring. Our pieces arrived within the window & even though there was a mix up with our table and it wasn’t delivered the first go around, I called and they handled it very quickly and the warehouse manager delivered it to me after he got off work. Great customer service. I would definitely shop here again.

Purchased sofa with attached chaise. After 2 and half years it’s cracking and peeling. Conditioned it but still cracked. Not happy. I doubt I’ll ever buy furniture there again. My mother’s value city sofa held up for 10 years before wear. Not sure where they get their furniture but it is NOT high quality.

I bought $ 6000 worth of furniture from them at one time .I have bought from them in the past and I had no problem I wish I could that this time .They delivered the furniture that was fine but they did not speak much English A couple of days later I was inspecting it and I found the arm of my leather love seat was not attached so I sent them a email than later on that week I noticed the back of my couch was sagging just from sitting in it a few days and it’s not like I get to sit that offen I work full time and have a very active 12 yr old. The next thing is when you lean on the arms you can feel the wood poking into your side .Now you would think they would give me new furniture but no they want me to let the service man fix it So I have given them til Friday to come up with something else. To be continued
Shame on you Gavigans

The furniture is decent, but nothing that you cannot get at any other furniture store. But their customer service is extremely lacking. When we were shopping the salesmen was nice, but it was like a switch had been flipped as soon as we purchased our items. First we were told that it would only take a couple of weeks to get our furniture.. . Nope.. . It took 9 weeks, after we called multiple times they said our furniture was taking a long time at the factory and they were very rude and quick with us on the phone, never explaining anything, it was as if we were troubling them by calling and asking where our furniture was after 6 weeks of waiting. Finally after waiting about 9 weeks we got the phone call that our furniture was in. Yay only 9 weeks later, we almost forgot what it looked like. The delivery guys were very nice and quickly set everything up, actually the only reason this place even gets a single star is for their delivery guys. So our furniture arrives and we were pretty disappointed, the pillows did not match as we had requested with our salesperson, and they were very poor quality. With all the issues of getting our furniture we knew it would be a lost cause to call and complain but what the hell, we were hoping the 20^th time would be the charm… Nope! The same rude person was on the phone basically saying it was our fault and they never promised anything, yeah because everybody orders pillows for their couch that do not match, and they always want poor quality, everybody loves it when their pillows have all sorts of strings hanging out of them, going for that all cool distressed look.
Overall do not shop here you can get the same quality or better anywhere else but I assure you, you will get better costumer service ANYWHERE ELSE, avoid them like the plague.

Ok prices but crapy pick up service. I came to pick up an item I purchased. Not only did they not have my item labelled, it took 20 + minutes for the salesperson to bring it out to my car. Very frustrating.

Don’t buy from them ! This place insults consumers intelligence in 2012 they haven’t adopted the right perspective of business in the day and time in which we find ourselves in. I had bought a Broyhill Table set from them. It was delivered broken from go. There were not enough screws in the original assemble of the chair sets so they rocked on my kitchen floor as if they were rocking chairs. 1year and a month later, a piece of the chair broke which could be fixed by them rather easly. However Rob Gavigans the owner decided to insult me and my intelligence as a consumer. I guess he doesn’t understand reviews and social media is a b@@ ch in 2012 so now I understand why furniture stores drop like flys. I won’t be suprised to when the doors close. Just jeopardized a 50 dollar fix for however many people read this and go else where. Loser.