NextCar

My first NextCar experience was great. In Baltimore, via Hotwire, they offered the best price so I had to take a chance. Service was great and the car was clean and ready for me when I arrived. Upon returning the vehicle to the airport, the staff member was busy with another customer and allowed me to leave promising to email my receipt. The receipt was received promptly via email and the follow up charges for tolls were promptly added to my account. I will definitely use NextCar again every chance that I get.

I reserved the car online, which was relatively smooth. When we arrived there was one guy at the counter who was very friendly. There was one customer ahead and it was 7:30pm. We started the rental process and at one point he left for about 15 minutes while we were sitting there waiting for him to return to sign paperwork. Not sure where he went. He just asked us to hold on a moment and left. No explanation. Two other customers showed up and we were all waiting and wondering what happened to him. Eventually he returned. Afterwards we walked towards the car and did a walk around which was all fine. I rented a Mercedes C Class. We got in the car, turned it on and it smelled like farts. Like multiple people used that car to fart. The smell permeated the whole car the entire weekend. At one point I searched the car to see if poop was smeared somewhere. Never found it. Additional problems with the Fartcar included: The navigation system was not updated (the car was a 2013) so some of the addresses did not exist in the car’s database (luckily I had my cell phone), the windshield wipers were worn so it sucked royally when it drizzled a little or even when trying to clean the windshield, one of the daytime running lights went out as well. If this was a premium elite car with all of these issues I can’t even imagine what a cheaper car is like. Checkout was relatively uneventful. The return guy laughed at the car’s smell and that was it. I would not recommend this rental place nor patronize them again. Like a previous reviewer said, never again FartCar. Never again.

Rented a Ford Explorer with a reserved toddler car seat. Arrived at counter waited 15 minutes for attendant to return. It was 11 PM. We had 2 screaming children. Am I painting a picture? Attendant did not have toddler car seat available even though I called that day and was promised one would be available. Attendant was neither apologetic nor did he attempt to resolve the situation. There is no toddler car seat was all he said. Vehicle smelled like poop and vomit with baby powder superimposed on top. There was sticky green stuff in the cup holders in the back seat, which we discovered after one kid tasted it on his then dirtied fingers. Our 32 pound 3 year old had to ride in the car without a toddler car seat sitting on my lap or rolling around for an entire weekend including on highways and in traffic. Needless to say we were not pleased. Not only was it dangerous but also illegal. We requested that a manager give us a call first thing Friday morning (not a holiday). We received no contact from Nextcar and when we returned the car and explained the issues they gave us a 10 percent discount. We paid around 400.00 for 3 days and 3 nights. Never again Nextcar never again.