Customer service at this store is horrible! Made the mistake of asking one of the 4 cashiers if their register was open. Got a very rude response! I did call their corporate headquarters and the representative agreed that these people should be fired!
Natalie O.
Évaluation du lieu : 2 Charles Village, Baltimore, MD
What is it with Royal Farms? I’ve had some icky experiences in multiple stores, but I just keep going back. I’d like to say that my visit to this location today takes the cake, but it doesn’t. This definitely isn’t the worst Farm Store I’ve ever been to. I do have a little bit of an issue with this place, though. If you’re familiar with Royal Farms food at all, you know that the chicken slider is made with a huge chicken tender(fried in-store) nestled inside a cute little dinner roll. I like mine with pickles, by the way. So, can someone please tell me why my chicken slider was made with half of a chicken patty? Literally, it was a chicken patty cut in half… not the delicious fried chicken I was expecting… just a sad, limp half a chicken patty that came to the store frozen. Ugh. When I saw the sandwich, I checked the Royal Farms website to see if the company changed the recipe, which of course, they didn’t. So yeah, guy behind the food counter, I’m onto you… and management, please start training people to not make their own artistic changes to the menu. Thanks!
J T.
Évaluation du lieu : 2 Glen Burnie, MD
I agree with the other reviewer, 100%. The food here is good but the employees are terrible and for that I blame the management or lack of. It seems most people working here have no issues sharing with the customers about how miserable they are. Some of them even take that out on the customers! Also, they’re known for having one line open at peak times, so it’s not really a fast location. It’s also pretty dirty on the inside and some of that is because of the volume of people that come in/out of this location.
Walker C.
Évaluation du lieu : 3 Halethorpe, MD
Very busy store as I’ve been here many times before. Eating area is usually in need of attention, same as the restroom. The food is very good, but be prepared to wait longer than you would for fast food; just in case you’re in a rush. During my lunch, I heard plenty of foul language from one of the employees stocking and unpacking items.