Anderson Hospital ExpressCare – Glen Carbon

I injured my foot/​ankle so badly, the pain was excruciating, and my foot/​ankle was turned totally sideways. It swelled up A LOT. My husband carried me in there and the dr looked at it quickly and X-​rayed it, then sent me home with crutches and with strong pain meds. No instructions. I had to ask him. Later found out from my primary dr, that the dr from Anderson Express Care told them my ankle was not broken. So my primary dr had me go to physical therapy! When I told the Physical therapist what happened, he said only a very few are that bad. Then he looked at mine. He was shocked how disfigured and still heavily swollen it was and deeply bruised all over. They did minimal work on me since it was still so injured. After a couple of months I went back to my primary dr saying it is not getting better. She just said pretty much that we don’t need to x-​ray it again because Anderson Express Care dr already said it wasn’t broken. Back to more physical therapy. A few months later of no improvement I went back and pretty much demanded to be seen by a specialist. Got an appointment with a foot/​ankle specialist. He took one look at it and sent me for x-​rays. He came back and said, «Your ankle is broken! Why in the world have you been going to physical therapy and trying to walk on it! And you tore all the ligaments and tendons at the same time. He put me in a boot and I was not allowed to walk on it at all except to the bathroom and back to the chair for months and months. Thanks for the misdiagnosis Anderson Hospital Express Care that cost me almost a year of not getting the healing I needed. 0 stars if I could!

The worst thing you can do for your health, wallet, or sanity is go to this place. I was misdiagnosed with shingles, prescribed expensive antiviral drugs and sent away in less than about 2 minutes. Since I didn’t get better in a couple days I went to my real doctor. He confirmed that there was no way I had shingles but actually had the flu. All the money I spent on drugs was wasted. Then to add insult to industry I was billed by both Anderson and Uptown Physicians LLC. I wrote complaints to both and although they promised to review them and get back to me, instead they sent my bill to collections just 60 days after I was originally billed without any response to my letter. Then when talking to others, I found out I wasn’t the only one that was misdiagnosed with shingles there. Seriously, go somewhere else. They got one star because you can’t give no stars.

After having bad experiences at Walgreens Healthcare Clinics, Anderson Hospital’s Express Care was easily a five star experience (as has just about every encounter I’ve had with Anderson hospital staff and physicians).
I entered the facility on a Friday evening, around 5 PM. I was the only person waiting. I quickly filled out the intake paper and shoved it in the little slot. I was in about 3 minutes later signing some forms. The receptionist was very pleasant. Next, I was in a room answering questions, doing a temp and blood pressure check, and explaining my symptoms. Right after I was placed in my own exam room and Dr. Yung was in shortly after, maybe a 7 minute wait. We talked about what was going on and he sent me for chest x-​rays.
The x-​ray tech was quick, gentle, accurate (I went to x-​ray school) and best of all, very kind to my bored 5 year old (puppy stickers. yay!). I went back to my exam room and waited for my results. My chest x-​rays were clear but I was really having some difficulty breathing and I was glad that I did not leave empty handed. He gave me a prescription for albuterol and I appreciate that he listened to my plea to breathe easier rather than just send me on my way based on my x-​rays.
I was nervous about this because of the bad review here and because Dr. Yung is a male. I never see male doctors. But he was great and I’m so glad I’ll never have to go back to a Walgreens Healthcare Clinic when I need quick care that is not quite an emergency.

Would be fine if they didn’t charge you double. The wait time is marginally better than competitors if you are lucky, but is usually the same. They do have an X-​ray, which is quite nice, and evening hours. However, since the physician sends a bill separate from the clinic’s own, you have to pay two bills and two copays, one at the time of service and one at a later date.

Unless you want to be deceived about the price and then charged over $ 600 for very minimal services, stay away!!! The way these people do business is amazingly unethical. I took my son in to get a prescription for strep throat. We asked how much it would cost and they said $ 25. We were in and out in fifteen minutes. No treatment was performed in the office, just a culture and a prescription. One month later he received a bill for $ 311 for the doctor. Then Anderson’s billing department started hassling him on the phone about a bill for $ 298 for the «facility fee.» I will never use Anderson hospital or any of its affiliates for anything ever.

Totally unimpressed with the receptionist Phyliss. They don’t even greet when you check in so our paperwork was lost and patients called back ahead of us. By the time I figured out the problem we had been sitting there for 30 minutes. When checking us in she messed up the computer and then had to call someone for help. Because she took so long to check us in then we couldn’t even go back for an X-​Ray because someone else got ahead of us. All we need is an X-​Ray and we are sitting back in the waiting room waiting to be seen. Haven’t even seen a technician and we have been here over an hour. Would have been faster to drive across the river to St. Louis.

We like the hours since you never seem to get sick between 8am– 5pm. We have not had a bad experience there yet. Like that they are available when our normal physician is not. The only thing that concerns me is that whenever we go none of the physicians on duty seem «healthy».

I am 4 months pregnany and had one of the worst experiences of my life at the emergency clinic in glen carbon. I had a doctor tell me that since I did not get the flu shot and now I have influenza a I was choosing to hurt my baby. He told me my baby was now getting the flu and is affected because I chose not to get vaccinated. While balling, he continued to yell and argue with my mom who came to my defense. His name is Dr. Laurence Yung. Horrible person and doctor. He continued to scold me and yell at my mom. I called my amazing ob Dr. Staten and she explained that everything he told me was inaccurate. Influenza does not pass to baby. She was furious. It was like a movie. I still cant believe I was treated so horribly like I had been doing herion or something. My ob said I cant get the flu shot until now anyways so it wouldn’t have helped.

One of the few physician-​staffed «urgent care» facilities we’ve found within convenient driving distance. On a weekend, when your malady isn’t serious enough to wait in the hospital ER, but you require a bit more care than provided by a nurse practitioner at a Walgreens «Take Care» clinic, this might strike you as an acceptable alternative. I’m not so sure. The website proclaims: «Most patients treated and released in less than 90 minutes!» This time, 90 minutes after arrival, we were still waiting to see a doctor, and had to leave in order to make it to another commitment. Perhaps there was a difficult case in one of the examining rooms, but, the thing is, it didn’t look that busy.