Associated Bank

Yeahhhh this place is pretty much a nice place to store a little money for bill paying. The bank overall isn’t too bad but this branch doesn’t seem too friendly. I’m not sure what I’m supposed to expect given the lower wages banks are known to pay but I’m always left feeling like I’ve inconvenienced someone when I leave.
Also their new hours are not accurate with the website. I found this out when I went to make a deposit.

Associated Bank is our mortgage holder. While the initial loan process two years ago was great and our loan officer was excellent, this branch sucks. They have the absolute worst customer service and incompetent staff I’ve ever seen.
We had some damage to our house last year during the series of storms that pounded the area. Our insurance company made our claim check out to us and Associated Bank. Before I went to the bank to get the check endorsed, I called ahead to understand the process. I was told to bring the check in and they would sign it on the spot. When I arrived, I was met with confusion. No one knew what to do with the check. After about an hour it was decided we needed to have the work completed on our house before they would sign the check. That was a little annoying but we complied. Associated Bank kept the check and gave us a copy.
A few months later we returned for the endorsed check. When we arrived, no one knew of the check and they couldn’t find the check. We were told they tried contracting us about the situation. When we originally went in we updated all of our information with the assistant branch manager. WTF? They couldn’t send us a letter? They know where we live! A few days later they finally found the check, endorsed it, and we picked it up.
I wouldn’t recommend this bank to anyone. I have never seen a more disorganized business. Take your money elsewhere or they may lose it.