Officemax

I run my own business and visit office stores frequently for supplies. Office Max has been my favorite in the area for a while. The employees are always polite and helpful and last time I visited they went out of their way to fix a pricing issue on an item favorably for me. Other than that it’s a typical Office Max. No complaints!

A good friend (who actually gave them 4 stars here) told me not give someone 1 star unless they intentionally make me P.O.ed. So I’m not sure if they did it intentionally or are just indifferent in their lack of service. Also, notice that all the reviews are at least 4 years old so things have possibly gone downhill… at least with me.
In baseball, 3 strikes and you’re out. They just struck out with me so I’m done with them and hope that Staples will buy them and improve their service. Here are the strikes:
1. I go through a lot of ink cartridges at work and home so I was excited by their «empty» cartridge for credit plan… until I tried to use it. This plan leaves all the work up to the customer who must go on-​line for credit and logging cartridges returned. Why can’t they just give me credit when I bring them in? How about a simple punch card? So I quit bothering to return old cartridges to be recycled.
2. Stopped in a month ago and even though there was an employee standing at a register (do they ever use those things?) she told us to go to the service desk. I guess that is more convenient for them, not us. So 2 off us went there and had to deal with a snippy employee who couldn’t find my tax ID number in her book (Hello — this is 2015; put it in the computer system!) even though I had a copy with me.
3. This morning, I went in to get some labels printed at the copy center. There were 3 of us waiting and after standing there with no acknowledgement from the 2 employees busy on a computer or the employee a few feet away at the service desk, the first customer turned to me and said she had been helped. Customer #2 and I waited for several minutes with no contact from an employee so I finally walked out.
Strike 3 — You’re out!

This is the typical Office Max with typical prices. The thing that sticks out in this store is the great service and amazing managers. These managers are great to solve problems and helpful to resolve issues. The employees are what make this store great.

Where do you go when you need large prints? In E’ville-GC, the Print Center at OM is the place. Preparing to co-​host an event for 200, I brought in a seating chart as a PDF file, asking for two prints 24″ x 36″, mounted on foam board, laminated. No problem, order completed in 48 hours, looked perfect.

I was pleased when shopping here that the employees were attentive to my needs and helpful and pleasant in the process. This particular store has a really nice selection of office supplies and I think it is a little different than some other office supply stores I have visited. They seemed to have a nice variety of truly useful office items and you are not overwhelmed with merchandising gimmicks and junk unrelated to your intended purchase. So, it gets 4 stars from me for being a store serious about its primary product line and having very nice and helpful staff and decent prices.

Another store that was prepared for Black Friday with helpful employees who were at every corner of the store, helping you find items and happy to be at work so early. They were on it! Will go back for this. Someone always there to answer a question and lead you to your item of choice.