Glengariff Health Care Center

STAY AWAY FROM HERE! I had hip replacement surgery and was sent here after a week in the hospital. The service and caring were terrible. One night I rang for the head nurse and told her I wanted 2.5 MG of Valium so I could sleep. I had my surgeon write the orders on my chart, so I didn’t meet with any resistance. About a half hour later, a nurse brought 6 pills to me. I asked why 6 pills, I only wanted 2.5 MG of Valium and I asked what the pills were. She said they were Xanadu. I asked why she was giving me enough medication to keep me in a coma for a week. She said she didn’t know; she was given the pills by the dispensary, didn’t know who needed them, so she gave them to me! I chased her out and called for the head nurse and told her the story. Two nurses and the woman in the dispensary were fired on the spot! I called my surgeon and told him to come to see me the next day and discharge me. He was reluctant, saying I need the exercise after my surgery. I told him I’d go home and go to my physical therapist three times a week, so he discharged me.

Disappointing! and Terrible! Go else where!!!
There nurses do not show care for the patients needs. They do not look at your medical chart and listen to concerns. Upon our first day arrival they did nothing to help us settle in and when I started asking questions and requesting our needs to be filled they came back with resentment. the room wasn’t cleaned from the patient’s belonging previously and no toilet facilities were organized just as a start.
In speaking to the a few of the floors patients I have realized that we are not the only one with complaints. They they all agreed saying how difficult it has been for them. They also said that its best not to speak up because the nurse will take out there anger on the patient. Scary isn’t it. People who need genuine help get treated like this.
I am disappointed and horrified that this is the experience from a nursing home who’s only task is to take care of there patients. I am mostly disappointed in myself i didn’t take time to read all the reviews. Please do not make the mistake that I have made.
There is nothing worse then watching disabled loved ones treated with disrespect and lack of concern.
Best.

After reading the current reviews, I would like to clarify what seems to be a miscommunication. First this facility consists of two sections. The first is short term rehab, the Pratt Institiute, which is truly beautiful, clean, professional and overall a positive place. If you fail to achieve standards set, you are transferred into what I call purgatory. This is the Glengariff Health Care Center. I know of someone who had a stroke and was sent there, thank god he has loved ones that visited him every single day and watched over his care, with his wife arguing daily with the staff, he managed to get well enough to come home. That being said, my ex husband is in this facility, he has been there since March 2015. Upon my several, not daily visits to this place, it reminds me of Auschwitz. Residents are lined up in the hall in their wheelchairs with no supervision, chatting to themselves, yelling, calling out. SAD. My ex husband, lets call him X, who is a young 65, has diabetic neuropathy. He needs assistance with all daily care. He has not been to physical therapy in months, he is in a diaper constantly and has a catheter, though he is able to express his bathroom needs, he is maintained this way so the staff does not have to run and help him. He has lost a lot of weight, he needs help with feeding, I have witnessed first hand a CNA opens his milk container, and leaves. He drinks full bottles of fluid without coming up for air because he is so thirsty. I have been in his room when his roommate has asked and rang for a nurse to be put on a bedpan. He asked for my assistance, as a nurse, after seeing how long they made him wait, I went to help him, too late. A woman came in to clean him, she was annoyed at best, after cleaning, the patient asked which was the call bell, as there were three cords. She handed him one for the light, not the call bell, I said, hey wait, that’s for the light. This patient asked for a drink she said ok soon. Really? Soon? I have come into this room to find, linens on the floor, old breakfast laying around, dirty basin water. Just gross. All this my friends for a mere $ 432.00 a day. X to this day is in this facility. He has wounds on his ankles, and now was hospitalized with pneumonia. Why? POOR CARE, number 1 reason. I registered a complaint with the nursing super who said there is cutbacks, really people. If you hate your job, go work at mcdonalds, kmart, best buy. Leave patient care for someone who might care. Every patient in every facility should be treated with respect, and dignity, like it was your mom, dad or child. NOT like an animal who bothers its keepers. This facility is a joke, and if we weren’t tied up in the bureaucratic red tape of insurance, out of pocket costs and Medicaid, he would not be here. This X guy is a victim of the healthcare dysfunction. Glengariff is cashing in on it! So yes folks, I agree Pratt is the Hilton, however, make sure you get better, or you will be sent to purgatory, to live out your last days like an animal in their own mess, annoying the very people that are supposed to care for you. PS in purgatory there is no magnificent view of the sound.

Beautiful place but I would not want to be there. My father is there for therapy and the help is lousy. He is vomiting from the meals and is sick as a dog. His espophogus is twisted and cannot tolerate the food. I called the facility to get him discharged and the facility won’t discharge him (even though they said he was ready to go home). He needs to have this situation addressed and I cannot even help him. There is no doctor around on a holiday weekend to come see him and get him discharged. I wish he would never have gone there. What kind of a place is this. I want him to come home and see a gastro doctor and his primary doctor and my hands are tied. I have never heard of this that someone is sick and they need to hold him there till after the holiday is over so he can get out of there and get further help. Lousy place and lousy help. Would not recommend this place to anyone. Don’t be fooled by looks of place. The important thing is how the patient is treated and gets the right kind to help to get on the road to recovery. What a terrible place.

This place is truly wonderful! There are many private rooms which is great if you are a private person. The rooms are spacious and nicely decorated. The center is clean and well maintained. Some staff go out of their way to please, others do not. Food was better than other places, but still somewhat institutional. Liked it so much that I returned again this year for my 2^nd knee replacement!

Stunning! The place really does look like the pictures and it’s so inviting. I visited my uncle here and was jealous of how nice it was. My grandpa was in a rehab center a couple years ago that was horrible… it smelled, was cramped, nobody was ever around to help, etc, but we had the exact opposite experience here. Based on the other bad reviews, maybe we were the rare exception, but I never had any issues getting a nurse to answer my questions or help when we needed it.
If there IS actual neglect going on, I couldn’t see it anywhere during my visit, but I hope those families report it so the staff can be replaced. No one wants to feel like their loved ones aren’t in good hands.

Do NOT put your loved one here. As the other reviewers said, it is a horrible place. My grandmother was here and she was left to sit in her own feces even though all she needed was help in getting to the bathroom. There are NEVER any nurses there to help. These poor people are left begging for help. Nurses and aides are always either «on a break» or «changing shifts». Also, no one is responsible tor keeping track of a patient’s belongings. Clothing is all mixed up and wrinkled and just thrown together and given to the wrong people. The place REEKS of urine and feces.

My father (89) had a pacemaker replaced at the hospital. Right after he got home he was weak and fell (he did not break anything). He was sent back to the hospital and then to Glengariff for rehab… physical therapy to regain his strength. Before this he was walking (unassisted), and even still driving locally. When he entered Glangariff he was lucid, allert, with no signs of senility. After about three days there, he became confused and started to run a fever. Later I learned these are the signs of pneumonia in an elderly person. He was not given antibiotics. By day five my father had full blown pneumonia. Even though the doctor said his chest was clear, his xray showed otherwise. He was rushed to emergency at Glen Cove Hospital and remained in the critical care unit for one week. He was then sent to a regular unit for one week and died. Basically this place was responsible for killing my father. If you love the person who is ill, DO NOT SEND THEM TO THIS PLACE!!! It may look beautiful, but the care is terrible and the nurses, who are switched constantly, know nothing. The doctor is there about once a week. It is really a tragedy that places like this exist.

This is the Hilton of rehab centers! It is nestled off one of the hilly roads on the North Shore of LI. My mom and I traveled to visit my uncle who was there to receive rehab and physical therapy after an illness. Pulling up to the place you’d never know it was a hospital! It is was built by the famous Pratt family in the early 1900’s. It is a sprawling, beautiful white mansion. The landscaping is lush and has many places for the patients and staff to enjoy some fresh air.
The inside is A-​MA-​ZING!!! I have a penchant for aquariums and fish tank and there is a huge built in wall fish tank. The design of the place is so pleasing from the floor to the ceiling. The rooms are bright and very modern. (The designer deserves a round of applause for their design skills.)
Every open room I walked into, was nice than the last! Even the bathrooms are awesome. There are many couches for the visitors and patients. There is even a sitting room with a gorgeous fireplace. They have a computer for the patients/​visitors, and I am pretty sure they have wi-​fi.
We came on St. Patrick’s Day and there were many festivities for the patients to participate in. They even allow your pets to come and visit. It made my uncles day to see his dog come barreling over.
The rehab room is spacious and seems to have the top of the line equipment.
The actual patient rooms are upstairs, and they have more of a hospital-​y feeling and look to them. They are private rooms which is nice but no room is like your room at home. Other than that, this place is really top notch.

This is definitely a really nice rehab center! It used to be a Pratt estate so you can only imagine the gorgeous grounds and landscaping of this facility. Upon entering, there is a huge fish tank and everything is in pristine condition. Shiny marble floors and flower displays galore. Does not feel hospital-​like at all.
My grandmother stayed here after recovering from a fall and the nurses and staff were attentive and polite. She seemed to enjoy going to physical therapy and they offered some entertainment such as a live singer etc. during the week.
Each room has a nice sized bathroom and personal TV. The outside area has sitting tables and pretty overlooks that have great views of the property. The only complaint I’ve heard the food isn’t that great and there’s no dining area.