Kcw Environmental Conditioning

These guys are great and really know their business. And they don’t rip you off. If they can fix it they do. They just don’t say oh you need a new one which is what you normally hear from less scrupulous HVAC contractors.

This is not the first time I used this company. We have a condo in Glen Ellyn with an electric furnace. Most places inform us they really don’t work with electric furnaces — because they are not that common anymore. A few years ago we needed a part for our furnace, and KCW was the one who found it for us, at an incredibly reasonable price. They have since move from Glen Ellyn, but when my renters were complaining about the heat, I looked them up and found them close by. I called the office and Carissa answered the phone and listened to my concerns. She informed me that many of their staff is familiar with electric furnaces because they service entire apartment complexes with them. This was a relief — knowing that I wouldn’t be paying hourly for someone who may or may not have had experience made me feel better immediately. We made the appointment for a Friday and the day before she called back to tell me that a service manager was going to be the one to come out. She had relayed our info, and they were sending him. I guess they normally do commericial work and don’t often do residential, but I knew this was one of the reasons I called them– amazing customer service.
When Darryl arrived he was friendly and he really listened to my concerns. He then set to work at looking at our furnace (it seemed to be working, but the bills were much higher than we were used to). After about 20 minutes, he told us it was fine. He made some suggestions about a different type of filter (to use a flat fiberglass filter) to increase airflow, and also adjusted a pip from the A/​C to adjust their airflow. He then put everything back together and showed my tenant what he looked at and saw — so they were satisfied as well.
Bottom line– they could easily have suggested a part or an entire furnace upgrade, but they were very honest. We had bought and installed a heating element in 2007 from them, and it is still in great shape. They will be the only ones I call in the future for our heating issues!

They’re actually in Carol Stream now on Easy St. Sorry it took forever to write this, but it’s been a crazy year. Anyway, after the power-​outage this past July, when everyone’s electricity came on, ours didn’t. We found out we needed our old 100 year-​old house’s wiring to be redone because it was corroded. After that was done, our 40 year old furnace/​AC wouldn’t go on! (one thing after another!) The men at KCW were johnny-​on-​the-​spot totally professional and gave us a fair price! Our electric bill is lower now because they put in an energy-​efficient unit. They were non-​invasive, fast and courteous! I would SO use them again!!!