Heritage Moving Systems

UPDATE: I spoke with Paul this morning (finally got through) and he was gracious and offered to reimburse me for the repairs. I will update again when the check is received.
I added 2 stars… for now.
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We had a large antique cabinet moved across the country and while they did a good job making sure the furniture wasn’t damaged going through an awkward doorway the doorway did not fair as well. The drivers were nice enough and even documented the damage to the door moulding right on the invoice. I have made 4 attempts to get the company to respond and pay for the repairs. I’ve called, emailed and left messages but I’ve been ignored. It won’t cost more than a few hundred dollars to fix so why the cold shoulder? I would have been happy to report on all the good things that happened with this experience but I’ve been left with a bad lasting image of them.

Without a doubt, the best moving company in business. They have moved me six times, up and down the mid-​Atlantic region. Their packing is impeccable, their employees are top-​notch. Not only do they do the job in half the time it takes other movers, but their employees are nice guys and very efficient. I have never had as much as a chipped dish, let alone anything damaged or broken. The longevity of their employees is a testament to how great a company this is. It is a pleasure dealing with a family run company that gets it right every single time.

Simply outstanding in all aspects. We moved three weeks ago from West Chester, PA to Columbus, OH. It was our fifth long distance move over the years and absolutely the best experience ever! From the packers to those loading the truck to the driver and his helper unloading, all were the utmost professional and took care that everything arrived intact. The overall packing as well as care with which our furniture was wrapped was unprecedented. Heritage really wanted our business and Paul assured us that we would get into our new home before Thanksgiving. They delivered both literally and figuratively! Chris, the driver and Kyle his helper unloading were absolute rock stars and nice guys to boot. BTW, we found Heritage through a referral from our neighbors. What an absolutely great move. I could not recommend them more highly.

Aka FIRPO & SONS. We moved about 3 miles within Glen Mills. They were cheaper than others and we found out why. Their estimate, done by Sam, didn’t include packing fragiles when we clearly asked for that and it said «fragiles» on the form we got. (Why would you write «fragiles» unless you were supposed to pack them? bc almost everyone has fragiles.) And instead of admitting it and being professionals, they just left all our dishes/​glasses/​kitchenware at our old place. We had to scramble and get boxes/​materials to pack our fragiles ourselves at the last minute. Aside from deception in price (the fragiles and it took way longer than estimated– longer=more $), one of the movers picked up our file cabinet and walked it into our bedroom dresser right in front of us, leaving quite a gash. A lamp was broken, and a table went missing even though we saw it leave our storage unit. An extra mover showed up and helped by packing our stuff into his personal car! (Wrong size truck?) Maybe our missing table is still in his trunk? So we file a claim and have been getting the runaround («sure, the check is in the mail» says Warren when we called twice to follow up). The claim wasn’t even for that much– why can’t they be professionals and just do the right thing?