Binny’s Beverage Depot

The customer service has dwindled since this store has grown in all departments. I, myself have come in looking for beer (not all «hard to get» beers) and the answer is ALWAYS no. There was a certain release of a particular beer and I was looking for a bottle and was told by the beer guy, i think his name is Mark, that this Binnys location did not receive anyway. Then on my way out of the store he handed a separate customer the EXACT bottle I was looking for, I didn’t become irate but shook my head in disappointment and thought this store sucks and I have been coming to this store for at least 10 years. Mark had a good knowledge of beer but has absolutely no clue about customer service, is always on his cell phone catering to what he said were other «traders» not taking care of his direct almost weekly customers looking to try new things. I have been coming in less and less and I know a few other families that are purposely going out of their way to not shop at this location or even Binnys at all. We are all not shy when it comes to purchasing alcohol. Also, I would imagine the manager I think his name is Dean does not have a clear understanding of customer service as he cannot seem to focus on a customer (myself) or a conversation and he becomes a space cadet, not paying attention to what you want, but focuses on himself instead. Rendering the conversation a waste of time. The new lady also is of no help as she stays by the computer (at least she has been every time I have come in). Overall I would say Mark needs to understand the value of direct customer service not worry about what’s happening on his cell phone and Dean needs to act like a manager at all times and not become childish in tense situations, he is a manager; he should have been trained for these situations. Either he is ignorant to the fact or he clearly has no idea (maybe he is not cut out for this responsibility)…There are a couple of gems in the store, Greg and Jason. Both of these guys are extremely helpful when it comes to finding a certain item in the store (greg and jason) or to either an outstanding upper tier wine to an unexpected good wine (jason). Jason not only has had good reccomendations, he provides good insight and is attentive to what the customer wants and is willing to take a risk. …I am suprised there have not been more complaints like this.

Of the three Binny’s locations I have frequented this one ranks the lowest. On our most recent visit there was an older gentleman at the counter who was kind of grumpy. We had come in for a case of a particular type of beer but they only had two six packs left. He couldn’t be bothered to help us look in other places for more and then had the audacity to tell us that it was our fault, if we had only come earlier we would have been able to complete our case. Well that’s just not helpful.
Still a Binny’s fan but probably won’t be coming here again.

I love this location of Binny’s and the customer service can’t be beat. The only downside to this location is the horrible parking they have which is tiny and now that they are expanding the store to a larger location next door (but the same lot) it will only get worse. Needless to say, the staff here are great and even as a Binny’s Express, it has a great selection of liquors. I just hope that when it expands the staff remain the same as it is what this location has going for it!

This is a cute, mini Binny’s thats located in a convenient location, and is perfect for last minute party necessities. Binny’s always has good prices and every type of alcohol you could ever think of, and the beauty of thise one is it’s just a scaled-​down version of the regular store. Friendly and helpful employees, too.