Aaron Brothers

Painful. Took forever just to drop off what we needed framed. We leave then get a call back saying they under charged us $ 60 and we had to go back to pay even more upfront for services not yet rendered. Then I get a call on 12/​16, a Wednesday, saying it is done. I go to pick it up three days later to stand there while the incompetent fellow looks for my order for 20min just for him to say it hadn’t actually been started yet. Finally get my order a week later and the frame job isn’t even. The top and bottom are totally off and unbalanced. Epic fail and will never be back.

I have had so many bad experiences with Aaron brothers, it defies all reason. They consistently provide terrible customer service, don’t call you when your order is ready, are always late on framing deadlines, and have messed up my projects so many times I think I have finally learned my lesson. Whatever coupon you get, whatever sale they may have, avoid Aaron brothers at all costs and go to a real frame shop.

Kevin is the best! He was very knowledgeable and patient with me as I asked all my annoying questions. I know virtually nothing about framing so this was a huge help. He even recognized my «Beetlejuice» artwork! Thanks Kevin! I’ll be back!

Came in for some art supplies. The new girl helping me was really friendly and helpful.
I loved the fact that there was not a huge line at check out, unlike Michael’s.
I’ve never been a huge fan of Aaron’s brothers in the past, but the staff here make the place great.

They did my frame job up right, but my girlfriend thinks I overpaid for it (I probably did). Do your due diligence and price shop at Frame Pro’s the next block over. Frank over there will give it to you straight.

This was my first time at Aaron Brothers, and I will be back. I was helped by Mahari who was amazing and let me know what the different framing options were for a painting my daughter made. I was looking for a purple frame, my daughter’s favorite color. Unfortunately they didn’t have a frame that color for the size, but I decided on a nice, metallic silver which will really emphasize the colors of my child’s artwork. I inquired about the fitting and sizing to Mahari, and she broke it down for me. Great customer service.

Came here during the lunch hour for a custom framing project. There were only two employees and two customers were already being helped with custom framing projects. Thus, I had to wait for about 15 minutes before I was helped. However, Benjie, the employee who helped me, was very kind and tried his best to get me a good price on my large 30×45 photo. He also helped me roll up my large photo back into the tube it came in without damaging it.

The guys here are super helpful and nice! Came during my lunch hour to get some custom mats cut and pick up frames for a birthday gift I was working on putting together. Chris, the custom frame guy, was very knowledgeable and was able to give me helpful advice about my project. My custom mats turned out to be $$$ and I needed 3 of them! Yikes! But Christopher (??) the manager, was able to work out a discount for me saving me $$. SCORE! So happy I came to this Aaron Brothers location. I seriously do not remember the last time I received such good customer service anywhere. Thanks, guys!

Sure, they lack employees, but this is the place I come to when I want to get a nice quality frame for a cheap price!!!
They ALWAYS have a promotion or a sale, which can make your $ 50 frame into $ 20!!! I bought about 5 frames for certificates and 4×6 postcards for $ 25. They are great quality as well.
I’m a regular customer!

Reasonable selection, knowledgeable staff. This place is NO Brey’s. If you need to get a picture framed and your in Glendale and you don’t mind waiting for it to be done right, take it to Nina.
For all else that Aaron Brother’s provides, they are a good place, a good price and a reasonably easy-​to-​use provider.

Came in to get a quote on a non-​standard size frame. The staff at the counter insisted on taking my piece completely apart just to give me a ballpark price. The price was almost twice as much as the excellent privately owned frame shop in Echo Park I usually use. They lost 2 of the screws to put the piece back together, after wasting 40 minutes of my afternoon. Leaving worse than I came in. Awesome

I was so excited to get my sons 1^st school picture that I stopped by the nearest frame shop in Glendale. What a mistake!!!
I walked in and waited for 5 minutes until someone noticed I was even there. I did hear the staff in the back room talking. Then I told Jonathan that I wanted all the pictures framed and the ones that were on one sheet to be cut. He proceeded to tell me that he can’t cut he pictures because he is afraid of messing them up. I was in such a hurry to get to work, that I told him I will write it on a piece of paper that I will not hold him responsible and then he agreed to do it. Next I told him please pick out frames and frame them and I will be back at my lunch to pick them up. I left and went to work.
I went back at 12:30pm and the only thing that was done was the cutting of the pictures. Jonathan said he didn’t have time to do anything else. He had 3 and a half hours to do this job. I was so desperate that I went picked out frames and payed and left.
I will never ever go back there again for any frame work. The customer service is horrible and I can’t believe someone that has had 3 hours to frame pictures did not have time. Never ever go there. They are lazy people with no customer service.
So disappointed.

My sister was shocked to have gotten a really cool, affordable frame for a gift she gave me so I came here when we needed an 11×17 frame.
Wow, they have a ton of stuff I had no idea they carried! Art supplies? Who knew?
We went in on a Saturday afternoon and bought the frame we came for plus some little things that were on clearance.
I’d come back for their frame sales for sure.

Really great customer service. This particular store helped me frame a numbered Ratatouille piece that had been rolling around in my car for a few years. I finally decided to put it up when I moved into a new apartment and brought it into the store for assistance.
They took one look at the piece and said I’d probably need custom framing because of its odd shape (really wide and short). Custom framing, as you might know, costs hundreds of dollars that I certainly wasn’t willing to spend on a ruined piece (apparently I had majorly devalued the piece by letting it sit curled up in its canister thing for years). So they took the time to help me find an existing frame in their store that would work for the piece. We found one, and a mat to go with (which I had to custom cut at home with an Xacto) for a total of $ 25. They also had a buy one frame, get a second for a penny sale going on at the time so I made out with two frames for $ 25.01!