Arizona Asthma & Allergy Institute

I have been bringing my son here for a few years. The doctor is fine but ALL of the supporting staff is totally substandard! They don’t return phone calls, they don’t schedule follow up tests, they don’t call with lab results. They get frustrated easily. It typically takes three phone calls, on average, to get any information on my child. As his biggest advocate for quality health care, I feel I am entitled to ALL lab and imaging results. Dr. Ching actually called me and told me my expectations for quality health care could not be met at this type of office, as they focus more on QUANTITY (volume of patients) verses QUALITY of care. I know know you must be thinking… There’s no way she said that. She ABSOLUTELY DID! I wondered if she could hear herself. I wonder how she sleeps at night knowing she’s involved in such a practice. She recommended that I find a smaller practice that could offer me higher standards of continuous care. They are staffed by only medical assistance, in the doctors own words, they are not qualified to answer questions. They are only able to read
exactly the message the doctor leaves for them. If you need further information or have more questions they become easily frustrated, snippy, and generally unhelpful! If you want to go or bring your child to a place that is run like some kind of puppy mill, this is the place for you!

I had been going to this practice for over 10 years and loved the doctors. However their management and training for customer service of the office has totally gone down hill. While the doctors are great everyone else around them stinks. My daughter was seen on July 13 and 2 months later my daughter is without her much needed medications because no one has taken the time to fill out the needed forms for the insurance so that it can be processed. No one in the front line cares and they definitely do not put patients first. It is very difficult and nearly impossible to talk to the doctors to get issues resolved.

This place is good but there is a long wait to see an allergist — I typically had to wait 30 – 60 minutes past my appointment time so plan ahead. Otherwise, everyone was nice and helped me to determine what I was allergic to :)

They have been great with my daughter! We see MD Jorgensen and they are very professional and courteous here.

Although I generally see Dr. Erdos at the Scottsdale location, I get my allergy shots at this location. Occasionally, when I don’t feel like schlepping to two different offices, I’ll see a doctor at this location. I saw Dr. Ching last week and she was fantastic. Extremely knowledgeable, thorough, and recognized a recommendation from my ENT was in my file and addressed it with me because it’s a specialty of hers.
Much like Dr. Erdos, she provided an excellent level of care and I would not hesitate to see her again.