Arrowhead Health Centers

Arrowhead health has been in constant downward spiral. I have been going to AH for many years. Within the past few years there is a huge turnaround in Doctors, you get to know one and next thing they are gone. How can you develop a relationship with a Dr. if he is gone so quickly. I had an appointment scheduled this week for an 8 am appointment. AH called me that morning, left no voice mail, so I call back to see what they needed. The staff looked up my file and said they do not see anything on why they called. So I show up to my 8am appointment only to be told the Dr. called in sick. Thanks for notifying me! Could not get me a new appointment for a couple of weeks. I’m done with this place. Sad that what once use to be a reputable health care facility, has now declined to this. Its all about getting your co-​pay, and billings, not about taking care of their customers.

i went to arrowhead health center for my ostro-​arthritis. i was told by dr. kentg d. vosler that i needed braces. adrenne in the brace department told me my insurance would pay for this. now they want $ 1,700 and also had down $ 7,000 for braces. i called the company that makes the braces and was told that the insurance price is $ 1,200 to 1,735 and cash from me should be $ 605.oo. i think this is way out of hand. i would be very careful with dealing with these people. they have no right to demand such a great amount. i believe they should rethink what they are trying to charge people. i will take this up further with other people that will be able to help get this settled.

I can always get an appt very quickly and it is convenient that they have so many on site services but of you have labs done, prepare to wait 2 weeks for results.

I’ve been going to this practice for 6 years. I see pain management Dr Vosler, chiropractic, surgical center, Dr Canavan, and general care. I’ve never been disappointed in the care I’ve received.

I followed a specialist here that I’d been seeing for some time and whom I trust completely. But I’ve experienced 2 other doctors and come to the conclusion that this health center has some big problems! I had one doctor not say more than three words to me then literally throw my prescriptions at me and charge my insurance PLUS extra $$ from me. Then I went to see KENDRA SCOTT for a female physical and discuss some concerns I had. This ridiculous girl spent 5 minutes on a breast exam and 3 seconds on pelvic. I saw her and the nurse exchange looks like I’m stupid and laugh because I didn’t hear what she mumbled. Then she tells me «We treat menopause with anti-​anxiety meds now «I asked how that can possibly help a hormone imbalance and she says «We don’t know, it just does» Every medical professional I tell this to looks confused and amazed. This girl doesn’t even know if her prescription is safe with my other meds because she never asked me about other meds. Maybe they are getting a kick back for every script they write for this stuff, I don’t know. Then she says «Just a minute» and leaves. The nurse comes in with a prescription and I say, «Wait, I have concerns I need to talk about» and the nurse says «Oh, she’s with the next patient, but you can hang around if you want» NO! I want to talk about my concerns as part of MY checkup! Now I have to worry until next year because my insurance won’t cover another checkup. It’s bad when you leave your doctor office and have to go to urgent care to get your kidney infection treated. This practice may have a redeeming employee or two, however, with the exception of the doctor I followed here, I’m deeply dissappointed and upset with my experiences and would not feel that my health is in good hands.

Dr. Morton has left and so have I. After opting to go the natural route and come back in 4 weeks for a checkup, and NOT take medication, Dr. Anthony Nelson seemed frustrated at my choice. He typed some notes and hastily said he’d be right back, only to have the nurse come in and say I was all set five minutes later. I didn’t see him till 45 minutes after my scheduled appointment and I still had questions, but apparently Dr. Nelson was done with me and my appointment. And so am I with this clinic.

I am a current patient at the 59^th Avenue location, however, my son is not. I’ve provided all of my son’s information previously (he’s 9) to them so that he could be seen and established, and the only thing keeping him from being an «established patient» is physically walking in the door one time. Turns out this «family practice» does not have any pediatricians at all. I attempted to have him seen this past weekend for daily vomiting b/​c I can’t afford an $ 8000 ER bill. B/​c he wasn’t «established» they refused to see him and would not double-​book the appointment. They would have double-​booked so that he could be seen immediately if he were an established patient. Then, when I tried to schedule him for a regular appointment in a couple of weeks, they asked who I would prefer he see. I stated a Pediatrician, since I’ve taken him to two Urgent Care facilities this week and they both stated that I needed a Pediatrician specifically. They don’t have any at that location. I asked if there was someone they knew that had a Pediatrician open on the weekends, or any of their other locations… «Um… I don’t know. I’m not sure.» was the response. Don’t expect your kids to be seen. This is not a family practice. This is an adult only medical practice facility. Dr. West was great when it came to removing my benign tumors on my head. Just wish they had a Pediatrician and seemed to care more about the health of children… :(Sad…

After moving to the West Valley, I started going to Arrowhead Health regularly around 2009. Previously, I’ve always found this place to be incredibly convenient. They have virtually everything on-​site. Plus, if I’m sick or in need of medication, I can usually get in for an appointment and see someone fairly quickly.
The disadvantage of this, however, is that it makes it very hard to find someone to call your personal physician. Obsessed with consistency, I’ve always tried very hard to deal with one doctor and one doctor only. Unfortunately, when you’re sick and they’re unavailable, you’re desperately stuck just seeing whoever has an opening. This can be annoying, since all doctors have their own little opinions, demeanor, and theories about what’s bad and what’s good for treatment. Every visit feels like I’m going to a new doctor’s office. Every time we get to my insomnia and anxiety issues, I’m told something completely different. Allergies are equally as frustrating.
For example, I use an inhaler for a whopping four weeks out of the year due to seasonal allergies in Arizona. A personal physician, well informed of my medical history, would be well aware that this an ongoing issue that will never go away as long as I live in Arizona. Therefore, getting the prescription refilled is a no brainer. But here, since I only need the medicine once a year, I always have to go in and basically pay them money to simply say:
Me: «Hey, I need a refill on this because it’s allergy season.»
Doctor: «Okay.»
Wow. So I took time off work and dished out a co-​pay for that?! A waste of time, a waste of money, and something that easily could have been accomplished over the phone. This is what ultimately made me decide that I’d be much better off going to a single-​physician practice, convenience be damned!
Plus, they don’t seem to be as convenient as I originally assumed. Several weeks ago, I felt absolutely horrid, so I wanted to make an appointment in order to talk to — well, whatever random doctor could see me. Unfortunately, they were all booked up for the next six days (if you count Sunday). So, I guess you need to book the appointments BEFORE you actually get sick?
Honestly, I’ve never really had a problem with the physicians or the staff themselves. They’re all very professional and have always answered all of my questions, so it’s not as if they’re this horrible establishment that needs to be shut down. I just feel that if you’re the type who wants to be under the care of one medical provider in order to build that patient-​doctor relationship, this probably isn’t the place to do that at.

I’ve been to arrowhead twice now and I can’t believe how quickly I get into see the doctor. I’m so used to losing a day over a doctor apt but so far it’s been awesome here. I’ve had blood drawn and had a physical by Dr Andrew. Very professional and he really smart with his answers to all my questions. I didn’t feel like an idiot afterward which is cool because I always feel like I’m asking stupid questions. They also do chiropractic care here so that’ll be my next visit for sure. Also they have covered parking for the patients! Normally the doctors and employees get covered spots but not here at Arrowhead. Not sure people realize how good they have it here since I’ve had so many bad experiences elsewhere that it’s very noticeable to me the added value they offer as a healthcare provider.

Don’t go here unless you want a 35 miniute wait and a surprise bill 8 months down the road. I just received a 458.00 bill for blood work done in June of last year. It is now February. Not to mention they never fucking informed me that it wouldnt be covered by the insurance before proceeding with the test. This is very sneaky and misleading. If I had known the blood work wasn’t covered I never would have gone thru with it. The worst part is I even followed up with them several months earlier confirming that everything was paid and current after a random 38.00 bill showed up two months after my June visit. I was «assured» I wouldn’t owe anything else. Surprise surprise 450 bill from their lab months later. I’m so glad I paid almost 500.00 for a 10 minute visit and a 35 minute wait thanks arrowheadhealth.

Absolutely ridiculous business model and IT implementation.
5 different medical practitioners have screwed up things from a wheel chair order to completing surgery requirements in a timely fashion to prescriptions and even incorrect documentation of visits! They are absolutely handcuffed by the inability to communicate effectively. Doctors rotate from location to location so to see a doctor, you may get someone that doesn’t know you and just reads notes. To make it worse, they think they do a great job! This place may be ok if you see a doctor for occasional sniffles, but if you need medical care, please beware!
One Ticked Off former patient!
Would give them zero stars if I could!

Had an appointment for routine blood work. They refused to see me because Dr West did not put in an order. They expected me to come back in two weeks. After wasting my time. I will find a real health care provider.

I recently had to choose a new internal medicine physician because my doctor left her practice. I made the switch over the phone and was given a link to log on and fill out the new patient forms online, which added to the ease of the transition. My appointment was Nov. 19^th in the morning. The entire process once I checked in was easy and the staff very welcoming.
I didn’t have to wait long before I was taken back for my vitals and the medical assistant entered my diagnoses and medications into the computer database. I waited probably 10 minutes for my new doctor to come in and see me. His name is Dr. Chander. He is thorough and has a great bedside manner. I feel fortunate to have found him via my insurance companies website.
Check-​out was simple and I was given the option to take a survey upon my check-​out. Dr. Chander suggested I go to the second floor and meet with the chiropractor for an evaluation. I was escorted up and asked if I could return after lunch by the helpful staff. I returned after lunch and my consult was with a staff member and then with the chiropractor. He is very good, friendly, thorough and efficient. He worked on my back, then gave me feedback. I then had physical therapy and massage therapy. The entire staff is wonderful in the chiropractor, physical therapy and massage department. I felt so much better after I was done. I will be returning for more adjustments.
I feel very well cared for here and highly recommend them for anyone looking for a good group of physician’s and medical staff.

I should have read the reviews before wasting my time at this practice. My first experience was terrible. I, too, was attracted by the availability and extended hours. I met with Dr. Johnston for my first visit and was underwhelmed. I described my concerns and she did little to comfort, validate, or explain ANYTHING! She ordered blood work, which she did not explain either. I had some concerns and asked about a referral for a colonoscopy, which she dismissed and I will now likely need one because my symptoms have progressed. She did not discuss follow-​up nor direct me in any direction other than ordering labs and some testing. They have phlebotomy in house and although I waited more than 30 minutes to get my blood drawn… that was the most pleasant part of my visit because the phlebotomist was warm, apologetic and caring! I followed up with the appropriate testing and asked that the results also be sent to my OBGYN because I feared that I would not receive them otherwise, which was one of the best decisions I made. I called Arrowhead Health multiple times to receive the results, but Dr. Johnston did not review them. That was fine because my OBGYN office called me without my prompting. I’m glad they did because there were findings that required quite the follow-​up. Nearly a month later, I received correspondence from Dr. Johnston’s office. Despite all this, I let it go. I thought maybe this was one isolated situation, but I was proven wrong again. Today I contacted this office 4 times to ask for a referral because I refuse to be seen for anything semi-​serious in this office. Despite my attempts and requests that it was urgent, I received no correspondence. With each contact, staff members were confused, lacking basic knowledge regarding referrals and unhelpful in general. How is this business still open? Stay away from this practice at all cost. Find a facility that is actually invested in patient care because it is evident that this place could care less.

I’ve been going to Arrowhead Health for over 10 years now. This mult-​speciality clinic has physical therapy, chiropractor, pain management, physical medicine, x-​ray, ultrasound, family practice/​primary care physicians, it’s own lab for bloodwork, and much more! They are very friendly and you get in and out really quickly if you are in a hurry. Though the doctors do really care and spend time with you. It’s like a family to me, as everyone knows my name and get to know the names of other patients. They are very friendly and attentive and are a great team of medical practitioners and support staff I have worked with.

Love my Doctors at AHC, both Dr Morton (PC) & Dr Vosler (Pain Mgmt). However, I cannot clearly express my frustration when dealing with the support staff there.
Between my wife & myself we have spent countless hours on the phone with Aetna– Arrowhead Health Center-​Frys Pharmacy trying to get 2 prescriptions filled over past 2 weeks. We ended up paying cash for medication because it was needed. We finely got the auth and Frys refunded us.
2ndly, I had blood drawn at the Glendale facility on July 23, 2015. It took 4 phone calls & 3 WEEKs to get those results. That was 2 weeks ago & I am still waiting for AHC to provide Aetna with correct info so will authorize the medication.
Throughout these situations my wife has left 4 – 5 messages for a Supervisor to call her back regarding these challenges. As of my writing this review she has not received one return call. I did receive a call back from Dr. Johnston, (one of the owners of AHC) after I physically went to clinic. I must say I was not impressed with her response to my issues and we are 3 days post her call & still no medication…
That’s my recent experience at Arrowhead Health Centers…

Dr Shah is the best pain specialist we have come in contact with yet! He cares for you as a person, he cares for your health! He won’t just feed you a bunch of pills to mask what is wrong, he gets to the root of what is wrong and he tackles it! Love him, love his Team! Won’t be going anywhere else!!!

Been going to Arrow for a few years now. started out great and now is terrible. Drs that I have built a relationship with all have left. And all they want is to have you come in so they can pay a co-​pay. I work for the state of AZ and am work with Ashline and a state program to quit smoking. They contacted my doctor to call the prescription in for Chantrix to my pharmacy. They just calle and said my dr would not unless I came in. Again wants the money. I will find another doctor this has gotten to be too much. and forget if you want you medical records– they will charge you for them also! SO DONE!
Now I have to try and find another doctor and get set up with them before I can start my «stop smoking program»!!! Thanks Arrowhead!

Arrowhead health used to be better years ago. I recently tried to make an appointment with my doctor and was told she only comes in on special occasions. So I made an appointment with a PA. I immediately noticed that Arrowhead health had turned into the one stop shop Walmart of healthcare. However, just like Walmart, quality is compromised. I told the PA I would feel reassured if she ran certain tests. That went in one ear and out the other. I was told if I wanted any blood work, I would need to make another appointment for a physical, which had nothing to do with why I was at the appointment. Same thing happened to my husband, the PA didn’t listen to him or answer questions.

I went to this office because some family members went there. I liked that there was an on-​site lab, chiropractic care upstairs and an x-​ray facility in the same building.
Well, it started about a year ago when I called to make an appointment. I’m a teacher, so as you can imagine, I get sick frequently. I was told there were no appointments available for 2 days. I thought that was odd, but figured it was flu season. Well, since then I have NEVER been able to make a same day or even next day appointment. I’ve had to go to urgent care numerous times because I was so sick and couldn’t get into my own dr.
How can you be a Dr’s office and not have same day sick appointments? I think this office is much more concerned with money than with actually helping patients. I will be finding a new office.