Atera Spas

Do NOT buy anything from this place. I bought the spa and it was delivered with a destroyed cover. Their initial response was «not our fault,» you bought it when it left the factory. After much arguing, they agreed to send a new cover but insisted that the warranty on the acrylic was now void because it didn’t have a cover for a few weeks (I am not kidding). Then we had a problem with the wiring. Without ever looking at the dedicated breaker and line, they insisted that my electrician (fully licensed) had not wired the outlet properly and that my warranty was void. I had another electrician come and look at the wiring and he said everything was done correctly. However, he did inform me that the hot tub appeared to use «cut all corners construction» and you should really get a good hot tub.
The last two years have been filled with problems (thermostat, heater, pumps etc). Do your self a favor and avoid these people. The product is poor and the people/​service are horrible.

So Far So Good! We are waiting for our SwimSpa to be built. Josh and Chuck are pro’s and easy to do business with. They are working well with Fred from Kevin Landscaping to vault the spa. Great communication !
Don’t listen to Don L’s review. He obviously doesn’t want to accept responsibility for anything!
Check them out!

AVOID this place. They have no service department. Avoid these liars. My tub had a faulty pump due to a manufacturing defect. Chuck came by and told me the warranty was void because the GFCI was in the main breaker panel and not the sub panel. He seemed very happy to be off the hook. This is up to code and would have no effect on the pump. The. Most disappointing thing was his delight in my misery. He told me a new pump costs $ 450 but he would sell me one for $ 230 (this is what I could buy for online) plus $ 150 for installation. I gave them my debit card info. Their «service» dept. is comprised of one person who is Chucks son. He told me there was nothing wrong with pump just. Change the GFCI to the sub panel and he would not charge me for the call. I hired an electrician to move GFCI. STILL NOT WORKING. Nathan came by put pliars on pump shaft and pump worked. For about three days. They charged me $ 300 for service calls; refused to return my calls for six months. I took the pump to Perry’s pool pump. They replaced the winding switch, also known as centifigal switch at no charge. Pump now works. They are refusing to discuss returning any of the $ 300 for service calls that did not fix the problem which should have been under warranty. SAVE YOUR MONEY AND GO TO HOME DEPT, LOWES, COSTCO OR SAMS. These guys will tell you anything. The location of the GFCI will not affect the pump. They lied to me about the delivery date twice. They lied about everything. They are way overpriced for the quality of product. If you price one they will try to gouge you. I got them to come down $ 2000. They told me they would call when my tub was being constructed so i could see the frame and plumbing. They never called or returned my calls. They missed the delvery date and when i called Josh said he didnt know anything about it. They missed the second delivery date. Huge $ 8300 mistake to deal with these liars.

My new swim spa was delivered on Monday and is now filled, warm and running. It took 8 weeks to build but was here in the promised time. The crane over my house was scary but the guys knew what they were doing and got it in place quickly and without incident. It is a beautiful addition to my yard, the kids love it and I am looking forward to getting in shape.
The best thing about the whole process was the people there. They were very patient with my many visits and long shopping process. I actually started looking about six months before I purchased my swim spa. They took lots of time with me and answered all of my questions it was nice that they weren’t pushy and impatient with me.
Overall positive experience and I would recommend talking to them before buying a tub.

Terrible customer service. Subpar hot tub. Maintenace calls are a nightmare. It took me two weeks and six calls to finally get someone out to the house. After the maintenance tech found the problem, it was up to me to order the part. God forbid if the office actually called to check up on the call or to confirm any parts that are needed. The customer service is terrible at this place, nobody within the company communicates with each other. Headache after headeache. My advice is to stay as far away from this company as possible.