Atlas Fire Protection

We were in a pinch and needed some our inside fire sprinkler repaired. We called Atlas and we were promised a visit within 2 hours. No call back from Atlas and they didn’t come until late that day (after several follow-​up calls from us). When the person did come, they didn’t bring a ladder for a project they knew was in the ceiling. Another bad sign.
I had a bad feeling about the company then, should have stopped there. I didn’t debate the price, signed off on the project immediately so that we would not lose more time. When the service person came out to work on the project, they were not given instructions on finding the house from the project manager, so I had to keep stepping out of meetings to give directions.
3 days after work was complete, I called to make payment over phone. They needed a check, so was mailed immediately and explained that to their administrative assistant. The next business day, I received a voice mail message from the project manager (Ron) threatening a lien on my home for non-​payment.
Its a shame they don’t take the time to communicate with their colleagues and make the customer experience easy. There is too much competition out there to choose from. I can’t recommend this company.