Baker Bros Area Rugs and Flooring

An update to my prior review… I finally after two hours heard back from the salesman only to find out that my linoleum was at the warehouse not at the store is it was supposed to be, and it had a hole three foot in which made it impossible for me to be able two use it. I requested a refund of my money set that I was not going to do business with them. they did refund my money and I will look elsewhere for flooring. the sales people are courteous and nice but the service from the business is terrible I would not recommend this place

Great selection. Prices seem a bit high, sales person was snooty. But the biggest joke is that they will not let you check out carpet samples. Why waste their time coming to your home with samples if none of them work out. Colors look very different in the store compared with your home. I was even willing to leave a credit card deposit, but was told «our samples do not leave the store». I’m sure the have lost other business because of this policy

Today, 5÷22÷14, was my schedules carpet installation by Baker Brothers at the Glendale location. A few days prior, a representative called me to tell me that the installation workers will be at my house between the hours of 8am-​10am. At 9:15 this morning another representative calls me to tell me that they are going to be late; now their going to be arriving between 11am-​12pm. well, 12pm came and gone. After I tried calling the store twice. The first gentlemen who answered my call, named Steve, said he was going to figure out the issue and give me a call back. After 25 minutes, I never received a callback. So I called again; a gentlemen named Steve answered, then called me back and said «They should be there shortly.” — Not even a «Sorry?»
The installer final showed up at 1pm. I am still here waiting for him to finish 6 hours later after waiting.
This was not what I was expecting after spending $ 1,300 on one room. This is my only day off and was excited to hear I had an early installation time so I could have time to finish moving. But instead I waisting over half of my day waiting on them, and I didn’t even receive a simple phone call or «Sorry.»
I am very unsatisfied with my experience.
However, I would recommend them simply because the carpet is great quality, just be sure to clear out your entire day.