BCX Printing Center

My company has enjoyed many years with Mike Sabie /​BCX Printing Center as its printer and have never been disappointed with his quality or timely turn around. We have always received the lowest prices and personal service that can not be beat! His creativity and experience really is second to none!

CONT. PART 2
I receive no response. Maybe he’s busy, so I wait 5 days, passing my requested installation appointment, which he never responded to. I call him on 22SEP11 at 11:58 AM, the phone rings for a long time I hang up. I try again a few hours later, same thing, phone rings, no answer, no voicemail. I wait one more day and I call again, and same thing. At this point I’m confused by Mike, who seemed so eager to have my business, but then leaves me high and dry.
After having built a customer relationship in where he led me to believe he cared about my business needs, Mike basically dumped me as a customer without even giving me the courtesy to say he didn’t want my business. He wasted my time, due to the nature of my business, cost me money when I was forced to postpone opening, and he left me with the impression that his diligence was hollow. It wasn’t until after I posted my review on Unilocal that Mike decided to contact me and inform me why he didn’t want my business. In his email I got the feeling that basically, hes OK with kicking you to the curb unless your going to talk about your experience.
Mike Jr.: «…there comes a point when for whatever ason it becomes apparent a customer is not going to like anything at all and with the work that I had done up to that point for free, I really would never remain a viable business if I kept sending and resending proofs.» … «please remove the review as it is not a true version of the events and I would like if anything those events be brought to light.»
He did offer to finish the job and then to give him a fair assessment, but by then I found someone else and to be honest I wasn’t about to go running back after a slap in the face like that.
A misunderstanding is one thing, but Mike is making false claims in both his email to me and his response below. Following our conversation its easy to see that:
His proof/​deposit policy was unclear and unstated. I’m not in the signage industry, I don’t know how many proof limits there are and what deposits are required. I just know what you tell me, and Mike told me nothing to that regard.
He didn’t ask for a deposit.
He only quoted me for printing and install.
He led me to believe he would work with me to make sure I was happy with the product.
He didn’t respond to my request for an appointment.
He ignored my emails and calls.
In his response below he insults and patronizes me even though I made reasonable attempts to contact him.
Its amazing how there’s always enough time to address poor customer service later, instead of making it right the first time.