Broadway Towing Inc

They were great! I left Trader Joes to find my car wouldn’t start. I called my roadside assistance and explained I had perishable groceries. They had someone out it 10 minutes. The whole process was 15 minutes and very friendly. Very impressed!

My insurance co., 21^st Century, contracted Broadway to tow my car when its transmission went out. I looked them up on Unilocal and was appalled; I’d never seen 22 out of 23 reviews be unanimously scathing. I even called 21^st back to see if they could enlist another company. That would’ve entailed a longer predicted wait, so I just hung on, and I’m glad I did; my experience was exemplary. The driver showed up 45 minutes earlier than predicted, navigated the tight lot where my car was stuck, quickly and efficiently loaded the vehicle onto the truck bed and expeditiously drove to my repair shop. Icing on the cake, the driver was amiable.

While my car was there over the weekend from Friday evening until Monday morning when it was pick up by the body shop the rear tires on my manual transmission car was shredded like someone was doing a burnout. All i say is karma will get you so take responsibility.

If I could I would give these retards zero stars I would. First off we needed my wife’s car towed and our insurance company requested a tow truck with a tire lift because the cars inoperable, the guy from Broadway towing shows up with a flatbed truck. Second he has attitude right off the bat, you can tell he didn’t want to help me and my wife out. He starts yelling at me and making demands and asking no questions about the car that he already has the answer to. Third my wife and I explained to him the car is inoperable and can’t be moved but he doesn’t listen and forces the card to start and is grinding up the cars gears, as my wife and I tell him to stop because he’s damaging the engine he just continues to do what he wants. After he realizes the car isn’t going any where he gets out of the car yelling at my wife about how are we expecting to get her car on the flat bed if it doesn’t run. As he’s yelling at us he decides to get into an argument with a neighbor that’s in their car who’s asking him if he can move his tow truck so they could get through. So my wife and I see the situation is going no where and request them to just leave. Our insurance company calls them back to have them pick up our car again this time with the proper truck and these jerks tell our insurance company they’ll be by in 30 mins to tow my wife’s car, an hour goes by and they don’t show, apparently these lazy asses decided they didn’t want to tow the car so they cancelled the pick up. Definitely will never use these morons to tow anything ever, and I definitely wouldn’t recommend them. They’re staff is rude and obviously not efficient. You have a better chance and probably a better experience trying to move your own vehicle on your own then calling these filthy lazy animals at Broadway towing.

Called Hyundai roadside assistance and they used them as the service provider, ETA was 90minutes, waited 2 and a half hours and finally called Hyundai again and ask what’s going on. They claim they arrived and called 5times but nobody answered the phone. I was standing on the street by my car the whole time holding my phone. If your roadside assistance pair you with them, just simply ask for another company.

CALLED ME «ASSHOLE» BECAUSE I REFUSED TO LEAVE EMPTY BLANKS ON CREDIT CARD FORM
On the plus side, the guy showed up right away, and got my car started. So far, so good. But then he wanted me to sign a receipt with all the blanks left empty for labor, parts, etc. Instead, I filled in the $ 65 price that Toyota Care had already charged me. He wanted me to fill out another form, and I said he can either have it with $ 65 or with lines drawn through the total, but I’m not signing a blank credit card slip. He called me an «asshole» and some other names. I asked him if he signs blank credit card forms. Wow. I’m an asshole because I don’t want to give him a blank check? And why in Heaven’s name would he want those blanks left empty? Was he planning to fill in numbers later, after I signed? I would never use this service again, and I won’t use Toyota Care, either, thanks to Broadway Towing.

Dangerous, reckless: tow truck racing a car down Colorado Blvd at night, swerving around other traffic. Tow truck from Broadway Towing must have been going 70 mph down Colorado. Why is this company allowed to keep operating?

READ THIS, IMPORTANT: $ 5 charge if you pay by credit card, bring exact change for the payment because the driver does not have cash.
TO SUMMARIZE: Believe what the other Unilocalers say and stay away. Complete rip-​off and bad customer service.
Long story: My insurance company (shame on them too for partnering with such a company) sent this towing company to help me with my car troubles. After reading Unilocal reviews, I was pretty apprehensive about agreeing to use Broadway Towing but I was not going to pay $ 120 either for a tow (I called the Unilocal top rated company Erickson Towing and that was what they quoted me). So I prepped myself for the bad customer service and to just suck it up. Geico told me I can pay by either credit card or cash, and I can designate a route that the tow truck can take to minimize what I have to pay for overmileage (Geico covered only 5 miles).
Towing day came and driver arrived at the promised time. Agreed to my designated route. Those are some of the ok things from this experience — started going downhill from here:
1. Driver said he has to collect payment now. I handed my card and he said «$ 5 charge». WTF? A $ 5 surcharge on a $ 30 transaction? Who is he kidding??? So I handed him 2 $ 20 bills (I should have a change of $ 10) and he said «I don’t have change». So basically I don’t have a choice? Either I pay an extra $ 5 (due to the use of a credit card) or $ 10 (due to no change). These extra charges or to have exact payment in cash was not disclosed to me in advance by Geico or the towing company. I was mad so I argued with the driver and said that this was not right. He had the nerve to tell me «what’s with the attitude? I’m not a taxi driver who has the exact change for you» WTF? Really? I refuse to pay with a $ 5 surcharge or to let go of $ 10 just because you don’t have change. So I chose the lesser evil and paid with my credit card but I wasn’t going to let the bastard go. And oh, he zoomed away out of there without waiting for us to follow him.
2. Caught up to him and he dropped by the company office (out of route, it wasn’t a lot of distance but still out of route) to pick up something I don’t know what and sped away out of there without waiting for us to follow him. He was headed in a direction away from the designated route so I’m pretty sure he strayed away from it. Later on he said the actual mileage was more than what I had previously stated but hey: 1) if you stuck to the route, the mileage would have been what was expected and 2) if you waited for us to follow you and actually verified the route you took, I could have verified the accuracy of your statement.
3. Called the office to complain and the lady explained why the driver couldn’t have cash on his person blah blah blah (they actually suggested I could have gone to an ATM first and gotten the money LMAO) and how they don’t get profits from charging $ 5 on credit card transactions because they have to pay the bank, etc. Are you kidding me? It is illegal to pass on fees to customers exceeding 4% of the transaction amount (this would not amount to more than $ 1.20 based on my $ 30 transaction). I think certain states (one of them California) even ban passing on such fees to consumers. If you can’t afford to accept credit cards from your customers, don’t offer the service and don’t rip them off! Be upfront with the extra charges beforehand and to have exact payment instead of forcing customers to pay more… or wait… maybe that is what they really want: p
Anyway, they reimbursed the $ 5 charge I was fighting for which was a victory. But let’s wait and see how much my credit card charge really is when it posts… :p
Oh, five stars for getting my car safely to the shop, 4 stars off for the shitty morning and insulting my intelligence.

DO NOT USE THIS COMPANY. My car broke down and my insurance State Farm, called this place. Needless to say they were extremely late. State Farm called them back for me and they claimed some technically difficulties with their truck. I looked them up on Unilocal just trying to find their number to call them and tell them I needed to do an unaccompanied tow because it was taking so long that I was going to be late for my final exam and just laughed and laughed seeing they have one star, ridiculous. I will definitely be writing to State Farm to let them know they should not be using this company. If your insurance calls them, ask if there’s anyone else they can call unless you have hours of free time!

This company is GARBAGE!!! I call my ford roadside assistance and they called these guys, what a joke ! They said they’d be there in 40 mins and 2 hours later they still weren’t there I had 2 different AAA drivers show up before these guys decided to finally show up. They were unprofessional, dressed like gangsters, and rude. I can’t imagine how this company is in business. I have complained to ford and hope they chose to cut ties with this business.

I would definitely give them 0 stars, if possible. Not surprised that it’s overall rating is 1.5 stars. I called to get an ETA for tow service requested by VW Roadside Assistance and they claimed the driver was in traffic. It was obvious that the tow truck was never sent as scheduled. I asked where the driver is coming from and they said they don’t know. The person on the phone was rude and not helpful. He canceled the service after our call without notifying VW Roadside Assistance. I called Triple AAA and they arrived within 20 minutes because there was no traffic. I hope to see this place go out of business very soon.

AT YOUR OWN RISK !!!
I ended up with the misfortune of dealing with this company. I don’t know why but 21^st Century Insurance contracts them as a roadside service provider. I didn’t bother to check their reviews as I was in an emergency situation and just needed to have my car towed a few miles away to a shop for repair. #1, They were late and not at all apologetic about it. # 2. They were rude and seemed to be on the hustle from the moment that they pulled up. # 3, They didn’t seem to know how to use their own equipment on the truck, it took the big guy nearly 10 minutes to just pull out the hoist cable. # 4, They were yelling cat calls to every woman that we drove by on the way to the shop. # 5, They charged me a $ 20.00 fee for some oil that dripped from my car onto their truck bed that already had oil on it before my car was placed, which my card was charged for payment to the driver not the tow company. # 6, On the way to my shop I had to sit between the two men and the smell was horrendous. All in all, avoid this service at any cost, I will be contacting my roadside service and filing a complaint.

DO NOT USE THEM PERIOD! They are horrible and cancel without even notifying you. I had a tow set up through GMPP and I got a call 90min before my set time saying they were dispatched and it was Broadway towing. 5pm rolled around and nothing. I called GMPP back and they said it looks like they canceled the call and did not bother calling me. I had to take my car to a dealer and by the time they were able to get another towing company to take the call it was too late and I had to set it up for the next morning. If I had been stranded someplace and not at home I would have made way down there to talk to someone face to face about it I can assure you that much.
AVOID THIS COMPANY AT ALL COST!!!

If I could give ZERO stars, I would. After specifically asking for a flatbed truck, a regular truck showed up two hours after I called. They said the flatbed broke down. That’s it. So I asked if they had another one and if there was someone they could call, like their dispatch, to possibly get something else running since it was 100 degrees and we had already been waiting for two hours. The driver called no one and LEFT us there stranded. We then called RUZO’s in Altadena and had someone there within 30 minutes who took care of us immediately.
I realize tows take time, but to have their truck break down, leave us waiting in 100 degrees for hours, then offer no solution is completely unacceptable. They are one of the vendors for the roadside assistance from my insurance company, and I reported them to the insurance company as well as posting this review. NEVER USE THIS COMPANY — THEY WILL LEAVE YOU STRANDED AND NOT THINK TWICE ABOUT IT.

Based on my recent experience with this company, no wonder their ratings are so low. Do yourselves a favor. Skip calling them, find another place!
Why? Read on. One of our cars didn’t start while it was parked in our garage. We called our insurance (we have roadside assistance included) and they called this company. A guy arrived within an hour. He jumpstarted the car, told us we need to drive it around for half an hour, the battery will recharge and we’ll be good. Initially, we wanted him to tow it to a Firestone near by. Well, we don’t know a lot about cars and we took his advice. We drove it around for errands for more than 30 minutes, we let the engine running the whole time. We returned in the garage, turned the engine off, then started it again. Nada!
Then, we called roadside assistance again and they send over the 2^nd dude. It took more than an hour, but that wasn’t the issue. This guy was angry, pissed off and he took it out on us, even if we were the ones with the problem: car didn’t start, towing round #2. He wanted to charge us extra for jumping it if we wanted him to tow the car. We explained that everything is covered by the insurance, but boy he was angry. We finally got him to call the insurance and they told him that everything is covered by them, he jumped the car to tow it to Firestone (it wasn’t our fault his truck couldn’t get in our garage, we did give them details in advance). He towed our car and drove it to fast to the garage, like a lunatic. We had a hard time following him.
I don’t know what was wrong with this guy, he was doing a simple job that he was paid for. I don’t know this company’s policy regarding customer service but this driver (I guess his name was Hamid) must have missed that training if there was any. He couldn’t be ruder, more argumentative, angrier.
Like I said, we were the ones dealing with issues and instead of getting some human compassion, we got some yelling.
We called the insurance company and complained about Broadway towing and asked them not to use them in future. We’ll make sure they won’t!

I actually had a great experience with them. Called Mazda Roadside Assistance after a flat tire on the way to work. They showed up within 20 min at my job, realized I only needed to patch the tire, handled it quickly and cheaply and he was on his way. Friendly and quick.

Unbelievable. Witnessed one of the Broadway Towing trucks SPEEDING (80 mph) through the 5 North freeway in Burbank. Erratic driving behavior — he kept lane changing on an empty freeway WITH A CAR ON HIS TOWING BED! While I’ve never had personal experience with using this towing service, but I would NEVER EVER recommend anyone using this company judging from their careless drivers! Dangerous!

Classy. Just followed a Broadway Towing truck exiting the 210 freeway at Lake Ave in Pasadena, and witnessed the driver throwing — one at a time — a fast food soda cup, then an energy drink can, then a burger wrapper out of his window. Must have been hungry after a big tow job well done.

EXTREMELY UNRELIABLE. After waiting for an hour, I called them to check on estimated time of arrival, they told me another 15 minutes. I waited another 30 minutes and they were a NO SHOW. My road side assistance had to call another company.

Can’t I give zero stars??? They responded to my Mazda Roadside Assistance. Horrible! Apparently they are one of those companies that thinks that no one can make a complaint because they are a partner. Shame on you, Mazda, for letting them represent you. Rudest people! And the standard wait? Almost 2 hours on a Saturday at 5 in the morning. Normal? They must have a lot of customers taking up their time during such a busy time of day on such a busy day of the week.