Brunswick Zone Glendale Bowl

My daughter wanted to hold her Bday here. I figured why not. I called and booked an event. Once I gave them the estimates of what I thought was coming, they told me I had to pay 100% upfront. I told them no. I was happy to pay 50% upfront (I usually do this to book someplace) and I would pay the balance on the day of the party once I knew what the final headcount is. I got an email today telling em I had to pay the balance of the estimate and if more people showed up, they could charge me then. I asked what happened if few people showed up and they said I would have to pay the estimate.
Since I don’t have time to resend out invitations, I am stuck with this place but I would strongly encourge people not to use it. There are plenty of other options and the new management only seems interested in money rather than taking care of its customers.

I had purchased a Groupon for 2 hours of bowling and 2 pairs of shoe rentals. So I decided to go today, it is labor day weekend and expected it to be busy which it was so we were going to have to wait for a open lane, no problem. We decided to hit the bar and play a game of pool. At the pool table there is a sign it said balls $ 5 for a hour, there is also a coin slot for a $ 1 a game. Only had plans on playing one game since we were told that the lane would be available in 20 minutes. I put my quarters in hit the button and nothing happened. I decided to ask the bartender about getting the game going or my money back. The bartender who’s name is Brittany said there is a sign on the table that states to ask the bartender for the balls. I explained no sign there, she again stated there was in a very dismissive and I don’t have time for this tone. I asked her to go look, she went over and look and said well it’s missing and then implied that I had taken it off the table. At this point I was over it, so just asked if I could get my $ 1 back. Now I did this not because I need the $ 1 but because it’s the principal of the fact of how I was dismissed and accused. She said no, So I then said I will get my money back can you get a manager please. She left and found a manager who she spoke to about the issue, the manager came up to me and I explained my side of the story. She then again checked the pool table to see if there was the sign, she said there is a sign normally here stating to ask the bartender for the balls. I said you can see there is not and at this point she just opened the table and got my money back. I spoke with her about Brittany’s attitude and how she has no customer service skills at all and was defensive and aggressive and should not be helping customers at all. She assured me she would speak to her. I then asked Brittany at the bar still only one there, if we could get two iced teas. So we got two large iced teas in Styrofoam cups, I asked her if I could have some sweetener and she informed to walk around the front and get it myself. She then told me it was $ 8.13 for two iced teas. I was shocked, then realized that no where on the menus or anywhere in sight were there prices listed for anything. I paid the bill, took a drink and realized I just been served tea that was old and bitter. So at this point my blood is boing and I am so over this place. We headed up front went to speak with the manager but she was busy, so spoke with a young man behind the counter about poor service at the bar and the prices not being listed anywhere. He advised me that Brittany is the actual snack bar and bar manager and all issues need to go through her. I snorted told him to have a great day and I meant it since he was a good and nice kid and said my good bye. I will never return to this location, and I will make sure everyone I know is aware of this locations poor service, and attitude. Remember this Brittany and the Managers at the Brunswick lanes, one pissed off customer equals a lot of missed business people talk more about their bad experience’s than their good ones with companies. How does that saying go, you catch more flies with honey than piss and vinegar .yes oh yes that is how it goes.

Lanes were not working properly and staff was less than excellent. Complimentary water had a bug in it, and when the staff was asked to remedy the problem I was told, «Sh*t happens». This is clearly unacceptable and can not be tolerated from employees. I suggest they fix the problem immediately.

Under new management and it shows. It seems service is going out the window. Prices are a bit high considering the low service levels.

Decent lanes, they have a couple great staff members but they have some that don’t belong in customer service either. I think the alley overall services it’s purpose to the community but it would be more pleasant if they ran their leagues better and respected the players that come consistently.

Well won’t be back, apparently on Mon-​Wed it’s league day so the public can’t bowl after 4:30 PM. Maybe you shouldn’t send me so many advertising emails if you block at your entire bowling alley. Or put a note on the door. The front counter guy basically said tough luck, that’s fine. Tough luck we won’t be back. There are other places that actually want business from the public.

We came here for Cosmic Bowling last weekend and had a great time. It’s $ 19.99/per person including shoes to play from 10pm — 1am. Lights go out and black lights turn on. Everything that can glow, will glow. We were a party of 7 and had 2 lanes side-​by-​side. The music was great — a bunch of oldies from my time. I can’t say my bowling score was the same. :(Nonetheless it was fun. The garlic fries were delish and so where the pretzel trios. Reasonably priced and staff there were friendly and efficient. I definitely would come back again… but then I was out wayyy past my bedtime. :)

Great customer service. Very accommodating! Thanks Brunswick! Party of 10 in Lanes 1&2 on Valentine’s Day! We’ll be back!!!

I bowled here as a kid 20 yrs ago in leagues and for practice bowling. After taking quite a few years off, I returned to a league here with a friend for some evening fun.
The leagues here are run pretty well and the people in them are pretty friendly. The staff has turned over quite a bit and at times it’s frustrating to have to wait in a really long line just to checkout after some practice bowling time.
The food has improved over the past couple years but still is a bit pricey in my opinion for bowling alley food. The only thing about on par pricewise is the cost of pizza. The pizza is decent but is hit and miss based on who’s behind the counter. Often in league they will ask for the lane you are on and deliver it to you, I have had issues with them here where they deliver my food to the wrong lane and then argue with me that I didn’t get my food halfway through the second of three league games.
Otherwise, the facility is on par and what you would expect of a bowling alley, it’s not trashed but it’s not perfect either. Some of the lane scoring screens are hard to read and faded, which is unacceptable as that makes keeping track of scores tough.
Overall, it’s a further drive for me but it’s the best choice between the other closest alley.

Great time bowling today! It was starting to get a little frustrating with a huge group in front of me leaving the counter then going back and trying to figure everything out AT the counter instead of already having a plan in place. But the guy at the counter, Christopher, was GREAT and very helpful so that made my frustration go out the window. It was just my son and I and he was great interacting with with him. Christopher put us on a lane between 2 big groups so at first I wasn’t sure about it but when my son and I got our shoes on both the groups left so obviously he knew what he was doing. We spent the rest of the time with empty lanes on either side of us. After bowling my son and I played a couple video games, and as all little kids enjoy those darn game tickets, we went to turn them in. We started and the machine stopped working. Another employee working (sorry I don’t have a name but younger guy with dark hair) was very helpful and hung around to make sure we got the tickets counted. Thank you to the staff for making our Father and Son day great!

This could’ve easily been a 1-​star review were it not for the customer service provided by this place.
I came to meet a friend on a Monday night. He was looking to blow off steam due to some lady friend problems, and I’d had a stressful day at work. Add to that that my phone died as I walked in the door and my friend was running late, and you have a semi-​grouchy Unilocaler on the premises.
I grabbed a spot at the bar to wait for my friend. Like I said, phone was dead, so I had no idea how long I’d be waiting. Once my friend arrived, we both ordered the chicken strips (juvenile, I know). One of my friend’s strips was raw on the inside. The bar tender not only comped my friend’s plate, but mine as well (even though mine were thoroughly cooked). After sending the defective strips back to the kitchen, he returned with a plate heaping with perfectly cooked chicken tenders. Props to this place for knowing how to rectify a mistake.
Oh, and the bowling was fun too.

This place is great. My 6 and 3yeard olds loved their birthdays. It was highly organized, clean and the food was good. They offer the ramp for younger bowlers. The party organizer got all the guest their shoes always refilled drink. we never had to ask. The pizza came in a timey fashion. The facility was remolded in the July 2013 with new carpet, paint and bowls. Everything was very clean even the restrooms. I would highly recommend this place for bowling. Most parents commented on the fact they would of never thought about a bowling party but this completely changed there minds. I like most of them remember the smoke filled dingy bowling allies of the past. This could be further from the truth at Brunswick Zone Glendale.

This is my favorite bowling spot staff is cool. They have beer deals at night. The lanes are well maintained. Great for company get togethers.

Great bowling deals.
The pizza there is AMAZING… seriously, I love pizza and was very surprised to find such good (tasty, crunchy, and flavorful) pizza at a Bowling alley?

I have been here a few times with the kids bowling. And it has been a hit and miss for service. When it is good, it is just that — «good». Never really excel at being helpful and take forever with the requests.
Examples (Bad):
— Ball stuck on lane, call the front desk who says «will be there in a min» — 5 min later no one… so I walk down the gutter and get ball myself. Employees come over and say I can’t do that. Well, I was on a «timed» bowling special… and they were cutting into my time.
— Food is just ok — and again, hit and miss. Oil in fryer tastes like no changed very often… or maybe fryer isn’t cleaned? As the «burnt» taste lingers. Had pizza twice. one time was good, one time was not.
— Bathrooms are not frequently checked — when my 6yo says the bathroom is gross, we have a problem.
Place just lacks consistency — and since it is definitely not a cheap outing (Spend about $ 80 food, ~2 hours bowling, etc for family of 4), I would expect more.

I have only been here a few times now but it is the closest bowling alley to my home and I have kids so there you go. I never had a problem here and my kids like bowling and the game zone which all cost me a pretty penny but this is a business. Soda here is almost as much as the movie theater and the food isn’t all that good but that is not why you come here. I will go back when the kids ask and I am grateful to have a nice clean location for bowling near my home.

I’m not an expert on bowling alleys, so it seems fine to me — like 3 stars OK. I gave them another star for the clerk behind the counter who was very helpful — she pulled out coupons for us to use with our group of 15. 3 lanes for 2hrs with pizza and drinks. $ 40 per lane. We got in more than 2 games each and I thought it was a good deal — $ 120 for 15 people.

Do I have to give it a 1 star?
Don’t be fooled by the fancy remodeling. Everyone that works here, EVERYONE, is a trashy douche. Do not expect to be treated like a human being by ANY of the employees, including management. Every time I’m here, I have issues with them and their attitude. I will never ever go here again and I will disown all my friends who do. If you are thinking of going here, please contact me and I swear I will give you $ 5 if you re-​think it. Or I will go with you– but not to bowl… To vandalize and terrorize. I hate Brunswick.

I’d like to start out that I’ve been to this Brunswick many times, starting when I was 11 or 12, and that I’ve gone to the cosmic bowling (nightclub themed bowlong from 11pm-​2am) several times as an adult. Tonight was the worst experience I’ve ever had there. I apologize for the long review, but I believe that everyone who wants or likes to bowl there should consider what happened to me before spending their money here.
We arrived as a group of 5, and my brother and I bought two bowling passes for $ 33. Then we purchased another $ 10 worth of arcade tokens. By the time we decided to join our friends, it was 1am, so we had a good hour to go. We waited for our friends to finish their game and began ours at 1:20.
Exactly one frame into the game, the rake mechanism began to malfunction; it went up and down, sweeping under the pins, about 5 times in a row. We pressed the reset button and nothing happened. Then we stood there for about a solid minute; I told my group that if it happened again, we would go get an employee.
Nothing happened; the problem appeared to fix itself, so my brother bowled. RIGHT as he let go, the rake began to go down and his ball tapped it and then went into the gutter. I’d like to clarify here that he did not intentionally try to hit the rake, nor was he throwing his ball at the speed of sound.
The rake stayed down, so we used the intercom feature to talk to the woman at the front desk. She hung up on my friend after about 10 seconds of talking. When I went up to explain the problem, I was polite and firm about what had happened. I was confused at how rude she had become since the last time I had interacted with her; previously she had been friendly to me. She told us she shut down our lane because we had hit the rake. I told her we didn’t try to hit the rake, and that the machine came down unexpectedly during a bowl.
She told us we should have come and gotten her the first time the rake was malfunctioning; I said that the problem had appeared to correct itself and had stopped. She told us she didn’t care, that the lane would stay shut. I said this was fine, I just wanted my money back. At that point she went to get her manager, an older man with gray hair dressed in a polo shirt and slacks (I didn’t catch his name).
He listened to my story for about 2 minutes and then told me they didn’t give refunds and he wouldn’t open up a new lane because they closed in five minutes. I told him that yes, NOW they were about to close, but when the problem occured we had 40 minutes left to get our money’s worth. I said that the problem with the machine was not due to something I DID or DID NOT do, that this was clearly Brunswick’s problem.
At that point he put his hand up in my face and walked away without saying a word. I was shocked at the level of rudeness and unprofessional behavior I encountered here tonight. The manager essentially told me that though HIS machine malfunctioned, it was still our fault and we shouldn’t get our money back. I spent $ 43 (the other three people in our party spent $ 16 each, in addition to food and drinks), was a polite and respectful customer all evening, and ended up being treated like trash. I will never go back to this bowling alley again, and you shouldn’t either.

Now, I always had an issue with renting shoes at places like this, but I did it today, to partake in the huge family-​friend gathering we had today at this location. We were a pretty large party (~35 men, women, children, and men that acted like children), and took up about 10 lanes, and there wasn’t any issues. Plenty of beer pitchers and buckets of bottles to go around for the men, while plenty of trash talking took place as well. I was very surprised to see that a 7 ½ was rather large on me. But very upset over how long it took me to find a ball that could fit my long fingers without getting stuck…
So I thought, when I first walked in the building, I smelled that old bowling alley or skating rink smell, but it either was a figment of my imagination or I just got use to it as time went on. Because this place was surprisingly clean, bathrooms and all. They served food and non-​alcoholic beverages too. I even saw a small arcade and a separate bar area with pool tables. I probably will be back soon, I really enjoyed my time here, even though I bowled a horrific 3 games!