Budget Rent A Car

Excellent car rental experience over a busy weekend in Glendale when car hire was difficult. Friendly, efficient, helpful and easy. Would definitely recommend.

I really was pleasantly surprised by the two lovely staff that was on duty when I rented a car for the weekend. Charity and Johnson was awesome! The car could have been a little cleaner but other than that I will rent from this location again.

Had a reservation for a truck, supposed to be moving today. After waiting for five minutes with no one behind the desk, a woman finally strolls in, and doesn’t acknowledge me at all until I approach the desk. As I am moving by myself, and no one is able to help me, my dad is paying for a truck for me. The woman said her name was Monica, although I’m doubting that’s her real name since she was so unbelievably rude to me, and surely wouldn’t want anyone to know how unhelpful and disrespectful she was to me. When I was told it would cost $ 10 to leave my car there, I said I needed to make a call to see if that was OK to put on the card that had been left my reservation. Seeing as I am not the one paying for the transaction, I tried to ask her to speak to my mom, and put it on speaker phone. She refused to even speak, just so my mom could hear her. Why? I have no idea. From the second I walked in this woman was rude and dismissive, and seemed like she was ether very tired or on drugs that made her act lazy because she hardly seemed cognizant. When I walked away from the counter she says «Whatever». You are a grown woman? This isn’t high school. So completely unprofessional. I asked to speak with her supervisor who never came out, when I came back to ask her name she was laughing at me. I should have known the second I walked in this miserable woman was going to be rude. I’d be miserable too if I had to wake up every morning and be her. If I could give this business negative stars I would. What a terrible person to have representing your business.

Nice and friendly staff. They were kind enough to pick me up prior to my rental, and drop me off after my rental. Minus 1 star for their expensive prices…$ 30/​day for a Chevy Cruze???

The staff at this location were totally awesome. I was checked out by a gentleman named Johnson, whose customer service, was beyond the four stars I could give. When I returned, Jesse (I think was his name), made sure I was in and out of the location with zero stress and no wait time. And even remembered me and asked how was my trip. I will definitely rent from them again.

My husband rented from budget got to say Charity has great customer service was very helpful through the process if I ever need to rent again I will go see Charity I recommend.

Worst customer service ever. Came in here to rent a truck and it took forever. I couldn’t believe how slow and unfriendly they were. The lack of interest to help me out was appalling. Never coming back here!!!

The only reason I’m giving them one star is because I have to! They were so unhelpful!!! I’m in the military and was moving to Oregon and as if I didn’t have enough things to worry about they made the rental such a hassle. First of they didn’t have the vehicle I reserved. Second of all they made the whole paperwork part so difficult. I’ve never been to a rental place as bad as this! I’ll be switching back to uhaul and enterprise.

These guys are total crooks! Rented a vehicle last weekend for 3 days at what was supposed to be a total of $ 178. After a 45 minute wait the gal (Mary) kept trying to upgrade us over and over despite multiple declines. My husband declined all insurance yet when he dropped the car off the final bill included over $ 100 dollars in insurance charges. Budget claims be cause he signed the paperwork (which you have to sign to rent the car) they could only give us a $ 25 dollar courtesy refund. When a company is so focused on upgrading people that they resort to confusing them that’s criminal.

I’ve used other RAC facilities in the past but Budget has proven to be the best. CHARITY provides the most stellar customer service! She’s extremely helpful, friendly and a pleasure to interact with. Charity has assisted both my son and me in flawless rental transactions with the utmost professionalism while sustaining a welcoming demeanor. I assume Budget Corporate acknowledges their entire impeccable staff at the Glendale location ~ all employees there are phenomenal through & through! The vehicles are always clean, very reliable and comfortable to drive as well.
Kudos to an awesome staff at Glendale Budget RAC!

I am very disappointed with my overall experience in every interaction with Budget regarding my reservation. I was called less than two hours from pickup and advised they had been trying to get the truck running all day but they were unsuccessful. If you knew your truck was not running in the beginning you should have called me right away so I had the option to go get another truck. It was on a Saturday when I try to go get my truck at everybody and their mother is moving at the end of the month thanks budget for all of your lack of help. On top of this the outsource all of their customer service to India. I had to hang up on 4 different representatives because they did not know how to help me change my arrival time.

I would like to have given this more stars, but the customer service rep was really sucky. She was friendly when I picked up the car on a Wednesday but when I brought the car back the following Wednesday she was just as surly and unfriendly as could be. She had a definite attitude, with no eye contact. Just said to me:“give me the keys” and walked off to inspect the car. I had filled it all the way to the top, even though it was not filled when I got it, and did not even get any positive feedback about that! Plus I left the car extremely clean, in my opinion, and again no comment or appreciation for that. Finally after 5 minutes with no eye contact, I asked her how her day was going and how she was doing. She told me she was tired but still did not look at me.
I know that people have a right to not feel well on the job, but I do feel that as a paying customer I have the right to expect good customer service that is attentive and friendly. I would like to know of a car rental place, even a Budget car rental place where the staff is courteous and professional and appreciates their customers.
For the record my car was a 2014 candy apple red Mustang, lol, because that was all they had on the lot on New Years Eve today I picked it up. While I was a little too much of a muscle car for my taste, it was still fun to drive. And I did get a very good price for it so that’s why I will continue to go to Budget but to a different location.

Rented a car here, because it has the best deal in my area for my area and date. The staffs were helpful, and really friendly, especially the black lady who works there. The rental process was easy breezy. Overall, I am satisfied with their service.

Moving is a very stressful process. I booked a 10′ moving truck a month in advance in order to assure a smooth transition. A day prior to pick-​up I called the store at noon and was told the truck is not available. I tried calling the store again before closing time and it is still not available. In the morning of the move I called and was told the 10′ is not available but I can get a 16′ instead. I insist on the 10′ truck because I have a long move with very little stuff to even fill up the 10′ truck. Now my movers are waiting at my place to assist with loading and the truck is yet available. How disappointing. Next time I should go with UHaul to save me the headaches. Budget cost of rental is cheaper than UHaul but if you have to pay movers to sit and wait for their limited number of 10′ truck to be available it ended up costing me more. Lesson learned!

These people are rude, lowclass, have no tact, and are sticklers. At first they seemed all nice by giving me a brand new car to drive at a great deal which I rented for two days. When I returned the car, the receptionist proceeded to inspect the car for any damage (as this is the normal procedure). When she finished inspecting the car, she told me that I had to sign something cus the car had a huge scratch at the side. I was perplexed. I did not scrape it on anything. I made sure I drove the car extra carefully. So, i went to check the car. I looked all around the car, in every corner, at the edges and sides, and did not see anything. I went back and told her that I couldn’t find any damage and to please show me. She comes out and bends all the way down and points to a little scrape UNDERNEATH THE CAR! I said, «you got to be kidding me!» I literally had to get on all 4’s to see the barley visible scrape underneath the car (and mind you I’m 5’3″ so even moreso I should have seen it without kneeling all the way down if it was visible damage worth noting).
I was so upset I asked to speak to the manager. He comes out with a shitty look on his face and was so rude. He was wondering why i was getting so upset since I added on their comp and collision and didn’t have to pay anything. Why? Why am I getting upset!!! Because if I hadn’t added on their comp & collision they were going to charge me $ 360 for a small scrape underneath the car! They are terrible people. Don’t go there, you will be sorry. You get what you pay for.

Im sure anyone can agree that moving is a very stressful process. And finding an affordable truck to rent is also stressful. I reserved a truck and rented it out from San Diego. My rental was for 2 days. I picked it up Friday morning and had to Return it Sunday morning.
Well, not only were all the Budget Rentals closed on Sundays at my location but I had to drive an extra 26 miles to return the truck to an open location. Those extra miles put me over the available miles given to me. I was very frustrated, angry, and tired. When I arrived to the location Johnson immediately greeted me with a smile.
I explained my situation and he was very kind and understanding. Johnson definitely helped me out with my series of unfortunate events. Will definitely speak with Johnson the next time I need to rent a car or truck.

I am a resident of Glendale and was searching for a new car rental agency to handle my business since I have tried others in the area, not to my satisfaction.
This Budget has competitive prices, excellent customer service, and clean low milage cars
Johnson had helped me with my rental both on the in and out. Professional and accurate service. Thanks for making it a great experience.
Before I left, he had accommodated me with my next rental.
If you need a no hassle rental, go no further!
This is the place to go…

Professionalism… generosity…an overall excellent experience!
This review is on behalf of a close friend that doesn’t have a Unilocal account.
On Saturday September 13^th, minutes from closing on a ridiculously hot day she was standing in a unfamiliar budget car rental location. Not by choice… only by circumstance, as dealt by a broken rim on a very hectic day.
What happened next was one of those rarely experienced levels of service and consideration that elude me 90% of the time.
The budget representative, Bryan, handled this stressful situation at the level of what sales managers and trainers use as examples of what to strive for in their employees.
Even at the very last moment when she was asking if the car had a usb port to charge her dying phone, Bryan noticed that the car was not equipped, but offered up his personal charger that could be plugged into the cigarette lighter!
Again…on behalf of a very grateful customer… A very big thank you to Bryan. We look forward to you being able to continue providing such exceptional service and would recommend to your supervisors to take any chance to promote you in order to share your rare gift!

Great guys, very helpful and went out of their way to help.
Rented a Ford Flex for a road trip. Lots of room for family and stuff, good mileage and no added miles on my car.
Make your reservation online, but always ask for deals and specials.

I rented a convertible mustang from here to go on vacation with. The overall experience was good and there prices were the cheapest for what they offered. When I first called I spoke to a lady with the name of Charity. She is the one who made my reservation.
When I got there I dealt with Bryan, he is the one who had me sign the papers and got the car ready. The reservation was made for a white one but they did switch it out for the Gray one that I liked better even though it was «reserved».
Charity had made me some promises, such as:
200 miles per day and no credit card hold.
But apparently there were no notes taken down of such items. When I was returning the vehicle, they were about to charge me for the extra miles but when I mentioned what she had said they did do me the favor by waiving it even though they said there were no notes. When I got home I also did notice on my credit card account that there was a $ 200 hold, not a big deal at all because most companies put a hold when renting a vehicle but wasn’t expecting it even though it eventually did come off. Bryan also did me the favor of picking me up from my location (less then a mile away) and also dropping me off back there once I returned the car. Overall the entire transaction was smooth and the car was awesome, exactly what I needed. This company will be the first place I call next time I need a rental.