Chuck E Cheese’s

Kids got food poisoning of the lunch buffet. DO NOT EAT HERE

Went today for the lunch buffet I have been getting emails about. Was very disappointed by it. The salad bar is nothing like it used to be. All they have out is lettuce and 4 different dressing options. Very disappointed. Pizza also seems very poor quality. It seems they have decided to cut costs by offering this pizza and salad bar but I will never go back!!! I will go to Peter piper pizza like I usually do for the buffet and kids to play. Way better pizza and salad options there.
Also they have changed their play area, no longer having the toddler section with the little baby slide. I enjoyed that area so baby could play in a confined space and I could watch. Now it’s all open and of course can’t just relax and watch.

I was a guest at a birthday party. I went to get a salad (as told by the host of the party, i could charge it to the account). 2 others in our party had already returned with full plates but i was rudely confronted by a young woman who made me feel as if i had done something wrong at the salad bar. She rudely asked with a raised voice if i had paid for my food and that i was not allowed to get anything since i didn’t pay. I looked around and there were 2 other ladies at the salad bar with the same color plates (who happened to be Caucasian) and nothing was said to them as they filled their plates. As a matter of fact, nobody was confronted in my party except me, and i happen to be the only minority. I told her to charge it to the party. As i headed for my seat, i was confronted AGAIN by another young lady who proceeded to grill me once again about my salad. I was with another lady in my party who had just filled her plate (same color plate as mine) and they said nothing to her and continued to rudely confront me about my salad. I find it very insulting and highly discriminatory that i was the only one confronted, moreover confronted in such a rude and demeaning manner. I spoke to the manager and she informed me that this was not the first complaint they have had today, with the same employees. I was offered free salad and tokens and they assured me that the employees would be reprimanded; however, i did not take the complimentary items and would rather bring this to corporate attention instead. How many more people have to go through this before something is done? I lodged a complaint on
so i hope they read this review.

The pizza is sub-​average and the games are pretty lame. However, my 3 year old had fun putting tokens in the rides. The quality of CEC has really plummeted. The service was mediocre and slow. The store needs a deep cleaning and some updating. Peter Piper Pizza is a better choice for family fun of this kind.

They burned our pizza and still tried to give it to us. We told her it was burned and she said sorry and got us another one. My 3 year old had fun. This place is for the younger children around his age.

Crap place. We came here after a weekend trip for our son’s 2^nd birthday. He enjoyed all the games and had fun. I mean, he’s 2, he won’t noticed how we were being served, of course. I ordered food for my family, 1 pizza, some wings, some cheesy bread, fries and hot wings. Food took almost an hour to come out. Wings were not hot, they were bbq. Cheesy bread was really greasy for some reason. Fries were obviously from a frozen bag, undercooked, and was not completely drained of oil. Pizza was actually good. Probably 4 girls worked that night. The greeter, who was completely uninterested in her job. Did she even welcome us? She pretty much stood at the entrance the entire night when the other girls needed help. Girl running cashier and orders was pleasant. She tried hard to make our stay okay but she can only do so much, I guess. Third girl looked like she was running prize booth, running tables, running Chuck E costume but again, uninterested in her job. 4 person was probably the cook? I didn’t see her much. Everything was pretty much chaos when it came to the service. Maybe I shouldn’t complain cause this place is not for adults and kids don’t know anything about service yet… but damn…

This place is way better than Peter piper pizza. The salad bar is fresh and there’s lots of toppings to choose from. The pizza is really good too. The prices are reasonable. There’s so many games to choose from and they’re all just 1 token. The place is clean. The workers are friendly. Nice place to bring kids and get out of the heat.

My kid always has a blast at THIS Chuck E. Cheese. This one is in a much better area of town (if you know what I mean) than many others!!! It is clean (except for the salt and pepper shakers, hot pepper shakers and Parmesan cheese shakers… OH how I wish they paid more attention to that detail!!). The employees are super friendly. The door guy has been there for years and recognizes us every time.
I’m bummed that the salad bar is no longer all you can eat, just a one trip now. BUT, I understand because I have seen an entire table buy one salad bar and the entire table of 8 would eat off of one paid all you can eat, turning in an empty plate and asking for a fresh one, only to turn it over to yet ANOTHER person at their table. OUTRAGEOUS! What is wrong with people these days? BTW, I really like their salad bar!!!
Back to Chuck E. Cheese. As many times as we have been here, Chuck E. Cheese performs every 30 minutes as expected! Everything works and, if there is a problem, just let an employee know and you will get your token back or the tickets that you didn’t get. RELAX. Life has challenges, and teach your kids to deal with the fact that NOTHING in life is going to be perfect!!!
They have added some very healthy menu choices! And, their prices have dropped! Their chicken wings passed by my table today, and they were big and looked delicious!!! I am VERY picky about my wings, but I am ordering them next time!
I’m irritated too, as another poster mentioned, that there is a signage on the window today indicating there are «back to school lunch specials» and they are not yet in effect. I agree that is BS!!! But, I’m assuming the owner was just getting the job done in anticipation of the FACT that school will be in session within days. So, I spent a few more dollars. There are bigger problems in life, okay?
I love this place, my kid loves this place, and that, my friends, is WHY we go back over and over!!! I feel this is a safe environment for my kid to feel like a «big kid» because they have a check in and check out system, so I don’t feel I need to hover over my kid, and I can give him a safe place to be a «big boy» and build some confidence!!!

I wasn’t impressed by this Chuck E. Cheese. They have no lunch specials available during the summer at all, despite advertising that they have several available when the kids are in school. Well, how about you capitalize on this additional traffic and have some lunch special, even if it costs a little more, so I might actually want to eat with my kids here?
Then, I went to buy tokens at the register because I only had a $ 20 bill, and I just wanted to spend $ 10 on tokens. The tokens at the machine are $ 5 for 15 tokens. Up at the register, you can buy $ 30 tokens for $ 10 (essentially, the same thing). So I order 30 tokens, and they try to charge me sales tax. WHAT? I am not paying an additional $ 0.52 for you to convert my money into your spendable version of money, when I would not pay that at the machine. That’s ridiculous. I asked for change and did it myself at the machine.
Most Chuck E. Cheese’s that I have been to have the little token cups sitting at the token machine. Not this one. I sent my kid up to the guy at the front entrance to ask for one, and despite the fact that he had a stack of them right there, he actually sent her to go wait in line at the cash register to ask the cashier for one. Seriously? Are you kidding me? I saw the whole thing and was really irritated.
A lot of the machines don’t cash out the number of tickets that they say they will be cashing out. I think they bank on the fact that kids aren’t really paying attention to that. A couple of the games were out of order. The characters at the front never turned on to «perform» like they do at other ones. They don’t have the Chuck E TV thing with the green screen going on up there either.
The one thing I will give this place… at least it is clean.

Great spot. Staff is so fun and they are so nice. We will be returning soon. The place is so clean even the bathrooms.

Other than the food it’s a cool spot for me and my daughter to hang out, didn’t have any problems with any of the games. My daughter loves it so I love it. 4 stars because my daughter have fun every time we go.

Three starts bc the food experience is bad, unless your a kid & don’t know better. However, once you accept & move on you will find that kids do love it! We took an 18 month old not knowing what to expect & if they even had baby friendly entertainment but our baby loved it!!! & they do have a few baby rides & small play zone. Staff was friendly.

It’s slowly getting worse. Games not giving the right amount of coupons. Or they take your tokens. Photo ride didn’t print the picture. Happened to be the first time my son would ride the photo ride, got no photo. Staff was friendly.

I booked a birthday party 01÷02÷15 for my 3 year old son and it was the best party yet! I have had several chuck e cheese parties for my children over the years, but this one was better than any other. My party host Jason was amazing. The general manager came over as soon as we arrived and gave us a cup FULL of token on the house ! Our host played with the birthday boy, gave us more tickets and tokens than we payed for & went above and beyond to provide a fantastic experience. Granted the pizza was the standard chain type pizza (I am paying for the experience, not the cheap food). they were slow at the time so we Didn’t get kicked out of the party area as soon as our 2 hour time limit wAs up. I highly recommend Jason as your party host, and to Book your party at a slower time so you can reap the benefits.

This Chuck E. Cheese is absolutely HORRIBLE. All the negative reviews on here are spot on correct. I have four children who are 9, 6.5, 5 and 3 years old. We have been to this Chuckie’s 3 times and every time there were 5 or more games out of order, 3 more that were running but not operating correctly and a couple more that would just eat tokens! The service is slow at best. What little staff that is on hand is usually hiding in the back. When it was time to reward the kids for good behavior, I asked what they wanted to do and their reply was, «Please no Chuck E. Cheese!»

Came on Halloween after trick or treating, asked the girl working the door what time they close she said 9. It was 8:40 so I thought ok I’ll just get some tokens for my son so he can play some games real quick. I walk in and they announce that they will close in one hour!!! So I order food get tokens and begin to play some games, hardly anything worked and what did didn’t have tickets in it!!! Food took 40 minutes and there was only 15 people max in the entire place. Absolutely awful experience. Oh I almost forgot, when it was time for the rat to dance he no showed, stay classy chuck.

Mr Cheese
In respects to your cupid shuffle. You should be dancing with the perspective of the children. When the song says move to the left and you move to your left, in the eyes of the children you are moving to their right. Very confusing for a kid. Think about it from an audience perspective. I know its going to be hard to get, being a Rat. But when you say move to you left you are actually going to need to move to your right.
Dancing Dad.

Mondays are the best days to check this place out. I like it way better than Peter Piper Pizza because it is cleaner and it seems like everything tastes a bit better. The pizza is not award winning but it is decent enough. The people working are all high school students it seems like but they do their job. They also have a secure way to get the kids in and out of the place which is nice!

Why can’t my daughter beg to go to Peter Piper Pizza?
I wouldn’t like Chuck E Cheese even if the staff was friendly, the food was good, and the games actually worked. But if all of those were true, I would at least give it a higher star rating. But seeing as how each of those categories were a disastrous mess, I am confident in giving the one star rating.
I am all about rewarding my daughter when she does well. She has been doing splendidly getting ready for her first day of school and I wanted to take her anywhere she wanted to go to let her know we appreciate her hard work. When she wanted to go to Chuck E Cheese, I felt the low grumbling sigh emerging.
I do have to give credit to the idea of stamping the family with identical infrared markings to deter those who wish to impose ill will on our little ones. But that is about the end of the good will I will project to the staff. If you are hungry or thirsty and want something quickly, then be prepared to wait. I timed my wait for a simple drink; it ran about 4:15. I don’t know if it is short staffing or paying slave wages to high schoolers who simply don’t care. Either way, the combination they have just isn’t working.
The only thing worse than the slow service to get your food is the food itself. It is horrible. I don’t know any other descriptors to really describe cheap cheese layered on tomato paste that is all resting on what amounts to pressed together Wonder Bread. I would describe the wings but I don’t technically ever want to call them wings because that is an insult to all other wings created. Ever. I referenced Peter Piper earlier and even though Peter Piper’s pizza isn’t exactly gourmet, it blows this pizza clean out of the water. No comparison. I can’t talk about their food any more, it makes my stomach sad.
The coux de gras is the games. If it all came down to just going in to play some games with the family, then you will again be completely disappointed. Almost half of the games either didn’t work or would eat your tokens without actually working. It was simply just sad. The games that did work were about as badly maintained as any I have ever seen. I actually felt bad for my family at one point because what was supposed to be an eventful afternoon turned into a pitiful experience.

It’s cynical beyond belief re the food and not that well thought out re the games.
The games are not really well thought out in relation to the ages they cater for. Our six year old couldn’t see above the modded «gun» games, nor reach pedals on the couple of race games there were. There are no steps/​accommodations for that and he’s too old for the simple games. Ergo. not a lot to keep a kid used to Gameworks or Jillian’s busy.
Staff were friendly, helpful and attentive, the place was clean but that’s not really a selling point, that’s meant to be a given. Our son still had fun so when you are aiming at kids without standards fun can be had.
They have the audience, we’re already paying over the top for the food so seriously spend the extra $ or 2 on the pizza and add it into the price. $ 17 for edible vs $ 15 for ¾ left would be a nice thing. I can’t reconcile their website’s «fresh» ingredients with the pizza motif floor-​tiling we received.
:update. Letter to their Corp office went unanswered seems like they know what they are doing:)
2^nd update. Eventually got a call but it was agreed that we disagreed on how pizza should taste, they may use fresh mozzarella daily and new dough 2x a week but it’s been brutalized to the point it’s scare to rise:). Main review still stands.