Cigna Cigna Healthcare Member Services-Prvdr Rltns

My husband and I used Cigna for health insurance throughout some of 2013 and most of 2014. We weren’t happy with their customer service, their benefits and overall length it took them to do stuff BUT we took under consideration that it could have been our fault that we didn’t check the benefits prior to using their services.
I was at the ER for two hours in August of 2014 and with this horrible insurance received a bill of nearly $ 4,000 (for a blood test and blood pressure and a consult). I was so frustrated and had NO ONE TO TALK TO!!!
We switched to a different insurance in January of 2015 and are pretty content with what we have, but although it has been almost a year with the new insurance, I still get bills of HUNDREDS OF DOLLARS of different checkups I did at my gynecologist in October of 2014 that Cigna just recently finished processing and decided that they are not covering ANYTHING although at the time I was their client and paid every month. I believe that in the past two months I paid close to $ 1000 of such bills that they were supposed to cover, at least partially, but since it took them so long to process I received a letter from collection and couldn’t argue!
I am considering to file a lawsuit against them because they can’t just keep getting away with this and I will file a lawsuit if I don’t hear back from them in the next month.

My 19 year old son is trying to get into the Air Force. He needed his medical record from when he was 3 years old. I was told by 4 different people, that Cigna does not keep record’s on their patients. Huh? They told me I needed to go back to the original facility and find the doctor. Both are no longer around. They once gave me somebody else’s prescription. That is why I switched to Kaiser. Cigna was no help.

This is a company that deals in profit only. No interest in healthcare, only profiteering from the sick. Do not take a policy with them. They lure you in with a good deal then after year deny this policy provide you with a more expensive one…, they don’t even ask for your consent. PROFIT is their only concern.
I will be using any public forum I can find to point these errors out. This company has no moral standing.

I have now been a member of Cigna for a few months and have found out that the sales representative lied to me about 2 different items. I signed up for a health and dental plan. The sales representative told me that I would pay 15 $ for generic perscriptions and 30 $ for name brand. The reality is that generics were in fact low priced but the name brands would cost me full price and Cigna won’t cover any of it. Thats a pretty big lie in my book.
Then I found out yesterday that having dental insurance doesn’t mean squat. I had a filling pop out and could not eat or drink anything because of the pain. I made an emergency appointment with my dentist only to find out that Cigna doesn’t cover emergency’s until after 6 months or 12 months. In my mind I have insurance exactly for the reason of emergency’s. Again, this is where the sales rep lied to me. I fully understand not covering elective procedures but to not cover emergency procedures, that is absurd. This is a huge lie by the sales representative.
I then called customer service to try and deal with the dental situation and was given the run around and told that the only way I could attempt to get Cigna to cover the procedure was to write an appeal. So let me get this straight, your company lies to me, sells me a bag of goods, and then tells me its my problem and my responsibility to fix? Does this sound like a scam to anyone else? I will be cancelling my policy with Cigna and finding a company that is honest, knows what customer service actually is, and actually provides the services that you pay for.