dd’s DISCOUNTS

Found some amazing deals on Christmas gifts for our 2 ½ year old son. Their toy section has some real bargains. I scored a Batman scooter, a «Cars» bat and ball set, a large plastic tool bench with attached chalkboard (equipped with all sorts of plastic tools) and a 5 foot basketball hoop for $ 60.
They also have a wide assortment of woman’s, children’s and men’s clothing as well as an extensive «home» section. Think curtains, bedsets, pots and pans, artwork etc. There are deals to be had in all areas of the store, you just have to look for them.
My one complaint is that you are unable to take your shopping cart out of the store. When purchasing 3 large boxed items that makes for a difficult transition from store to car, especially when you have a toddler with you. Next time I go I’ll be sure to bring my husband to help carry all the sweet deals out to the car.

I had never seen a dd’s Discount store until I started hanging out in Glendale. I had no idea what to expect but was in a shopping mood and wanted to check it out yesterday. When we walked in I looked around and it reminded me of a mini Ross. I had just visited a Ross so I was skeptical on finding anything nice. The clothing section was not interesting to me at all, but they had quite a few nice home goods for decent prices. I didn’t end up buying anything but will probably visit it again in a few months to see if they have any new items in stock.

I’m not going to leave a bad review of the store, because the situation has already been handled. I am going to instead say how impressed I am with the customer feedback I recently received. After a not so good experience, I took a few minutes to email customer service regarding my experience. Much to my surprise, I received a response, asking for my phone number, also the location of the store so it could be forwarded to the District Manager. The next day, I listened to my VM and again, to my surprise, there was a VM from the District Manager. I chose to call him back, not wanting to cause anyone to loose their job, He’d already talked to the team about the situation. I’m impressed he took time out of his day to call me himself.

I don’t think I’ve ever had a more uncomfortable shopping experience than I did today at the DD’s Discounts on Olive and 59^th Avenue.
The young lady at the fitting room didn’t say a word to me, and when I said hello she replied by telling me to put the clothes on the rack they use to count the number of items. Then, when I was done, I went to hand the unwanted items to her and without moving she said «put them all on there,» pointing her head to the rack again.
Then, when I was checking out, the lady at the register didn’t say a word until I did, and after she rang me up, she told me to take my receipt. Is it so hard for the employee to take the extra two seconds to rip the receipt out of the machine and put it in the bag?!
This place definitely has unprofessional employees, and the customer service is awful!

DO NOT shop here. The staff is very unfriendly. First of all, I walked in with a small bottle of water (it’s like 110 degrees outside — I need my H2O) and was immediately stopped by the security guard who asked me to put the bottle in my purse. I thought he was joking at first but realized he was serious, so I pointed at my little crossbody bag and told him the bottle wasn’t going to fit inside it. He then asked me to leave my water bottle at the entrance, as they do not allow food or drink in the store. Uhm… It’s water??? Reluctantly I set it on a window by the entrance, where other people’s SOFT drinks were sitting. Whatever.
Then as I was ready to go further into the store and shop, the cashier at the front looked at the DD’s plastic bag I had in my hand and asked me if I had a return. I said yes and she didn’t say anything back and didn’t even look at me. So I just stood there and waited for her to say something. When she didn’t, I finally asked if she needed to take my bag. She said yes and took it to put behind the register. Fine.
THEN… when I finally did some shopping and was ready to do my exchange, my patience really ran low. I was returning shoes that were $ 8.99 and buying a shirt that was $ 8.99. All of a sudden I’m told that my total is 8 cents. Uhhhhh… What? I told the cashier that it’s probably the tax (since I bought the shoes at another DD’s in Phoenix) and asked if it could be manually adjusted to make for an even exchange. She said «No. It’s just gonna be 8 cents.» I then asked if there is a manager that I could talk to who could adjust the tax manually. She asked her coworker (not a manager) at another register to come over. I asked the coworker if the tax could be adjusted. When she said no, I got a little frustrated as I previously worked for a department store for almost 5 years and we would always adjust the tax in these situations to avoid inconveniencing the customer.
Ok, it’s 8 cents… I know… I should’ve just let it go. But I didn’t and told the cashier I just want my money back. I didn’t end up buying the shirt. Her face fell and she didn’t even thank me or acknowledge me in any way once the transaction was complete. The point is, the customer service here sucks. From the minute I stepped foot into this store to the minute I was leaving, the staff was unaccommodating and made the shopping experience unpleasant. EWW. Not shopping at this one again.

Ok I like some of the merchandise, most of the staff, are friendly, and the prices are good.
What I don’t like is the clientele. The customers ravage the store. They block aisles with their carts, act suspicious –hide items in different places throughout the store.
I would think they must have a huge problem with theft because of the way these customers treat the store.
I would suggest they invest in security cameras if they don’t have them. It would also help if the staff enforced basic measures i.e. children running around in the stores unattended.

I like this store. If you had a time, just look around and you may find bargains, it worth to shop here. I heard that owner of Ross also own this store. I bought queen size sheets set for $ 14, bathroom rug for $ 2.50, 3 pairs of socks for $ 2, a pair of sunglasses for $ 5. Some stuffs are much cheeper than a Walmart, Marshalls and Ross.