Dignity Health St Joseph’s Westgate Medical Center

Made appointment for my wife to be seen in the ER, arrived and was greeted by the person at the check in desk. We told her we had a 11am appointment and she looked confused and was very dry and unfriendly. We waited in waiting room (don’t know why we had an appointment) for about 35 minutes. An Medic called us in and took vitals. She was friendly and had a beside manner. We then was sent back to the waiting room to wait for a room to open in the emergency room. We waited about 20 mins and was taken to the ER room by nurse Kristine who was unfriendly and who took notes for some basic symptom questions she asked on a paper towel she pulled from by the sink (very unprofessional). After waiting for another 30 mins for a doctor I asked the nurse how long it would be to be seen by the doctor. She stated the order is in and that it was busy… to my observation there are quite a few empty rooms and no activity going on. This ER sucks just like the rest of them. I don’t understand the high star rating at all!!!

I had recent out patient surgery at Westgate dignity health. My post-​op experience was less than stellar. My discharge nurse did not have good bedside manner, and gave me care instructions while I was still out of it and I was still in a lot of pain. I was released when my pain was still at an 8 and I was very sick to my stomach. This caused me to return a couple of hours later vomiting and in excruciating pain. This is where my experience changed. The ER nurse and dr were very attentive and made sure I was comfortable. I was given anti-​nausea medication and stronger pain management. They were empathetic of my previous experience and promised to pass along the feedback.
A week later I received a hand written note from the pre-​op nurse in charge, Tracie Brown. She apologized for my experience and promised to make changes as a result of my feedback. She wished me a speedy recovery and left her email and number if I wanted to provide further feedback. What a GREAT customer service experience from a Hospital! Thank you!

A close family member had outpatient surgery here. The nurses and caregivers were all very polite and seemed very capable. However, the set up of the hospital is very poor! The only family waiting area is in the mainstream of the hospital flow. If, as was with our member, the results after surgery are upsetting there is absolutely no place to go to deal with these emotions. You are right in front of everyone visitors, staff slamming in and out of the closed doors, people going to the cafeteria (we’ll sort of) security and other people just sitting there just a lot of noise! The family waiting room is not closed off at all – wide open. I felt like I needed to get our family member to a «real hospital». The beds were full, short on inpatient nurses so you just stay on the very hard ER bed even if you need to be upstairs. If the Dr would not have said «this hospital» We would not have gone there. Unfortunately, you have to follow the Dr. It’s new so I guess the ER isn’t busy but hope you don’t have to be admitted. Again the staff seemed professional.

This place is amazing. From setting up an online appointment to being seen. Simply a positive experience.
After we sent in our online appointment, we received a call from a nurse asking us how we were doing. They showed they cared even before we had arrived.
I would suggest this ER to anyone.
Thank you.

My emergency room visit was fine, although it took two nurses to start and IV and several needle pokes. I am here to talk about their billing department. I received a CT scan because I had a serious headache (probably the worst I’ve ever had). When I left I told I would receive a bill in the mail. I received this bill shortly after and paid it (it was for $ 125). Now, FOUR months later, I receive a $ 493 bill for the CT scan on a paper that states I have no insurance information on file. I called the Dignity Health billing department number, but can’t get a hold of anyone because their automated system asks you to input your phone number, but again my phone number was «not on file». I checked the hospital website and apparently everything is billed separately and everything is contracted out, including radiology. I was not told this upon leaving the hospital and am irritated my insurance information was not passed along to the imaging company. This whole billing thing kind of feels like a scam and wouldn’t recommend going here unless you want to be lied to about the billing process.

Just left this place for what I feel is a pretty serious condition. I was not listened to or taken seriously. I was prescribed medication that in my experience was not even relevant to my symptoms. When I requested a blood test I was denied as the PA stated it wouldn’t change anything that he was going to prescribe. I’d be better off in an ER in a 3^rd world country

I can only start with WOW. From the Emergency Room to the staff on WM 2. The care and compassion given to my wife Debbie was greater than I have EVER experienced. Two people that stood out and need need to be recognized was Cathy the X– ray Tech who stopped by on checked on on her in the hospital, Never have we seen that before. d Mike the Physical Therapist who also went about and beyond his care and concern went above and beyond. I can NOT say enough about how great we were treated durning our three day stay!
Thanks you ST Joesph’s TEAM WESTGATE, our hats go off to you ALL…
Robert Delaney

Great ER. It was my second time in their ER and both times I truly experienced great care. The first time was for a terrible cold and I couldn’t breathe, they were very fast in making me feel comfortable. This time they put my mind at ease, also very fast. Interestingly I went to another ER first, I had waited for 35 minutes with a ton of people, and grumpy ER employees because they really were just too busy. St Joseph’s WestGate got me back there right away, the dr came in within 10 minutes to let me know the test they were going to do. I got the results immediately which put my mind at ease. I like that they are also part of the Dignity Health network and run by the sisters of mercy. I’m not Catholic but for some reason just knowing this makes me comfortable.

I had the single worst experience at this medical facility than I have ever had. The «PA» (if you could even call her that) actually spent a minute and a half with me before guessing that I have a sinus infection. Mind you, she didn’t even bother to LOOK in my sinuses or spend enough time with me to correctly diagnosis me. She throws some catch-​all antibiotic at me but doesn’t even know if it’s allergies, viral or bacterial. Can’t even look in my ear canal and gives me a bunch of OTC’s that I have to pay for so I will be unable to obtain them. This place is a joke. Do NOT go here if you want actual medical attention. I would have done better with a monkey attending to my medical needs.

My daughter stayed here from Thanksgiving day and for the next 3 days after that, she had nothing but the very best care. The facility is fairly new and gorgeous. It was as if she was in a hotel. The nurses and doctors were amazing. Her night nurse Clare was simply delightful. They were caring and professional. I will always want to end up there if I need to ever be hospitalized.

By far, the most amazing emergency room I have ever visited. No one wants to end up at the ER, but the staff here made sure that they made up for an ER visit by treating me with respect, kindness, courtesy and professionalism. I was so afraid to come in that I was shaking and near tears. They calmed me down, made me smile and treated me and my husband so wonderfully. I had the pleasure of being treated by Jen, Haze, Michael and Dr. Carey. Every single person we met was outstanding. Thanks for helping me, we need more people like each of you in this world!

I had surgery at this hospital today. I received not only amazing patient care, I received exceptional customer service. The nurses were competent and pleasant. I felt like I truly mattered. The doctor was very professional and had a wonderful bedside manner. The anesthesiologist was very amicable and helped me to feel confident about my procedure.
I highly recommend this hospital.