Edible Arrangements

Avoid this location at all cost. They do not have the first clue about customer service. I ordered a birthday surprise a day in advance to be delivered to my wife’s place of work. This «Edible Arrangements» location is about two blocks away and they were given very specific instructions about the delivery and that she is an employee at the delivery location. If I was delivering something to a place of business I would assume the person worked 9 – 5 unless otherwise instructed. At 4:30 I had not heard from my wife so I had to ask her about anything being delivered (completely ruining the surprise). No delivery so I called the store and spoke with a worker, Nicole, who was nice but told me that the delivery person had been out delivering all over town but had not delivered my gift but was on his way over right now. Mind you this store is TWO blocks away from my wife’s place of work!!! So if I would have wanted it delivered anywhere else but next door it would have been there already!!! However, Nicole was a liar because as of 5:15 no delivery. I called the store again and Nicole tells me that the driver was «redirected» and he should be there shortly. I explained that my wife was suppose to have already left work and she was meeting me for dinner and I would like to speak to a manager to get a refund. The manager, I believe her name was Pam, was a complete idiot and tried to make every excuse and practically blamed me for wanting to spend the $ 57.00 with her company and surprise my wife on her birthday at work. I am mad by this point and it is now 5:30 so I tell her I just want a refund and she offers to deliver it to the restaurant we are dinning at. Are you serious? By this time the surprise is ruined and my wife is suppose to have already left work for her birthday dinner. I tell the manager I would just like a refund, the manager finally agrees. My wife calls on the other line and she tells me the delivery guy has finally made it so I tell her to refuse the delivery because we are going to get a refund. I switch back over to the manager and tell her my wife is just going to refuse the delivery and we would like a refund. The manager now says because the delivery person made it there before my wife left work they will not refund the money even if she refuses the delivery. I was more than angry at this point and had a few choice words for the «manager» before hanging up. My wife also said that the delivery guy was less than nice about the whole thing as well. I didn’t ask for anything for free, no concessions or other choices were even offered to me to make me a happy and satisfied customer. My wife’s birthday surprise sat in her car for three hours by the time we left the restaurant with the fruit and chocolate sweating and losing any of it’s appeal. Thanks for NOTHING!!! I will also be sure to write a review at
as well as contacting their corporate office. I have used other locations of Edible Arrangements many times without any difficulty what so ever.

Placed order from NYC and delivered the same day. I received a callback from them explaining that strawberries were in short supply due drought. I was not available to take that call so they proceeded with a different item to make the scheduled delivery. EXCELLENT.
The person delivering the arrangement had the balloons blow away and explained to my girlfriend how bad she felt and would return with another set and a makeup teddy bear.
No empty promise as they took care of business and my girlfriend was overjoyed.
Stuff happens in life. The customer service shown here without any prodding or phone calls was nothing short of fantastic.
Being a former customer service supervisor for a major international airline I do know a few things in that area.
Thank you for a job well done.
jk

I ordered my sister a $ 50 box of chocolate dipped fruit to be delivered that night. After I placed the order they called me from this location and said the the location that is supposed to deliver to my sister is no longer delivering??? and that I would need to come pick up my order. I explained that this is really inconveniencing me and that I cannot pick it up. She literally did not say anything on the other line she was just silent. Not offering anything to be done. So i had to call my sister and ruin the surprise and ask if she could go pick up her own gift… awkward. when she got there they hadn’t even made it yet. So the girl says she is going to finish making it while my sister waits. the girl leaves the cash register wide open with all the money in it, and walks to the back. YIKES. What my sister ended up getting was a box of chocolate fruit that were literally thrown in there and looked HORRIBLE. She sent me a pic and I was pretty shocked to see it looking so disarray. I should of just cancelled my order when they said it could not be delivered. Their products are way too overpriced. This is the 2^nd time I have ordered from them. Will not make that mistake again

I tend 2 have a flair 4 things that r different, being unique in concept & this place offers some beautiful artistic «arrangements» & even though they won’t die like flowers, need 2 b eaten while still fresh as they r cre8ed w/​an array of fruit, some even dipped in chocol8 & drizzled like confections.
They have many price ranges & vari8ions of fruit ranging from strawberries/​bananas/​apples (choc covered or not), cantaloupe, honeydew, grapes, orange slices, pineapple & can omit or customize 2 ur liking/​dietary preference 4 ur recipient (s). Certain fruits r in cookie cutter shapes 2 coincide w/​holiday themes.
I called this loc8ion 2 personalize an arrangement sent as a Thank U/​Get Well 2 b delivered 2 a household in the area & was assisted 2 cre8 the vision I had between 2 different arrangements I liked. It took some improvising as the vase I wanted them 2 have as a keepsake could only fit certain things but we finally got it figured out in place of certain fruit, adding a bit more color/​contrast /​decadence in2 it w/​an order of chocol8 dipped apple slices w/​white drizzle which made me very happy (just of course lighter in the wallet).
Like flowers, these will have similar fees (delivery etc) & r perishable, but will b appreci8ed in TWO respects instead of just 1 ~ beautiful 2 look @ until they r consumed (& perhaps 3 if ur like me & send it w/​a keepsake after they’ve been enjoyed). I recommend searching 4 coupons 4 a li’l savings b4 placing an order w/​this novel concept. Certainly no regrets here & my recipients still carry on about it, 1dering who «spoiled them w/​such a beautifully tasty surprise»… ;-)