El Pollo Loco

All of the tables here were nicely wiped off and clean. Unfortunately, though, every chair in the place had crumbs/​dried lettuce, etc.
Either their customers are leaving secret bits of crap on every seat or the person who cleans off the tables isn’t watching where the crumbs go.
Pull yourselves together! You have a great product.

Used to be better. Terrible experience for my family. Dirty tables, with a full work crew here. My family and I are getting ready to leave and the staff is laughing and giggling instead of cleaning. They got my order wrong, Pinto beans instead of black beans and flour tortillas instead of corn, like I requested. I went up and asked for corn tortillas and the girl gave me more flour tortillas. They forgot forks for my kids food and then we realized they forgot our churros too. By this time I was getting really tired of walking back up to the counter. It will be a long time before we come back.

I just got takeout and sat down at home to eat it. My very first bite/​spoonful of soup came with a hair. Brown. Needless to say, I won’t be eating that or there again. Furthermore, I called to let them know and they didn’t offer me a new soup (not like I want one at this point) and simply said «sorry.»

First time visit here for me. I went through the drive thru and asked what they recommended or what was was a popular item I believe it was called the double chicken bowl. Either way it was all amazing tasting… chicken was fresh in it… rice was tender and the sauces and salsa to put on top were delicious! Pinto beans accented the meal well. I will definitely be back here again soon!

The chicken was so dry and crusty, I’ve eaten at other el pollos loco they were fine this one has had a lot of complaints similar to mine. Would not recommend this place to anyone!!!

I frequent this location every week and have never been disappointed… I love the chicken, salads and burritos… this location is always fast, friendly and clean ! See you all next week… if not sooner.

I love the chicken here. It’s a fast food place and not fine dinning for all the people that come here expecting a waiter and a server.

Chicken is good. Tostada bowl was disgusting. Black and brown avocado and an uncooked jalapeño topped ot off. Pineapple salsa looked like it was expired. Threw the thing away as it was take out. Never going back.

The food here is fantastic! I was super surprised at how good it was. It is not cheap. It is also not fast… At all. I think the first time I came here I waited 20 min during the lunch rush. Next day it was slightly better but not by much.

I hadn’t been here in years and forgot how good it is. Their $ 20 3 — course family meal is not only a good value, but incredibly delicious. The grilled chicken seems so much more real than fried chicken elsewhere. And that Pizza appetizer they give you with the meal is excellent.

went last week to pick up some dinner. I haven’t been in along time. Not sure why but this place is great. Excellent food and friendly staff. I may just back for dinner tonight

Great food and service! We got the chicken with 2 sides. It was a family sized meal. It was very fresh. I will definitely be back!

Took my wife here for the first time, service was great. Food… Meh. We’ve experienced better.

Can’t say I would try this place again… The commercial makes it look so good, so my hubby and I decided to give it a try… Well to get straight to the point he ordered a chicken burrito and I ordered the chicken wing meal… He couldn’t finish the burrito and left ¼ of it. About 4 hrs or so later he was violently throwing up, it was horrible, and I was seriously worried.
Today he is still weak but at least the puking has stopped…
I don’t think it was a 24hr bug as I looked up the symptoms and it was salmonella. Sorry El Pollo Loco

I had been interested to try El Pollo Loco for some time, as it looked like a better alternative to Taco Bell. Nope, this was not the case.
I went through the drive– through. Even though it was only 11:15, the order taker said, «We’re out of fajitas». How is that even possible? I asked for a little time so I could think of what to order, and then someone a different person took my order. Based on the way he dressed, I think he was the manager. I watched him put a container of macaroni and cheese with a moderate amount of sauce dripping down the side in the bag. So all containers, napkins, and foil wraps in the bag were covered in sauce while he handed it to me; I could SEE it all through the bag. I just grabbed everything and left. How can I complain to the manager when he is the one who did it?
As far as the food goes… the beef torta was super soggy; I only ate ¼ of it. The macaroni and cheese was ok, but I couldn’t differentiate between this and Chinese buffet Mac n cheese.

I enjoy the chicken at El Pollo Loco. I do not enjoy the wait for the chicken at El Pollo Loco and I was admittedly indifferent to the hair that I found on my chicken at my most recent visit at El Pollo Loco. I had waited for ~ 15 minutes for 3 chicken breasts and a wing (no sides, no drink) so I decided to pull the hair off my chicken, remove the portion of skin that the hair was sitting on and have at it. I will say it was still delicious albeit less than sanitary.

I am very embarrassed I ate here. So much so I didn’t even photograph because anyone would think this was just a hate review. I will start with my iced Tea.
I went to the iced tea dispenser and got splashed in the belly with cold iced tea. The manager just laughed when she saw saw iced tea hit me in the stomach but she did wipe it off the floor… (yeah)
I thought the packaged salsa looked better than the salsa bar salsa because the salsa bar salsa looked like it was just frozen tomatoes just brought out.
The chicken in my salad was so dry I don’t think anybody body would come back for trying chicken here. (In the salad anyway)
And the tomatoes seemed like thawed grainy frozen tomatoes and the dressing was just Mayo with a little green stuff in it.
It was very bad food… sorry

Oh yum. Why have I never been into El Pollo Loco before?
My whole family loves it. If we have a lot of people over, we order one of their big meals with all the sides. They are so good. I always order a large macaroni and cheese and usually eat half of it.
They have really good salsas too. If you are going through the drive thru, make sure you request some of their extra salsa– particularly their green one. It is so good. My husband also ask for Anaheim chilis to add some spice to his. He usually goes here for lunch once a week and gets the bowls.
I only wish they had a few vegetarian options and this location does not have horchata. Bring me some horhcata! It is so tasty and I wish it was there.

Great service! Chicken was cooked perfect!

Let me start by stating that I rarely eat fast food and only tried this place due to a coupon and co-​workers recommendation. Was absolutely amazed at how great the food is here, and LOVE the salsa bar (especially the green salsa!!)
Everything is GREAT on the menu, and the service is awesome. We actually became regulars at one point so the staff got to know us!
The only negative is that the prices can get to be steep, almost as much as a regular restaurant after ordering an entire meal. So at times I wondered why I didn’t just go to a regular restaurant and have nicer atmosphere, better service, etc. Guess this is why I haven’t been back in a while, but still haven’t forgotten how great the food is and would definitely go back.