Eric’s Camera Repair

Fast and excellent service. My $ 800 camera had major water damage, they were able to fix it for the fraction of the price. I had my SLR back in perfect condition, I’m so glad I found them and decided to go with them for fixing my camera.

I found Eric’s, also doing business as
online, and requested an online estimate. Lucky for me, I have a major client in Glendale, and that same week drove to my client’s, and then Eric’s. I presented a Canon ZR-​200 Digital Tape Camcorder, and left it there, for a «hands-​on estimate.» And yes, they had a $ 20 fee to open it up and check it out. It’s credited to your invoice if you authorize the repair. Given that time is money, and a qualified repair shop is doing the estimate, I feel that’s very fair.
Canon looked at it two years ago and quoted $ 250. Today, it’s not being supported for repair by Canon. Originally purchased in 2009, I ran 8 cassettes through the Canon camcorder while on a business trip to Brasil. I then shot a bit more tape, but forgot about that footage. The camcorder «failed» just out of warranty in 2010. But at that time I really didn’t need it, as I’d already transferred all of my tapes to DVD… or so I thought?! And I couldn’t bring myself to paying Canon the $ 250. So I held onto it for these past few years. Just a couple months ago I found some «lost tapes», and realized I needed a digital tape playback unit.
Eric’s estimate came back at a little over $ 200. Used camcorders of that same technology on Ebay are running +/​-​$ 200, as-​is. My choice to use Eric’s was based on preferring a guaranteed-​repaired unit I know is in «primo-​shape», over risking the purchase of a «no-​guarantee» used unit.
Why was I confident in giving Eric’s a 4 stars? Because before I authorized my repair, I asked for a written estimate. I also asked for all the old parts returned with a proper repair document that included details on all replaced parts. They complied. The actual repair after my estimate approval took a working week. And my final bill was less than Canon’s estimate of two years ago. They also shipped the camera back to me, prepaid, via USPS Priority Mail.
I was a part-​time freelancer since leaving Vietnam as a combat photographer and technician, I’ve used camera repair shops since the 1970s. While any transaction can go wrong, mine went «right.» I was impressed with their small, but busy operation. And I knew when I visited their shop that they were «invested in their business.» This was partly based on the huge inventory of repair parts I saw. And at the counter, Robert immediately shared the «common issues» with my item. And he was, ultimately, right. Everything that went back into my camera was new OEM/​Canon. I’ve recently used the camcorder to transfers those «found tapes.» And I will add that all of the original functions, including the remote, work just fine. This little unit goes back to my video-​transfer area.
I’m confident that this shop cranks out hundreds of repaired cameras, camcorders and accessories monthly. And for me, my first time experience was a good one. I read both the good and bad reviews, and felt that good reviews by clients like Anthony T., dealing with working tools/​video gear, were legit and well founded. They won me over, and in turn, I won. I can only hope Eric’s works for you.

I came to get a 30 year old camera fixed that was to acting right. I was told the camera needed a new viewfinder and shutter, he knew what he was talking about. The camera was my grandmothers and it would have been super cool to be able to use it again.
Sadly, the price was going to be $ 140. I could get a whole new body for ¹⁄₉^th of that price. Instead I got a new camera.
The customer service worked really well. I go to CSUN and I am really busy living in Palmdale. I gave him the camera Friday, he told me to call him Monday and give the diagnosis and price. He just wanted to know if I wanted it fixed or not, I told him I did not want it fixed. My camera came back just the way I gave it to the man.
The people inside are nice and they get a decent amount of business.

Eric’s camera repair shop is a sham, at least for photography equipment. I brought my Tokina 16−28mm f2.8 lens in for a basic calibration from a recent spill it had. I decided on getting a quote (which they charged a nonrefundable $ 25 for) and they came up with $ 280. I said ‘hell no’ and immediately picked up the lens. Upon pickup, the lens lost all calibration and autofocus capabilities… They messed up the internals of the lens so horrendously that Tokina suggested I buy a new lens. Thanks Eric’s Camera Repair for screwing me over. DO NOT GO HERE, THEY WILL RUIN YOUR EQUIPMENT. TAKE YOUR BUSINESS ELSEWHERE.

I was in a jam and had a shoot coming up. I called and spoke with Robert and he told me not to worry about it and to come on by.
He solved my problem and saved the day for me and my crew. There are few places you can go anymore where the business actually cares about their customer. Where the service is above and beyond.
Big box stores don’t do favors, they don’t shake your hand and look you in the eye. Well they do at Eric’s. I’m happy to give these guys all my business from now on. They made a customer for life.

My boyfriend needed his beloved Cannon 35 mm camera fixed. I always do all the research. They were couldn’t have been nicer and patient with his questions. They were able to fix it in an hour. We went out for lunch and it was finished as promised for a little less than estimated.
I recommend them., I was surprised they ask for $ 20 to evaluate the repairs needed, it was applied to the $ 60 repairs

what’s different about Eric’s than other camera services? He gives you that personal customer service & attention to your equipment! I went there for the first time to get my camera sensor clean and he asked for my camera bag as well so he could clean it too. I felt like I picked up all my equipment brand new! He gave me tips on my equipment and how to maintain it. I never feel rushed by him and he answers all my questions even when it has nothing to do with his service — once I called him in panic because I couldn’t figure out why my camera wasn’t cooperating with a new lens and he walked me through it over the phone! I will continue to use him because he goes above & beyond just regular service!

I have a Sony HDR SR11 — the touchscreen stopped responding. To replace the camera would have been $ 600 so I really wanted to get it fixed. Although I live out near Thousand Oaks, I drove all the way to Glendale because this place is the only place I could find that would do the fix.
They were great — they fixed the camera — it needed a new Ribbon cable and a new circuit — in 1 hour while I waited so I didn’t have to make two long trips.
Good guys. The repairs cost a total of $ 177 all up, which is a lot less than I would have spent buying a new camera with the same capabilities.

I found this repair shop to be slightly better than «okay.» I would give them 4 stars but decided not to because I had to be on top of calling them about the status of my camera and the parts that needed to be shipped from Fuji.
They were helpful when you ask questions and are consistent. My Fujix100s had to have a «system control board» replaced because I dropped it on a vacation trip. The person that helped me, Albert, explained what needed to be repaired and how they would have to order the part. He did help me by expediting the repair BUT the part did not work and the glitching still occurred. I do not think it was his fault but the part that was ordered was not correct.
I then waited over 1 month for Fuji headquarters to send this part. I kept calling this repair shop to give me up to date notice. The reason I give 3 stars and not 4 is due to me staying on top of them and not giving me notice or updates.
The story has a happy ending though, Fuji ended up sending a brand new replacement camera to the shop for me. I still paid for the initial repair cost which ran up in the $ 350 range and was also out of a camera for over a month but thanks to this repair shop at least I have a working (brand new) camera now.
I’m not sure if I would go back but I’m thankful I FINALLY have my camera back.

I took my camera that I’ve had for years to get repaired they did a AMAZING job and they are highly professional. I recommend this repair shop! Thank you Eric’s camera!

Okay, this place saved me, BIG TIME!
My HDR-​FX1 I bought from eBay was severely damaged and not working well. So after a quote from some place in Burbank that would have cost an arm and a leg, I turned to Eric’s. Now, their original price was over the top as well, but they managed to work with me!
I owe so much to them! They were patient, kind, offering, and their service was excellent! I will be coming back! Also, their service is quick!

Pretty random and extreme these reviews. Luckily they helped me out when I needed it. I was in a tight spot having wasted three weeks with Harry’s Camera, off Laurel Cyn. Albert maybe a little distracted, but he took my calls and gave me pretty accurate assessments. He could have called me back, first after finding out what the rush order fee was going to be (would have been nice and maybe saved me a bit), and then that the camera was finished (very fast — three days), but in the end I’d go back. Not too keen on a place that doesn’t accept credit cards though, leaves me feeling a bit back room deal, a little shady, not so sure, so I’m hoping he’ll change that soon to improve his customer satisfaction quotient.

This place is amazing i don’t care what people are saying here on Unilocal!My Nikon D2xs they replace the shutter mirror box for $ 300 WOW! what a bargain Coz NIkon was charging me $ 550 plus 2 weeks of wait. Eric’s also fixed my Canon 16 – 35 2.8 L version 2 with a focusing problem, and with in only 2 days they fixed and cleaned the lens and it looks just liked it came out of the canon store brand spanking new! AAAA++++++++++++++++++++++++++++++

They fixed my camera quick and for half the price that the manufacturer wanted. I found the staff to be nice and helpful

I called this place in hope to get a quote for a inoperable camera. I called them as instructed on their ad online, «we give estimates over the phone». I explained what was going on with my camera. And they told me to bring it in. I was already in the process of purchasing a new one for $ 100. I needed the camera ASAP, so i decided to give them a try, since they offer free rush service. I brought it in and was told to leave it with them overnight and they could give me a quote the next day. They told me it repair could cost anywhere from $ 29-​$ 90. I might of just stuck with plan A and went to the store to buy a brand new camera. What a waste of time! Now looking at the rest of the reviews, I’m sure glad I did not leave anything of value with them.

HORRIBLE PLACE!
I bought a camera for $ 100 at a yard sell and it worked fine but the next day the camera wouldn’t take pictures. The shutter would close but it would not capture anything. I took it in around nov of 2010 for a diagnostic. The guy there (who doesn’t speak very english very well) told me that it would be free but to come back in a week. I told him I was in a hurry and I needed it that same day. He told me to come back in 3 hours. I killed time and looked up the reviews of this place. As soon as I did m stomach started turning. It all matched as soon as you go in it says «NO CREDIT CARDS/​ATM» there was a sign that said «we are not responsible for your items after 30 days» I returned for my camera in fear that they would break it further than it already was just to make more money.
When I returned the guy told me the shutter was completely busted and he could fix it for $ 169 I told him I didn’t have the money and I would come back. He then said that the camera needed to be put back together and to come back in an hour. WTF!!! Why would you leave the camera open?! I told him I wouldn’t leave and instead would wait in the shop for the camera. He didn’t like this and 20 min later my camera was ready. As I left, I tested it and my shutter didn’t even close! I came in because it wasn’t capturing but it was closing and I left with the shutter not even functioning!
THIS PLACE IS A SCAM! They just break your items more than they already are so they can make more money off of you! TAKE EVERYONE’S advice DO NOT come in here look else where because they will fuck it up. I took it to another shop and they told me that my shutter. my flash board, and my mirror needed to be replaced! I CAN’T BELIEVE THEY FUCKED UP EVERYTHING ELSE! They said some small pieces were even missing! Don’t trust them look for somewhere else! YOU HAVE BEEN WARNED! I don’t know how they stay in buisness

Don’t go here! I should have listened to the other reviews!
My Canon SD1400 broke and needed it to be repaired. I took it to the store around July 13^th.
1^st: Their website says free estimates, but apparently it’s only for camcorders. But it doesn’t say anything about that on their site! BS!
They charge $ 20 for an estimate
2^nd: It took them 3 days to find out what’s wrong with the camera and they had to order a part from Canon, but it’s backordered until August 3^rd.
This is fine because it’s not their fault.
I call August 3^rd and they said the tracking number shows that the part will come in today (August 8^th) and be ready for pick up August 9^th.
3^rd: August 8^th, I called them asked for the status and they said that the part never got shipped and will have to wait until August 9^th to call about the part!
The guy either LIED to me about the shipment of the part or he just can’t fucking read and is a dumbass!
And when i brought up the fact that he stated that the camera would be ready for pick up on August 9^th, he raised his voice and pretty much accused me of lying (even though he didn’t actually say this)
I’m going to get my camera back tomorrow or Wednesday and demand for my $ 20 back and take it somewhere else
Save your time, money and effort and Don’t go to this piece of shit repair store!
DON’T GO HERE!!!
ps. the guy didn’t even apologize for the inaccurate information and delay!

Save your money and time.
I brought in a camera that had a malfunctioning touchscreen and asked for an estimate. He said that they would call with an estimate the next day. I fruitlessly waited for a call, and continued to wait for about a week. Then, realizing that majority of the reviews I read here on Unilocal were increasingly more likely to be accurate, I decided to retrieve the camera rather than call for the estimate I had still not received.
The estimate was high for the quality of the camera– about the same as the camera’s worth, so I declined the repair and asked for the camera. Similar to the experience of another reviewer here, he said the camera was not yet reassembled, and that I could pick it up the next day. I waited a week, just in case.
As I left the shop with my camera, I realized that there was no longer a battery attached to it, so I had to go back and request it. The man had not marked in his paperwork that I had included the battery, and asked if I was certain I had left a battery. I affirmed my position and he gave me one, but it was uncharged, so I didn’t test the condition of my camera until I returned home.
What was once a touchscreen problem is now a focus problem. The camera will not focus at all, so now it is not merely awkward to use; it is impossible to use.
I don’t yet have a good alternative to suggest, but this place is not the solution.

I had a Canon XL2 that was busted.
Canon wanted $ 500 just to look at it!!!
Tried to fix it on my own and screwed it up.
Eric’s was one of the only places I found that would work on it.
They fixed it quickly, but when I got I tested it, the switch to change from 4:3 to 16:9 wouldn’t work. They looked at it again. Turns out, when I put the camera back together, I put the switch in wrong. My bad.
They didn’t even charge me for my mistake. –Great work guys. Thanks

Eric’s was unconcerned, not responsive, slow, and – bottom line – didn’t repair my camera.
This was my experience:
I took my DSLR into Eric’s as a first-​time customer, just looking for a repair estimate. It seemed like an established, neighborhood place and the people I talked to were straightforward if not the friendliest. They weren’t busy and promised to look at it right away.
Three days later I got a call with an estimate that seemed too high. When I opted to take my camera elsewhere for a different estimate, they immediately dropped the price enough so that I was convinced to let them do the repairs.
Over the course of the next month I contacted them several times, but the camera was never quite finished – there was a back ordered part, a weekend waiting period, longer repair time than expected… In the end they told me my camera was totaled and offered to sell me a new one. No repairs were made, and I was never given the courtesy of a phone call or message.
I can’t shake the feeling that a different shop would have found that my camera was irreparable much sooner.