Eye To Eye Optometry

I’ve been going to Eye to Eye since I could remember and I don’t think I have ever met a doctor who connects so well with her patients. Dr. Bagdassar is one of the kindest, most down to earth and knowledgeable doctors — let alone optometrists I’ve met. I’ve referred many friends to her and none of them were disappointed. On top of the abundant parking in the back lot, the office is clean, well organized and the employees know exactly how to help you — whether it’s from picking frames that compliment your face structure to meeting your budget. I highly recommend Dr. Bagdassar and her team!

Came here as a new patient and I was very satisfied overall. The doctor is great and she had an amazing bedside manner. I found the glasses I wanted but they didn’t have the right size for me. They were able to order it and the pricing was fair compared to what I had seen online. I have already scheduled an appointment for my parents. Be aware, they are booked about a month in advance, but based on Dr. Bagdassar, I am not surprised.

Office is great and Dr. Bagdassar answers all my questions. Have been coming here for years and I have never had any issues. They also have low priced contact lenses

No wonder they rating is really low, I called to make an appointment for my mom and they hanged up on me, I called them three times and the receptionist was like «hold «and just hang up. Sorry Dr. Shakeh but this is how you loss a customer who’s been coming to you for over 6 years.

I have been going to Dr. Bagdassar for 9 years. She is a good doctor, her bedside manner is very good, so it’s a shame to lose her as my doctor. But the receptionist that works there is so unbearably rude that it isn’t worth it. Not only does she speak to me terribly, cutting me off and almost yelling at me, but she hung up on me twice when I called to ask for my prescription. I had asked her to email me my prescription, she said «I can’t really do that, do you have a fax?» I nicely said that my mom had her prescription emailed to her, so it was possible. She said ok, asked for my email, then hung up in the middle of my sentence. I called back, saying I wasn’t finished, I wanted to know what brand of contacts they had given me to sample the last time I was there, she said «I would need to pull up your file to do that» and after a pause, I got that she wasn’t planning on doing that, I asked her to do it and she said «we’re really busy right now so I can’t.» I was so frustrated at that point I said goodbye (like a decent human being) and hung up. This wasn’t the only time she showed me horrible customer service. If you don’t like your job, lady, then quit. Don’t ruin a perfectly good doctor’s business because you’re cranky.

Love this office! Eye to Eye is always very professional and helpful. They have the best selection of frames in the area and are always very patient in answering all my questions!

After falling down and bending my glasses i went across the street to this place and asked if they could bend my glasses back into shape. The rude girl immediately asked «Did you purchase them here»? I said no and she said she couldn’t do anything for me. There were no other customers in the store —very unprofessional and absolutely no courtesy shown.
I strongly recommend you don’t go there!!!

I’ve been seeing (ugh. Sorry.) Dr. Shakeh Bagdassar for about 7 years now and each time it’s a pleasant experience. She is possibly the nicest health care professional I’ve ever interacted with. She’s great with my children and has a personality that puts her patients at ease, even when she does that test that blows a puff of air at your eyeball.
My family has had times when we needed to see her for an emergency and she took us in for a quick check without an appointment. I’ve never had problems getting appointments, but my schedule is fairly flexible.
Highly recommend Dr. Bagdassar as an eye doctor.

I am a Pt. of Dr. Shaken for over 10 years. She is great. The only con is that it takes forever (sometimes up to a few months) to get an appointment, but she is well worth it.

Horrible horrible horrible service! Rude Armenians, all they care about is money. Lady didn’t even have patience to explain to us the money break down. Quickly said im canceling your order and Rudely ignored us and went to the next costumers when we weren’t even done. DO NOT GO THERE.

I’ve been a patient of Eye to Eye for almost ten years now. Dr. Shakeh Bagdassar is one of the few doctors that I’ve come across that is so patient. She is super kind and does her job well. Her office is so well put together and the staff is always friendly. She has a wide selection of glasses and contacts. When I place an order for my contacts they literally arrive the next day. I would recommend her to anyone who needs to get their vision checked or is looking to switch doctors. She makes you feel so comfortable and her pricing is very reasonable.

I have nothing but good and positive feedback for Dr. Shakeh and her team. I have been coming here for the past 11 years. I always make a joke about how this place has been then only thing that’s never changed in my life and it’s because they are so great I wouldn’t want to go anywhere else. My entire family comes here and I’m always referring people over because I know how great they will be treated. Dr. Shakeh is so calm and pleasant and always has a smile on her face. I love it here and would recommend everyone to make this their permanent go-​to office.

for someone who works in the medical field, trust me when i say, THIS OFFICE WAS AMAZING! I’ve had an eye problem my whole life. Been going from ophtolmologist to optometrist. And let me say beside the doctor who has performed my eye surgeries, Dr Shakeh is the most amazing optometrist ive come across. She is super patient, listened to everything i have to say, addressed all my questions, gave me free contact and solution to try before anything, explained how my insurance works (its new to me). And above all this, this woman truly spent her time in teaching me what i can do to better my eyes. My first time here and definitely not my last.

This doctor is the best: she is sweet, caring, and honest. The only reason others wrote poor reviews is because there are a lot of patients who want the red carpet treatment. For example, you are down to your last contact lens and it just ripped but you forgot to order more. It’s not the offices’ fault. It’s your responsibility to refill your prescription in a timely manner. You shouldn’t expect an office to do any more than they can. They will do their best to get the order ASAP, and in the meantime you can wear your glasses. But the patient doesn’t want to do that of course. They want immediate satisfaction. Needless to say, I definitely recommend this place.

Do not come here. They are very unprofessional and don’t know how to run a business. They don’t even offer good customer service.
I was here earlier today to buy contact lenses. My insurance originally covers $ 100 and I have to pay the rest out of pocket. I shopped around to see which place will give me the cheapest price for lenses. Eye to Eye told me over the phone $ 25/​box when other places are on average $ 35/​box. I thought it was too good to be true so I called back the second time to make sure I heard correctly. The woman over the phone (her name was Ani) again told me «Yes, it’s $ 25 per box.» I usually buy 4 boxes/​year so I’d end up paying nothing out of pocket if I bought them from here. I ended up driving there to buy my lenses. Same girl (Ani) rang each box for $ 30.
When I confronted her about the mistake, she said «No, it’s $ 30 and we told you over the phone that it is 30.» Making a mistake is one thing, but calling a customer a liar is another thing. I did not buy those lenses because they called me a liar and told me to go elsewhere. Had they told me over the phone that it was $ 30 or had they apologized for making a mistake and giving me an incorrect price, I probably would have still purchased the contacts. But when the doctor and the receptionist both called me a liar and said «we never told you $ 25 over the phone» I left and went to Sears instead and bought them for $ 34. I may have saved money (about $ 10) if I bought my lenses from here, but someone had to teach them a lesson.
I would rather pay $ 10 more and go somewhere else where they treat the customers fairly and have good customer service than get called a liar when they are the ones who lie.
Won’t recommend this place to anyone. I don’t care if she’s the best optometrist in Los Angeles.

I agree that she is so nice and patient; all the positive remarks mentioned in other reviews about her personality and the way she treats her customers are accurate. However, her diagnosis is not accurate — she makes mistakes in her prescriptions and even after going back to her several times to have the correct lenses for your vision does not help. You’ll end up with a pair of glasses that won’t work!

She is patient, listens to your concerns, gives the correct prescription, is located in a convenient area in glendale where parking can be in the lot or on the street. I’ve gone in before for emergencies and/​or when in transition with insurances and she was willing to see me… She is really sweet and gives you an honest opinion. I highly recommend her :)

The optometrist at Eye-​to-​Eye Optometry, Shakeh Bagdassar, is one of the friendliest health-​care professionals I have ever had the pleasure of interacting with. Not only is nice, but she is skilled and her exams are quick and painless.
I have been going to Shakeh since I moved to Glendale in 2004 and picked her name randomly out of a list my insurance gave me. Twice I had eye emergencies and she checked me unofficially (with no co-​pay!) since the date hadn’t come around for my yearly insurance-​covered exam. In the second instance I was afraid my retina was detaching (I am extremely near-​sighted and this is more likely in people like me) and after checking me out thoroughly she faxed my primary care physician (GP) all the information so I could referred to an ophthalmologist right away ‘just in case’. If she hadn’t done that, I would have had to make an appointment with my GP, who then would have to get the authorization from my insurance… it would have taken at least a week and this is not the type of potential diagnosis you wait around on. My husband loves going to her too. The only complaint I might have is that sometimes you can’t get appointments right away, since she is the only optometrist in the office. Still, she’s worth the wait!