Perception being the greater part of reality. A few years back I decided my rapidly aging frame could benefit from higher quality vitamins and supplements than what was found at the local Wal-Mart. I dug around on line and my decision to choose GNC over Hi-Health was largely decided by not having to cross North of Bell Rd. as most of the product mix is very similar. This is the 3rd manager now and the previous 2 are still with the company at other locations. Only on rare occasions, with new employees, have the few questions I have had not been answered. They have never tried to sell me on stuff not related to what I went in for but have told me about newer products that compliment or are replacing what I already use. Even though I go in only once a month I am always recognized. A very peasant place to shop. As a note: Some locations are listed by GNC and some by General Nutrition Center.