Glendale Dodge Chrysler Jeep

I have only GOOD things to say about the team at the Glendale Dodge Chrysler Jeep dealership:
Michael Walden, Internet Manager
Jeff Edelstein, Finance Manager
Joe Piane, General Manager
Sako Satanasarko, Sales Associate
They are the best!
I saw the car of my dreams online at the Glendale Jeep dealership. I spoke with Michael and he said that the car was on the lot. Sometimes, the sales associate is just trying to get you to come to the dealership so that they can upsell you on another vehicle and the advertised car isn’t even there. I asked to have pictures of the car and stock number emailed to me. Most of my negotiating was done via email, texting and cell phone conversations. When I arrived at the dealership, I test drove the car. They didn’t pressure me into purchasing insurance or other items that I didn’t want. The paperwork took minimal time and I drove my «dream car» home hours later. I wish that everyone could have the pleasant experience that I had at Glendale Jeep.

DO NOT BUY/​LEASE YOUR NEXT CAR HERE!
THE SALESMEN AT THIS DEALERSHIP ARE KNOWN TO DO YOYO SALE SCAMS!
My friend came in to lease a Dodge Challenger at this location. He negotiated a down/​monthly payment + a service plan with free oil changes that were within his affordability. The salesman offered him a good deal so he signed the contract according to the numbers both he and the sales rep had agreed upon.
He received a call later in the week stating that there were some minor mathematical errors on the contract and that although it would not affect the original deal in any way, he needed to sign the new contract with the errors corrected.
This was not the case. In reality, Annabelle, the sales representative, forced him to sign a new contract with an inflated monthly payment sans the free oil changes. He asked to back out of the lease but Annabelle stated he would lose his down payment. Feeling confused and fearing his credit score would be damaged if he didn’t agree to the new contract, he signed begrudgingly.
If you want to do business with people that engage in these untrustworthy deals and confuse their customers, then feel free to purchase/​lease your car from this dealership. Otherwise you’re better off shopping elsewhere.

Horrible sells person ive ever meet in my entire life. It sucks that it takes one sales person to ruin the whole entire name of your buisness. Came in to purchase a 2016 jeep wrangler unlimted sahar in black. The sales person wanted to talk numbers without letting me see the car. Wtf!!! I kindly asked if I could see the car but forcely he wanted me to sit and talk numbers. I asked once more to see the car and his rudly responce was, «I’m trying to make things easier for you». No sir I need to see the car before I continue in the steps of purchasing it. How in the world is someone expected to purchase something without seeing. True idiot. Then he steps out and yells, «Maybe I should get you a different sales person». Sure go get me a TRUE sales person. I left he took to long finding one.
P. s. this is the 3^rd dealership I’ve been to in 4 weeks. Im looking for the best deal. I know where to never go back to again. Experiences like these make you really appreciate true genuinely real customer service.

I bought a Fiat down the street & this dealer provides the service for Fiats, and because Fiats break down all the time, it’s in the shop a lot. The service staff are really great, but the waiting area for customers is very poor. Old, ripped up chairs, a vending machine, & an old TV. Perhaps I’m spoiled after going to Keyes Toyota for 10 years, which has a great waiting area with work stations, cappuccino machine, fresh baked treats, a playroom for kids, & lots of comfy chairs & couches. I never minded waiting for my car there. But at this dealer, it’s akin to waiting for a bus on the street. They really could use a remodel!

Just purchased a new 2015 Grand Cherokee, thanks too a very good man named Michael Revilla. This is by far the fastest, smoothest car purchased I’ve ever made. I highly recommend this dealership. For the first time ever, I can walk out of a dealership and feel no type of regrets. Just great pure energy in this place. So once again check this place out before going anywhere else. And also a big thanks to Annabel for making this experience even better.

Kinda of disappointed in the sales service here. I showed up as a first time buyer hoping I could get myself into 2016 Jeep Wrangler Unlimited leasing it. Fell in love with one that was 35,000+ tax. I didn’t get approved so I needed a cosigner. But when I got the deal the payments were way too high for 36 months. I asked if he can extend the lease and said that wasn’t possible which makes no sense. So then he sends me to a financial specialist and he suggested that I get into a different car and aim lower for a Cheerokee or a Renegade when I strictly came in for a wrangler. He said a wrangler is for «older people who have lived a long life». Very irritated and disappointed I wasn’t able to get my jeep.

Service is super over priced. They charge 68 $ to change out cabin air filter on jeep wrangler. The part is 19 $ on amazon prime and is as simple as opening the glove box and taking out old and setting in new. Takes 5 mins and theres a vid on youtube of how to do it. Some things are better dealt with by dealer, but maybe this tip can save u a few bucks.
Also, if anyone needs new tires for a wrangler, i have a brand new set ill sell u for pennies on the dollar. Message me.

3 years since my review and we are still happy with the care Javier and the GDCJ service department gives our Jeep!
Keep up the great work folks!

You can’t judge a dealership based on a bad review of 1 dealer. I will admit, the 1^st dealer that «helped» me, talked and acted like he was above everyone. He made me feel insignificant and like I shouldn’t even be on that lot. I wanted to get some information about a couple of cars and totally lost interest and told me «you shouldn’t be looking at cars unless you are ready to buy» (in a scolding tone, I might add)
As I was about to leave, a very nice gentleman by the name of Jerry came by and showed me the car I wanted. He was asking a lot of questions and based on my answers he suggested I get the Renegade. I disregarded the Renegade because I thought I wanted a sedan. I thanked him for his help and left.
After more car shopping, I had looked into the Renegade and it started growing on me (to the point of falling in love with the car) I go back to the dealership a couple weeks later and am greeted by Jeff. I told him I wanted the Renegade. Jeff is by far one of the most knowledgeable car salesman I have met and gave me excellent customer service! I bought that Renegade that same day. Best decision ever!
So, if you walk into that dealership, ask for JERRY or JEFF. You won’t be disappointed.

Kristin Green is always the best! Every time my husband and I bring our two fiats she is always happy and pleasant! She is just awesome! Enjoy coming to do my oil change becomes of her!

WARNING TO ALL CUSTOMERS BEFORE AGREEING TO SERVICE:
Check with your warranty company before agreeing to service. The warranty contract allows for a specific amount of time per item being fixed. The service department can say they need any amount of time to fix a part, but the warranty contract only allows for a specific amount of time; a fixed time that should take a skilled worker to complete the job. Since Jeep @ Glendale fixes a multitude of cars, they may not be as skilled as other technicians, which results in more service time needed. Since the warranty only covers a fixed amount of time, the extra time the service department said it needs COMES OUT OF YOUR POCKET.
According to the customer service with my warranty, there is no reason why they should be asking for more service time to complete the job. They should be able to fix the problem in the given time, which leads me to believe they are quoting more time to make more money. The service department can quote any amount of time.
When service calls to OK the work and price with the customer, they should tell the customer why they are charging for extra time needed to fix a part. But, they don’t offer that information up. Perhaps, if they don’t know how to fix a part on time within the time allotted, they are not skilled enough to fix my car.
Next time, I will go somewhere that doesn’t need extra time or extra money to do their job.
BE AWARE. ASK QUESTIONS. SPEAK WITH YOUR WARRANTY COMPANY.

Took my jeep in for a service and had to get a shuttle ride because it would take a couple hours. The staff helping me was very courteous and efficient (Paul)
And
Driver Adrian for the shuttle was a cool and social person and if I wanted a awesome shuttle ride would definitely recommend him!

I have nothing but good things to say about Glendale Crysler Jeep Dodge. This is our second car that we have leased here and both times have been painless! Mike Walden has gone above and beyond for us, making sure that everything was amazing. We won’t be going anywhere else, this is definitely the best car dealership! Ask for mike!
If you’re looking for a new car or even a used car this is 100% the place to go.

Worst shuttle service.2 hours they never show up.
And when you buy a car the sales man tells you that they will keep the installed Lo jack in the car,” just don’t mention it when you’re signing” .and when you drive off, you don’t have it installed

I COULD NOT BE HAPPIER!
I stopped by Glendale Jeep last Saturday morning with the idea of looking at & pricing a Jeep Wrangler Unlimited. Two hours later, I left with a NEW JEEP!!!
ZERO HASSLE!
ZERO PRESSURE!
THE BEST CUSTOMER SERVICE!
Jackson & Sako were there to help with every question I had. Two great guys who also sell cars. They spoke to me like a friend instead of forcing a sale. Listened to what I wanted and helped me settle on an «Unlimited Sport!»
They came up higher than they wanted on my old ’03 Tahoe for a trade in.
I could not be happier!!!
Within a few days, Sako called me to see how my kids and I were enjoying our new car! That follow up builds loyalty in my book!
After a horrible experience with an Orange County Chrysler dealership in 2011– I swore off the manufacture! However, some friends who bought from Glendale Chrysler guaranteed me a different experience. They were a million percent correct!
I am now a Glendale Jeep loyalist! My Wrangler Unlimited easily fits my 3 sons, my father and I. It is a ton of fun, comfortable, powerful and its a JEEP!!!

This was hands down the best car buying experience I’ve ever had. Adam and Mike the Internet sales managers are awesome. I was in contact with them initially through email and text. I was talking to 4 different dealerships and decided to go with Glendale Dodge. Their service is truly on a different level. Upfront and honest about everything, no typical salesman games. Sophie the finance manager was also a pleasure to deal with. I was in and out of there in very little time and I love my new Dodge Challenger!
Highly Recommend

Called a few dodge dealers looking for a Dodge Dart. What brought me in here was they had over $ 5k in rebates and incentives going on for the dart! The Thousand Oaks and rydell SFV only were doing $ 2k.
I talked to Jackson over the phone and he was very helpful in making sure they had what I was looking for before I drove down there. Once I got there he hooked me up with Patrick.
Patrick was extremely accommodating, knew his inventory and was not bullshitting me. Didn’t waste my time at all. I knew what I wanted and I was in and out of there in an hour with my new dart.
Most dealerships are full of sleazy car salesmen, and the guys I was working with were far from it.
Not to mention, it’s the dealership from Vacation!
Thanks patrick!!! Car is great! Will come back here next time I need another mopar!

We had such a good experience working with Michael Walden! He really knows his info, very straight to the point and down to earth!
he went above and beyond to get us the right deal for our brand new jeep! I couldn’t be happier with the car and how fast and friendly the entire experience was!
I wish I could give 10 stars! There is something to be said when you find people who listen and execute to your needs exactly! For that…
Thank you Mike and Jeff for the best car buying experience any family can ask for!
Highly recommend this dealer ship, ask for Michael Walden he will take care of you!

+ Huge inventory of new and pre-​owned vehicles
+ Attentive and informative salesman, Michael
+ Patient and clearly communicated to answer my questions
After a full day of car hunting, I happened upon the Chrysler/​Jeep deal pre-​owned lot. I poked around to see if anything sparked my attention. A salesmen, Michael, introduced himself and asked me what caught my attention. He inquired into the details of what I was looking for that opened up dialogue. We identified to cars that suit my needs.
I literally asked him at least 75 – 100 questions. I like the fact that he never said «no» but said «I’ll look into that and give you the answer». He built my trust.
I also let him in on my horrible experience with their partner location, FiatofGlendale. He asked the persons name and apologized. I appreciated his compassion.
He even gave me the carfax to my top choice! That’s a guy who I’d give my business to! Ask for him if you are a motivated buyers.

This review is only for the service department, I recently purchased a Jeep automobile and wanted to get a safety inspection. I used my handy dandy Unilocal app and found there was a Jeep dealer near my residence. I had a 3 day gap before if I changed my mind about the car I could return it (CARMAX), but I was not able to get an appointment before the 3 day gap, decided what is, is and made an appointment for the 4 th day I would have had the car.
Made an appointment, waited in line, checked in my car and just like the Service Tech man told me about 2 hours later and $ 130.00 spent I received a detailed safety point inspection check list and my car passed with all green points, …I’m hoping I won’t have to use their service department again anytime but If I have too glad they have Starbucks cofffee & Tv’s in the waiting area.