Glendale Water & Power

Thank God I moved out of Glendale! After receiving Water and Power bills in excess of $ 500 every 2 months I want to tell GWP to kiss my ass! The most over-​priced service in California. And I have lived here for 42 years!

They answered the phone quickly, scheduled to turn on service, didn’t charge a deposit. Overall, easier than any other utility I had to deal with. We’ll see when the bills come, but happy customer at this point. Just wanted to post a positive review, since was preparing for the worst after reading the other Unilocal reviews.

I get the privilege of moving to Glendale and using this dysfunctional bureaucratic organization of idiots. Makes LADWP look like a Fortune 50 corporation. Tried to activate service. On hold with GWP for one hour and I finally get through to someone and she says okay and hangs up on me. Great, very happy I’m moving here. I’d rather live in an outhouse with no water or power.

WORST UTILITY COMPANY EVER!!! I should have written this a long time ago! I tried repeatedly and unsuccessfully to put them on auto-​pay (this was a few years ago, so I don’t know how it is now) and they required you to mail them (via snail mail) a copy of a voided check. Already, I’m thinking what???, who does that any more. But I mail it to them and they take their sweet damn time losing it. I think it’s all done… on auto pay, but NO! no such thing. I come home from work on a Friday with small children, and no electricity. I call them and since it’s Friday, they can send someone out on Monday… sometime. It takes a few months for me to get around to their assbackwards way of auto-​paying, maybe even longer, and send them another voided check. Second time around, same EXACT thing happens. This time they shut off the water, again on a Friday night. (My kids are between 2 and 5 at this time.) They can turn it back on Tuesday this time. ARE YOU FREAKING KIDDING ME!!! So I go out to the street and turn it back on myself… because I have kids that need to… I dunno… bathe, eat, drink water. Well, that wasn’t a good idea because what I got next was fined for touching their water valve. I spent hours on the phone to no avail. They are just a bunch of really horrible, miserable people… SAD we have to pay for this, and that we have no other choices. What more can you expect when they have no competition…

«supervisor» Arpi is probably the most unqualified supervisor that my husband and I have spoken to. She has no idea what she’s doing and every other word out of her mouth was «actually». She authorized a transaction without our permission and gave us attitude from the beginning of the conversation. I felt like I was talking to a JR High School girl.

Is it just me… or is anyone else experiencing foul smelling tap/​shower water!!!
For the inflated pricing and penalties we’re paying, could you please buy some chlorine?

i am living in Glendale for 15 years recently I noticed my neighbor’s water sprinklers are damage and a massive amount of water are waisting every day. I called many times to city of Glendale but still it’s the same and I am worried for 2 reason water shortage and of course raise prices someone else should waisted it and we are paying for that (landlord first).I trying to cal today if it didn’t work I decided to go and call media news maybe they can help me.

Craziest deposit I’ve ever had to pay. 400.00 to get the line turned on. They pay it back after a year to your account, but that’s insane. I have good credit too! They claim it’s based on credit, it’s not. They just charge everyone that same amount. I wish they would just be straight up about it then. They also should be able to pay it back to your CHECKING account, not just their bill.

It’s unfortunate that we don’t get to choose utility companies. Not only do I have to pay inflated prices for electricity, I also got double charged on sewerage and trash. I already pay sewerage and trash through my building and the building manager said I should only need to pay electricity, but GWP refuses to remove the sewerage and trash costs from the bill, saying it’s standard charge for all residents. They claim that I have to pay for trash even if my building has a private trash contractor.
On top of that, the water quality in Glendale is the worst I have ever suffered in the Los Angeles area. The water here is much harder than the city of Los Angeles or Ventura County. I have to filter the water twice before drinking it and use tons of vinegar every time I run the dishwasher so the dishes can actually get clean.

Zero stars. Highway robbery. Conspiracy. Lining their pockets with your $. They come to your home after calling several times to «check» the meter. They leave you with inexplicable extremely expensive bills after «estimating» using their biased estimation. They are rude. One person, «rp» hangs the telephone up on you when you corner her with detailed questions about why your bill is so high. If there is a h$&@ for utility companies, they are going.

can’ t believe there’s only 7 negative reviews about GWP. correction 8. our usage has been cut by 50% or more. ironically rates have gone up the same. «smart «meter?

Any One can please help ME. i Got a Bill For $ 1,506.75 For. 35 Day Of Service Stating That i Used 183,656. Gallones Of Water When Last Bill For 45 Daysi We use Only 42,300 gallons so they said I used 4 times more water in 35 days than I used in 45 days I call to check how can that be possible and they told me is right. They send some one today and the read is correct so now I have no choice but to pay ??? In the past they send me a letter saying there was an error on the bill and charge me an extra $ 200 dollars which I paid but now seems crazy $ 1,506.75 for a water and power bill Please I need guidance what to do btw is only my mom sister. And little 3 years old living at home not me but I paid all the bills any one can help please

Glendale Water and Power is horrible!!! Way over priced!!! I had an apartment in Huntington Beach and I only payed 35 MAX now I have a smaller place and I’m paying 200??? Worst power company!

Beautiful building. The lines however are long. They should hire more clerks.

Its unfortunate that I had to use GWP for 2 years.
The 1 star being how over priced they charge you for power. I lived in an 800 sq ft. 1 bedroom 1 bathroom apartment and I would regularly get 1k bi monthly electric bills. Which is absurd.
We never used the heat and the AC was not on ²⁴⁄₇. I have NO idea how an electric bill can be so high for such a small place.
The worst one came when they sent me a bill for over $ 2,000! When I called and asked them regarding what happened that there is no way that could be accurate. They told me they couldn’t do anything about it and the only solution they gave me was to separate the payments out.
Don’t live in Glendale. If you are looking for a place to live choose Burbank. I never experienced such inflated costs for electric as I did when I lived in Glendale.

They are the WORSE! They request the highest deposits ever! The only plus is that they have really great customer service reps.

New resident to Glendale, welcome! $ 390 to get water & power turned on? Seriously! But what can I do, I need this to live! GWP, you have me by my nuggets and you know it. I don’t have perfect credit, but all of my other utilities didn’t require me an upfront deposit for connection. I can better understand if the cable company charges a deposit, because they are actually loaning you DVR/​cablebox equipment — but GWP doesn’t loan you anything. What’s the real risk for if a customer doesn’t pay their bill at GWP? You shut them down in 2 – 4 weeks.
After receiving my first bill, I challenged this very inflated deposit. How is it calculated? Apparently, it’s based on the 3 month total of the previous resident. Good one. This would be a less than 1 star rating, but a little bonus due to an extremely nice, helpful, and thorough customer service rep, Ronaldo, who was able to recalc the deposit to $ 300. Still, the deposit fee is completely out of line.