Glenoaks Laser Center

I’ve been meaning to write this review for the longest time! I’ve received a number of different treatments and services here and have had a fantastic experience and great results. The best things about it are that it’s a small boutique place where you feel they know you, and they are great about collaborating and determining your specific needs. I never feel I’m being up-​sold. Sometimes I have to talk them into doing more! The very rare times when a result wasn’t I had hoped (maybe twice, as a lot of these things aren’t exact sciences), they worked with me to get it to where I was comfortable. I’ve seen a number of different team members, and all have been great.

I had great prior experiences with the laser treatment at laseroaks. Unfortunately, i was turned away 2 consecutive appointments for having dark legs. The first time i agreed to reschedule but after being turned away a 2^nd time i was upset. I would drive at least 45 min each way to get to laseroaks for nothing. My time is precious to me and in that aspect i felt that i was just disregarded. The staff which is normally friendly just seemed indifferent and all i was given was half hearted «sorry». I wish we could have tried a different laser since i know they reportedly have special lasers for darker complexions. It was a shame because as i mentioned before i had such great prior experiences (maybe they were having a rough morning).

Second time coming in & having laser done with Sonny. She is really kind and sweet and answers all your questions. The only hassle is parking cause behind the building is packed. My procedure was quick and great!

Glenoaks changed my life! Laser hair removal is the best investment I’ve ever made. This place has such an amazing deal and quality work that I’ve referred SO many people here (including many strangers haha)
Here is what I did, which I suggest you do. I found out about them through Groupon, so buy one of their deals there first! Then on your first appointment you get 50% OFF EVERYTHING YOU BUY THAT DAY! So go to town. You won’t regret it. Yeah it’s a lot of money to fork out on one day, but it’s an investment well worth it.
Now that I only have one more treatment left (I bought 6 treatments for 4 different body parts), I’m kicking myself I didn’t buy more at that insane price.
No more ingrown hairs, no more dark thick hair, and everywhere I’ve laser has almost no hair left! And if it does, it’s lighter, thinner hair!
The only reason I didn’t give 5 stars is because they’re really bad at picking up the phone… Like, really bad. And I’m always waiting past my appointment time. I’ve had to wait 40 min after my appointment time before. They’re not always punctual but I think they’re getting better at it.

I’ve been coming here for over a year now and I am very impressed with the results. When I first started my 6 sessions, I had to come every 4 – 6 weeks. After those 6 sessions, my visits were every 2 – 3 months. My hair barely grows back and when it does, it’s really thin! All the staffs are really friendly and helpful. I highly recommend this place! Be sure to check our their monthly specials.

My girlfriend had an aweful experience there. The Botox didn’t work. She had to go back several times to get more. And the service was terrible. The girl at the from the desk, after waiting close to 40 minutes, was rude and told us to reschedule when it took us 50 min to drive there from west hollywood. She said in a snotty attitude, «I don’t want to hear people complaining about having to wait a long time because the doctor always runs long.» I’m sorry, if that’s the case the do not schedule they way you do. We will never go back. F–

Don’t expect any kind of bedside manner from Dr. Kim.
The first time I went in, I’d gone for botox. Upon arriving, they said they didn’t have any Botox. Why didn’t they call to tell us that before we drove over there, I don’t know. They did have Dysport and offered that instead. I hesitantly agreed. They told me it might take a couple weeks to work. It NEVER worked.
My wife talked me into going back to give them a second chance when they emailed us a special. The email stated: «Try botox for the first time at $ 8/​unit for botox and $ 2.60/unit for dysport. Minimum of 20 units botox or 60 units dysport must be purchased. New to botox or dysport patients only.»
We called and made an appointment, explaining I was new to botox because they had pawned off dysport before. If you write, «New to botox or dysport patients only,» that means you can either be new to botox or new to dysport. The receptionist agreed and booked me for a Friday appointment.
Upon arrival, I was told the special was only good on Wednesdays. It said NOTHING about Wednesdays in the email ad. I complained and she said they could probably honor it. Then, she answered a phone call and didn’t speak to me again. I waited 20 mins past my appointment time until Dr. Kim finally came to get me.
I showed her the email ad on my phone and she explained those were errors and I would need to pay $ 12/​unit instead of $ 8. She wasn’t polite about it. She wasn’t sorry for wasting my time. It was their email ad. It wasn’t a third party. They made the mistake and wouldn’t do anything to fix it. They should have written, «New to injectables patients only.»
Anyway, I haven’t had such a bad customer service in recent memory … and I just moved here after living 8 years in New York City (the worst in customer service). My wife claims the other ladies who work there are nice, but I never saw any of that. Either way, my wife nor I will be returning.

Adding to my previous review…
I am now doing laser hair removal here. It’s coming along beautifully. They do great work and they’re so knowledgeable.

This place is great! They are all so kind and caring. Their hair removal is quick and painless. Once you starting coming in you just keep coming back! Every month they have different specials to take advantage of.

Called to make an appointment and got Marissa. What a witch! She had no charm, clearly did not know what she is doing, and was rude.
Don’t need to go here and get treated rudely, there are other places which treat their customers well.

So gentle and accommodating
Thorough, and extremely professional
Tips: make sure you shave the day before, and don’t go in the sun
Annie & Sun Hee are absolutely amazing so happy to have had them

The place is very nice, and the stuff is very friendly. No long wait time. Their hair removal laser is very effective, i see good result after 2 treatments. I also did 6 treatments for laser facial, so far not much dramatical result. Overall, i like the place and would recommend it to my friends.

Waited an hour to see the doctor, with no apology or even acknowledgement of the wait time. The doctor was friendly and informative. I bought a groupon for 10 units, but she recommended 10 additional units. I assumed the groupon rate would be honored for the additional units. Or even pay the difference for the additional units from the groupon deal for 20 units. Instead I paid an additional $ 90.00, on top of the groupon I originally paid for. Which has me paying well over the 20 unit groupon rate. I did ask for either price to be honored, which was denied. With all the places offering grouping and specials, and that have excellent Unilocal reviews, this establishment doesn’t give an incentive to choose them above others or repeat visit.

Had to go back and revise this now that I am more informed. I was 57 years old at the time I went here. I had bought a Groupon coupon for my first Botox. Dr Kim told me that using Botox between my eyebrows was not safe for people of my age due to possible side effects and she encouraged me to spend an additional 250 $ to have fillers instead. The process was extremely painful. Now, a year later when I’ve had 3 Botox treatments at 2 other places I know that what she told me was not true. I had no pain and great results and one aesthetician told me she would never use filler in the areas Dr. Kim did. I feel this place took advantage of my lack of experience and I would never refer anyone here.
Dr was terrific. Walked me through the whole scary process of chasing my youth through cosmetic procedures. She explained all my options and helped me make an informed decision. So pleased with the results!!!

For about a year I was looking at this Groupon for myself and I finally caved and bough th it. I’m so glad I did! The prices are very affordable! And it’s not painful at all. Just a little uncomfortable at times where i didnt put the numbing cream but it was tolerable. I went in for a Brazilian laser removal and ended buying the underarm removal as well! They had a great special last month! ($ 15 for underarm). All of the staff were very nice and made me feel comfortable. I am very happy so far! I can’t wait to go back!
–Steph R.

I started coming to Glenoaks Laser Center a few years ago thanks to a Groupon special. It was first time getting laser hair removal. Because of the patient and great staff, I have been a loyal customer ever since. From the front desk to the nurses and Dr. Kim, you are treated with respect and given excellent service.
The offices are clean and well set up — welcoming for new and old customers. One of the cool things is that before you leave you are invited to schedule your next appointment and even informed of the current specials. I know it’s sales, but it’s the soft sell that I appreciate. They understand that you will book what and when you can, and are fully aware that they don’t need to hard sell anyone to keep people coming back.
They also send out a monthly deals email which is very helpful when planning what services I would like next.

I just got laser on my underarms and Brazilian. The procedure was painless and took about 10 minutes altogether when I honestly thought it would be about an hour. Before the RN (Ana) started, she thoroughly explained to me how the treatment works so I wouldn’t have any surprise reactions. Prices are extremely affordable and I always check up with the specials they have on their Instagram page. And to top it off, coffee, fresh macarons and fruit infused water was offered to me as a complimentary treat. I can’t wait for my next session!

This place is amazing. I first found them on Living Social where they were promoting a unbelievable deal.
Not only was the price amazing, their laser (similar to IPL, but WAYYYY better) is the best that I have ever experienced. I’ve had IPL before, and it took a while to get results (the whole healing process took two weeks). But with this laser, the next day I saw results.
I was extremely impressed with Dr. Kim’s bedside manner, knowledge and ambition to learn different advanced techniques that are being used in Asia. She is GREAT!!!
Ok, to the people who are reading this, I LOVE THIS PLACE.
Nanor, the Office Manager, is the sweetest person you will find. She is so nice, friendly, and if you want proof for your pudding — she’s stunning beautiful with FLAWLESS skin.
I definitely have a next appointment, and after that, I will have one more, and another and another and another — I think I found my go to place!

I’m going to start off by saying I absolutely love this place. Getting the appointment was fast and easy and hassle free.
So, I went in terrified for a tattoo removal on my wrist and as soon as I walked in the receptionist with the long hair helped me out by filling out the necessary paperwork. Dr. Kim explained to me the process I would have to complete to fully remove my tattoo. She was very professional and gentle. I had heard that tattoo removals were painful but I felt comfortable because of Dr. Kim. I have 11 more sessions to complete and I must say, I am happy to be going back to Glenoaks Laser Center.

Very professional doctor and friendly staff.
I love the results. My rosacea is going away :)