H&R Block

Been coming to H&R Block for a number of years now. Before my wife passed we went in to do our taxes and met with Emilia Cota, one of the sweetest and most pleasant tax preparers we ever dealt with. My wife loved working with Emilia so much that she decided we would come to her exclusively from then on. Even though my beautiful wife passed away unexpectedly in late 2014, I have continued to seek out Emilia so that she can help me file my taxes– after my wife passed my taxes got a bit more complex for me since there were a number of additional issues that came up on top of the fact that my wife always took the lead on filing, and I was largely in the dark when it came to fiscal matters such as this. Emilia has been so helpful, offering me a lot of good financial advice and assistance. Although I have since moved away from the area, I will continue to work with Emilia Cota even if it means traveling a fair distance to do so. H&R Block gets my highest recommendation because of her– I would not refer anyone anywhere else.

Ask for JC, he is very helpful and knowledgable. Yes, you should always get a good deal on your tax service. Sometimes paying a premium too also gives you peace in mind. JC responds to your questions very quickly and with a deep understanding of your situation (s). He also has a very calm demeanor when dealing with such an important part of your life (taxes/​accounting) which I really respect as well.

As reading some of the reviews might suggest, your experience seems to vary with whom exactly is preparing your taxes. Have been getting my returns done here for the past few years with Shirley Louie. I have a fairly complicated return and have always been happy with her work. Shirley has always been pleasant and professional. I highly recommend her.

This place is awesome ! Quick service, very professional and friendly. Tax pro went out of her way to get me the maximum refund. I recommend this location to everyone.

Awesome place great Tax Pros the receptionist went out of her way to help my mother
The manager and the team are great they help us with our tax situation, answering our questions and resolving our problems with the IRS.
I will recommend to everyone to get there Peace of Mind. Made your life easy with the IRS Great place

I made an appointment at this H&R Block during my lunch hour, showed up on time and waited. And waited.
And finally, the guy comes out of his office to tell me that his preceding appointments were late, thus he was late and couldn’t see me. He told me to leave and come back another time.
I would have understood if they had called me in advance and asked to reschedule. But to cancel the appointment when I already showed up and wasted my gas and my lunch break?
Save yourself the haste and go elsewhere.

No star! Had two appt.‘s but only one showed up. After waiting an hour someone comes up to us and says they can only see one of us because the rep. Had someone scheduled right after. CANCELED and left.

Booking an appointment over the phone, I was assured that everything would be arranged since I have to file an out-​of-​state tax return. But arriving at this depressing location, I was greeting by a mostly-​empty office (it’s the off-​season, sure, but I was unprepared for the level of depressingness) and the invitation to sit down, have a styrofoam cup of water, and wait for my preparer, who was, despite the fact that I had an appointment, not ready to see me.
So I waited. And waited.
After about 20 minutes, the receptionist (who assured me several times that she was herself a tax preparer) asked me about my state returns. I repeated to her what I’d said on the phone: out-​of-​state, specifically New York State. She told me that she wasn’t sure that my preparer was certified for NY taxes despite the assurances to the contrary on the phone. So she went to check. While I waited, another preparer greeted a client and made sure not to keep her waiting. But I kept waiting. Finally, after staring at a wall for 30 minutes, the receptionist-​cum-​tax preparer returned and apologized (she was at least apologetic) for keeping me waiting and also informed me that my preparer (still hiding out somewhere, never to be seen) was in fact NOT certified to prepare returns for New York State.
And so I left, having wasted my afternoon.
I should have planned on spending more money elsewhere and setting up an appointment with a reputable professional, but instead I opted for frustration, the privilege of going home and writing this lame review, and finding a real tax preparer.
Thanks for nothing.

I have had my taxes done at H&R Block in Glendale the past 5 years. I love them. they always have nice Front Desk people, hot coffee available & great Tax Pros. i’ve had my taxes done by several different tax people there & they all are individually great in what they do. they have each given me a great perspective on taxes & the best way to file. they havent gotten myself, family & friends more money then any other tax office. If you want the biggest refund & a great tax office. Go here!!!

Worst place to do your taxes! Completely incompetent staff! I had to come 3 times just to sign a damn form where some old man named, Darwin, never kept his freaking appointments!!! Each time I came at my appointment time, he was always busy with someone and I had to wait for an average of 40 fucking minutes! Never again!

No frills here. My wife and I came here 3 years in a row to have our taxes done and each time the folks doing our taxes barely looked at us, did all the forms on what looked like a really easy program and charged us $ 250 for it. They claim they can for sure get you a great tax return, we payed 2 out of 3 times we went there and into the thousands. When we brought up their advertised claim (which they also have pictures all over the office of happy looking people boasting how much H&R got back for them) they said there wasn’t anything they could do. It’s a small office and we recognized all the people, no one remembered us, not even the guy we went to two years in a row. Poor, poor customer service. We won’t be going here ever again.