Icing by Claire’s

I got my ears pierced here, a few days ago. The girl was really friendly, and very nice. Explained everything to me nicely. Answered all my questions. She even told me to come back at a later time, so they could pierce both ears at the same time, because I was a bit apprehensive. Very nice

Sylvana, was very helpful and had great customer service.
I was having difficulty with my Visa card. On her system it kept saying I did have enough for my purchase and I didn’t understand why. Instead, of her embarrassing me she was able to accommodate to my budget. I left the store satisfied and grateful!
Thank you!

My issue is only with this Icing by the way because I like the one in Burbank. So I go into the store and am just looking around when I see a really cute glittery eye shadow palette. But when I go to pick it up and see all the colors it had, I noticed that somebody used two of the colors. And when I mean used I don’t mean just a couple of swipes gone used, I mean totally all of it gone used. When I go and tell the worker there she was very rude and told me that she would just offer a discounted price. No thank you, no oh this sometimes happens, no anything but that rude attitude and emotionless comment. I was completely taken aback! I mean I was letting her know that she was pretty much being robbed and she acted like she didn’t even care. Well at least I am satisfied with myself that I did the right thing and I would at least try to act like I cared about the store I worked for if I was that girl because I don’t think her boss would find it acceptable if he/​she was reading this review right now… :) BTW all this happened yesterday 2÷4÷14 at around 4:00pm at the Glendale Galleria.

I came here to pick-​up some jewelry to accessorize my outfits for a wedding in which I’d be a bridesmaid and for which I would be wearing 3 formal outfits over 2 days.
I browsed the entire store and put dozens of candidates in a little basket. Then I sat down on the floor in front of the only large mirror in the place, and «tried» each one on. After much comparison and consideration (I even had 2 of my outfits with me so I could hold stuff up next to them as I wished!), I walked to the counter with 4 pairs of earrings and 1 set of «gold» bracelets.
Why 4, you might ask? Well, there was a pair of earrings for each of the 3 outfits (one was a Sari, one a black dress w/​silver accents, and one was a multi-​colored maxi-​dress with brown/​cream/​black) and then 1 pair of «just for fun» goldish-​silverish hoops that I predicted would become my earring of choice for summer fun :) The others were either dangly or chandelier earrings, my fave. Mind you these are what most would consider «costume» jewelry, not high-​end stuff. I AM a teacher on summer break, after all!
Lucky for me there was a «buy one get one ½ off» promotion going… The tiny cashier rang me up and didn’t consider the order in which to ring stuff up, but in the end I only ended up losing 50 cents over that so I didn’t kick up a stink :)
Anyhow, she was rather gracious about ALL the earrings I left behind for her to have to restock, so I was happy for that.
Still, there was just this one employee for the whole store to tend to piercings and purchases. I was there for at most 45 minutes from about 1:45 pm and there was plenty of foot traffic and 2 piercing customers. She seemed a bit overextended.
I wouldn’t have wanted to be in a rush here as I’d probably be frustrated…
But my earrings rock and I get compliments on them all the time, despite having paid only 30 bucks for the 4 combined…
Here’s hoping none of them turn my ears green!
p. s. Don’t get the gold bracelets here… they smelled all metallic even after just one use! Wonder if I should’ve clear-​polished them with nail polish…