Jack in the Box

I ordered a plain chicken sandwich in drive thru and was told to pull forward. I get to the window and the young girl in the window says «uhhh, what do you mean by plain grilled chicken sandwich?»
I should have known right at that moment to just drive away. I should have continued on to my appointment, hungry and merely annoyed at the stupidity. Instead, I explained, with hand gestures. Grilled chicken, between two slices of bread. How can this be complicated?!
But it gets worse!
The poor girl had no idea how to ring this in. She called over another young lady, who also could not figure out such a strange request. Then a young man came over. Finally, after another 5 minutes, the manager came over and pressed some buttons. With triumph in her eyes, the first girl proudly told me a total of close to $ 8. Huh?
I added a drink, at the ridiculous price of around $ 2.50, Ok, got that. Where’s the rest coming from? OH! I was charged for a chicken club, even though I wasn’t getting bacon on it! YAY me!
Fine, I say. I pay, more annoyed at myself than how I was overcharged and it took FOUR people to figure out the register and I drive away.
But it gets WORSE!
I pull out my grilled chicken between to grease covered slices of what can only be their sourdough bread and the «chicken» is black. Not only is it an unnatural color for ANY cooked chicken, it’s small. Smaller than any fast food chicken I have ever seen. I risked a bite. I should have probably known just by the look — shoe leather! It could not have been any drier had it been the actual desert we live in!
At this point, I would say that it gets worse, but it stays about the same.
I didnt eat the shoe leather they overcharged me for and did not have an opportunity to return it or call the store until the next morning. When I called to speak to a manager, I was told there was none until 8 am. From personal experience in fast food, I don’t know when it is ever allowed to not have a person in charge on any shift. I called another nearby location. I wanted to know if my complaint would be even close to valid. To verify: There is ALWAYS supposed to be management at JITB, a club means with bacon, and hold times do exist on food they serve, as well as after 4pm, all grilled chicken is supposed to be cooked to order. The wonderful lady that I spoke with at the other location was full of useful information and even offered to buy me breakfast to make up for the location on 59^th ave. I declined. I think I am done with JITB for awhile. I haven’t had great experiences there lately. But this happened to be absolutely crazy bad and I needed to share.
I did do the survey that is on their receipts and I was contacted by their district manager. I gave credit to the lady on Thunderbird, and they were friendly on 59^th ave, but I was so done. They offered my money back and coupons to go back to any JITB in the valley. Like I said, I think after this, I am off JITB for awhile. At least I am getting my money back.

Monday 25^th May 1am
Guy that took my order was very polite and courteous
Order was quickly ready even though there were people ahead of me
I was skeptical because I visited before and had two very negative experiences from staff fighting amongst each other to a 15 min wait in drive thru
This time it was good

I love the loaded chicken nuggets!!! They are totally my fav

I went to check in here and it didn’t exist. So I tried looking through my reviews and the Unilocal data base, nothing. How I didn’t review this location where I go to often enough the manager and some of the staff recognize me I have no clue. Anyway, on to the review.
It’s a Jack in the Box. The place is kept clean. It has had a major and a couple of minor remodels in the 17 years I have been going here. I like it when they remodel because I make roughly a buck per location every time they do. It is my go to location because of the proximity to where I work. The neighborhood can be a bit rough at times. Whoever designed the drive through so cars using it block access to the parking lot from the side street was clearly busy eating a Jumbo Jack instead of designing. I don’t happen to be fond of drive thrus so I park and walk in and I can verify the accuracy of my order while still at the counter. Really have not had many orders messed up over the years. I think the manager has a lot to do with how well a fast food place is run and the one that has been here the last few years is doing a pretty good job.