Laguna At Arrowhead Ranch Apartments

This is a great place to live! Before management ownership change, staff was great! After management owner change– staff was awesome too! Maintenance requests get handled right away and they are very friendly. Love this place– been here two years + with no complaints! Apartment is large– community is quiet. This place rocks. :)

for a place built not long ago, it is sure falling apart. The rent is way to high for the size. since I have been here crime has went up, couples having more then a good time in the hot tub and even at nine in the morning! caught someone peeing on a bush by pool just yesterday … ya buddy there are windows everywhere. People throw garbage where ever as they walk by. I moved in because I wanted a place where I felt secure but the gates are broken, people who don’t live here pull big gates open and last week we had a creeper attempt to break in our neighbors place and try to do same to mine. had a set of neighbours that stayed three month, had to call police five times for dometic violence… college students move in and bring the friends, now there is no parking and I live here! let’s not mention people are parking in my spot. when I moved in I was told I can call towing well apt didn’t give approval. seems everyone with a dog does not know how to clean up behind their animals, one day someone had their dog off leash and the dog crapped on my door step. who does that? thank goodness I am in the process of buying a house because this is an issue, does no one see the tweaker outside dealing drugs? I can go on, nevertheless this place is not worth 985.00 a month. management is a waste of a paycheck where if called upon to fix something she waits weeks and no matter how many times you tell her she just states we never came in.

The only negative comment I have is that the management keeps changing.:/ I loved Kelly and she’s gone now, the previous manager barbi wasn’t even here six months and now there’s someone new. Granted, the new manager is awesome too, but it just catches me off guard when I go in the office and there’s always someone new, lol.
That being said, Laguna is still a good place to live. It’s pricey (I pay $ 800 for a one bedroom, and I know it’ll go up again when my lease is up) so I’m not 100% I’ll be resigning another lease when mine is up, but for now, I’m grateful to be here.
Also, I found out about the upgrade! I’m not doing it because I can barely afford rent but, the upgrade includes faux hardwood floors, new sink fixture, dark cabinets and new countertops. Its $ 150 extra per month. Which I think is crazy, I’d rather pay a flat fee than a monthly fee but I don’t make the rules. If I had the extra money I’d do it, but I’ll probably just wait to get a house to do upgrades. :)

I’ll admit, this place used to frustrate the bejesus out of me. Then they changed management. The new manager really cares and gets things done. I had some issues with my apartment. She got the repairs done right away. Thanks to Barbi for turning this place around. Please don’t leave us!!!

I have lived here in a one bedroom now for a year and a half. It will have been two years by the time my lease is up.
First, the good: the place is close to school and the apartments are fairly nice for the rent. The 9-​foot ceilings make your apartment seem much more open, and the faux wood linoleum is a nice touch. There are garden tubs in the bathroom, which I love because I am a bathtub snob. The lake fountain outside is nice (that is, when it is working, which lately is about 60% of the time), and provides a good background white noise for studying. You can pay your rent via credit/​debit card in the front office, which is very convenient. The girls who work in the office are sweet and always friendly. The complex is located conveniently next to the 101 loop, with easy on/​off. It is a 5 minute drive from MWU. It is also conveniently located near LA Fitness on 83^rd & Union Hills, as well as various grocery and shopping locations, and the Arrowhead Mall. The staff is and always has been pleasant. The no-​frills pool is decent. They are pet friendly, and have some of the cheapest pet rent in the area, for a mostly nice complex.
Now for the ugly. I so badly wanted to love this place, believe me. This «gated» community has not been gated for quite some time, because the gates have been broken down and open for MONTHS now. ****UPDATE*** The gate was finally fixed in early February. It is now closed 24 – 7 (previously when I first moved in it was open during business hours), but it still doesn’t keep the junkies out… but I digress. The «State-​of-​the-​Art» fitness center is rather laughable. It is a mishmash of random machines, a treadmill, a stretch thing (srsly?), and an incomplete set of weights. There are children abusing the fitness center anytime I’ve ventured in there.
The water to my building (and I can only assume everyone else’s building as well) is randomly shut off several times every month with no warning and no explanation. In fact, as I write this, it is about 5:45 pm on a Monday (office is closed, of course and maintenance does not answer their emergency line-​yes I tried calling them) and the water has been shut off again. Luckily, I buy my drinking water by the gallon. I feel bad for the poor souls who possibly drink the water from these faucets (ew). Oh man, what if someone was in the middle of a shower and the water was shut off?! Need to flush your toilet! Ha! Sucks for you!!!
The current set of maintenance peeps have, on multiple occasions, disposed of large appliances (water heaters, fridges, you name it) in the dumpster, which has caused the dumpster to overflow with trash since there is not enough room for actual trash bags Really– is it acceptable in AZ to dispose of appliances in dumpsters? Crazy. My AC broke down on a Saturday last summer, and the maintenance guy who answered the emergency line told me «Well, I live on the other side of town, sorry I can’t get to the complex until tomorrow.» To be fair, I don’t believe that particular maintenance guy is employed here anymore, but the appliance dumpers are.
When I first moved in, it seemed that the «quality» of the residents was higher. Mostly students and wonderful little geriatric residents who were quiet and peaceful. However, I am assuming the complex must have run a White Trash Special (move your whole family in! As well as your cousins! And your 3 huge dogs! And your baby-mama’s junkie son who skulks around the complex and hangs out by your door and hops over your ground patio because you apparently didn’t trust him enough to actually give him a key to the apartment, but it’s okay because he only stays there on occasion!).
Also, when I first moved in, many of the concrete steps were in disrepair. No joke, some of the rebar was showing through, but in their defense, they spray painted them a cautionary yellow. Finally, about 16 months later, they replaced… wait for it… SOME of them. There are still a few-​no, many steps that need to be replaced. One of the «repaired» steps isn’t flush with the landing, and creates a trip hazard for someone who might not notice. Yes, I reported this a month ago. Is it still there? Yes.
Well, anyways… I suppose if you think this is a review from some disgruntled resident, then well… by all means move here and experience the luxury of Laguna yourself. I for one, am leaving as soon as my lease is up.