Lexus of Glendale

We tried to purchase a 2013 RX350 but discovered that this is not a dealership worth the Lexus reputation. 1) They will not negotiate price one dime and are rude about it. As the sales manager stated «I haven’t negotiated a price since we instigated our no hassle price policy, and I won’t do so now.» 2) They low-​ball trade-​in offers. Their offer on our trade-​in was $ 1000 less than another Lexus dealer’s offer and a full $ 2000 less than the offer from CarMax. Pay more, Get less. Not my kind of business.

Helen Park is the BESTand beyond! If I could rate her and her service with more stars than 5 I totally would!!! Excellent service, knowledge & amazing personality! She’s helped me in the past with other needs. We went in on Saturday to get an idea for something reasonable for my mom… Ended up leaving with a brand new RX 2016. Thanks to lovely & charming Helen Park. Besides her bubbly personality, she’s professional, she knows her job & does it well and with so much passion. I would recommend her to all my friends and family and definitely going back for any future car needs! Helen Park ROCKS!!!

I have a commute every day Lexus I hardly use a 2015 Lexus. My service light was on so I decided to take my car here and drop it off while I get a hair cut, when I entered the service department they came opened my door asked what I was here and took me to Mario office. All I’m going to say is before I even went to get my car cut my car was already done. It was washed what ever was needed had to be done and sad to say I Owen a 335is and when I walk to Bmw I didn’t even get a service like this felt like I had to beg them to take my car in and have them do there job, and unlike other dealership they have a coffee machines that work. Overall my experience went great and no complains what so ever I’m pretty sure if they keep this up they will never have a bad review

Terrible experience. Dealt with John Avila and Ruben through Internet sales. I attempted to purchase a 2010 RX450h from an ad the dealership listed online through Autotrader and they also had listed on their website. I called, asked for the car’s availability and they told me it was available. I applied online through their website for financing. That was Wednesday Jan 20. Two days go by and I don’t hear from John. I call, leave a message and still don’t hear back. I call a one last time and John tells me that I didn’t apply because he can’t find my application. He tells me he will call back later. Hours go by and I hear nothing. I call again and he tells me a story how the dealership is under new management and they don’t have the password to access the applications. He calls me the next day and finally after days of me calling them, they offer me a 16% auto loan! Ridiculous. I email the dealership’s manager and the sales manager stating that John’s service was horrible, that I had to initiate every call and he never followed up on anything.
I thought the way car sales was suppose to work is that the sales person had to work at selling to customers, not the other way around where the customer did all the leg work to buy a car from the dealership. The worst part is the sales team is not accountable for their performance, management never emailed me back, called or any response. Dismal. I don’t recommend anyone go to this dealership.
They definitely don’t know how to deal with Internet sales and they don’t know the definition of service.

Lexus of Glendale is great I highly recommend them is you have a Lexus and need service or if you are shopping for a new car try them out first.

Starting 2016 in the best way possible~
Just went to Helen Park @ Lexus of Glendale and she got the most amazing deal on the RCF for me.
I had the best experience with her with my first car, so when I traded up, she was the first person I contacted.
Always reliable, helpful, and patient. Never pushes or corners when making a deal. She makes car buying less stressful! Thank you Helen for all your help.

I was not planning on a new Lexus but a few weeks ago I was in a car accident. Luckily I was not injured. Getting a new car was exciting but was also proving to be stressful with the other pushy salesmen at other dealerships.
Luckily I found Helen Park at Lexus of Glendale. She was professional and informative while giving me enough space to make a decision without pressure.
I couldn’t be happier with my beautiful 2014 Lexus. And I couldn’t be happier with the service Helen provided me. She turned a stressful, unfortunate situation into a positive one. Thank You Helen!

Our company has been getting the service at this location for past few years
and it has been excellent. Would continue to return for the service for the future.

A great place to get a car and have servicing done. Extremely clean and good service. The nice waiting area with all the accoutrements you can ask for (computers, outlets, coffee/​hot choc/​sodas, popcorn, pastries) helps the time go by when you need to wait for servicing.
A special thanks to Arbi Der Krikorian (asst Service Manager) for his excellent service every time I’ve had to get repairs. He provides great customer service. He explains the issue with the car andprovides explanation of what will be done (provides pics of the parts being fixed. He even followed up on my service on his day off. Thanks for all your help Arbi!

I love the service department. Great coffee, cappuccino mocca, fast internet. I just love waiting here for my car. Nice people working here though

My wife and I have been taking her Lexus here since 2006 when she first bought her car. Arbi has always been our service advisor and has always taken great care of us. The service and repairs are always done right the first time, and the turn around is always quick. Their loan vehicles are all less than 1 – 2 years old and are in great condition.
The waiting area has soda fountains, coffee and cappuccino machines, fresh pastry in the mornings, popcorn, and other snacks. There are also computers with Internet connection, cellphone charging stations and massaging recliners for you to relax and take care of your business while you wait.
On one occasion I noticed there was a Lexus LFA in the shop for repair and learned that Lexus has very few mechanics that are qualified to change even the oil on this $ 500k car.
I would definitely recommend this dealership to anyone driving Lexus cars, and Arbi is the MAN!

This place is usually really busy. Fortunately I was helped by Helen. She was very helpful and patient with me. It was a pleasure working with her as a sales rep, unfortunately they seem to have implemented a new dealership policy of no negotiation for used vehicles. Thus they were able to work with me with any questions i may have with the exception of the price.
The facility is well equipped for its customers though. They have self-​service espresso bars, wifi/​charging terminals, pop-​corn, refreshments for its guests. Although I didn’t buy a car here, I may consider returning here to get my car serviced.

I just felt like the people that I worked with weren’t very helpful. From the internet sales to the finance department. I ended up going to another Lexus Dealer that I found to be a lot more helpful and friendly.
Maybe my experience was unique, but I would just say, I felt a little neglected and at times dismissed. A customer shouldn’t have to chase down a car salesman nor should I have to send multiple emails/​phone calls to the finance dept. to get a very generic question answered.

We had a positive experience here being helped by Sam G. Everything went smoothly. They are very efficient here :) Highly recommended.

What a wonderful experience! Greg B. What a nice guy!!! I had my GS 350 10k service even though it was a little less 10k i put 9k miles within 4 months… Greg took care of me all the way!
I will be back! Thank you so much.

This dealership exceeds my expectations!!! I bought 2 vehicles from them and I must say they are very very friendly! I just bought a LX570 from our sales person Christine and it was the bomb transaction ever! Christine was not pushy like other sales people that I know! She’s so lay back… sweet… And so freaken friendly!!!
The sales manager David Kong is awesome !!! He will work with you to try to get you in the vehicle that you want! He keeps it real! He doesn’t beat around the bush., he’ll tell you the facts and what he can or can not do!
Anyhow I bring my cars in to get serviced here and the service dept are wonderful! So friendly and helpful!!! KUDOS to all of the employees/​staff here!!!

Usually I am either happy or satisfied with the service provided at Lexus of Glendale. I’ve been taking my car here for service since I bought my car (less than 2 yrs ago). Based on my recent experience though, my feelings have changed. I am EXTREMELY UNHAPPY with the service department at Lexus of Glendale. I took my car in for recommended maintenance. When I scheduled my appointment I requested a loaner vehicle which I received when I dropped my car off. 20 minutes after leaving the dealership I received a call from my service consultant Jesus Lopez telling me my car would be ready in 30 minutes and asked me if I could return the loaner as soon as possible because they’re short on cars. Excuse me? My schedule does not and should not revolve around the availability of their loaner vehicles. Not my problem. This stressed me out because my scheduled was packed and I had to figure out when I would be able to go back to the dealership to pick up my car to avoid being charged. Unnecessary stress. FIRST STRIKE.
Also, my car would be ready in 30 MINUTES?!? Really? So you’re telling me that I paid $ 90 for 30 MINUTES of work which turned out to be a bunch of inspections! That’s a cause for alarm. SECOND STRIKE.
I picked up my car later that evening. An hour later, my maintenance light turned on. (Note: prior to dropping my car off for service, my maintenance light was NOT on.) How strange is it that my maintenance light turns on AN HOUR AFTER I leave the dealership? It’s pretty suspicious if you ask me… THIRD STRIKE.
That’s THREE STRIKES in one visit. They’re out. I basically wasted my time, my energy, and my money for WORTHLESS work! To top it off, I sent a picture to my service consultant with my maintenance light on and he still has not responded.
Poor customer service. Poor quality of work.

Lexus Glendale
Having spent most of the day researching online, going to other dealerships; we decided stop by this location and take a look around.
Although it was nearly closing time, 8pm– the front attendant was very nice and welcoming. She referred us to Ara Terzian and within an hour we were on our way.
The entire process was very seamless and professional and not the typical pain one associates with «car buying.» In fact, it was almost pleasant.
He convinced us to go with the F Sport package on the GS350, and I don’t regret it one bit.
Also, their finance consultant who completed the sale, Conrad Sarreal, was very efficient, thorough, and was a pleasure to work with. We received 0% financing; as a Lexus with their reputation for reliability, this should prove to be a good investment.
All in all, although this is my first Lexus, (BMWs and AUDIs in the past) their level of customer service, knowledge and professionalism, at the very least should warrant a stop to consider in your car buying plan.
Thank you again Ara and Conrad, will definitely refer my friends and family to your store.

We had an excellent buying experience thanks to Ken Acosta and Conrad Sarreal. We dropped in late Saturday after a full day of car shopping on Brand Ave. Ken greeted us with a warm smile and friendly laid back attitude. He showed us a couple of pre-​owned IS250’s all the while making good conversation. He was a very attentive listener as we would soon appreciate.
We needed some time to digest before making a decision so we went home to sleep on it. When we returned to meet him on Sunday, he had the pre-​owned black/​red interior IS250 ready for us. My wife still was not sure about the condition and we had expressed some concern about buying another black car the night before. Ken was prepared, and he had a beautiful new atomic silver/​red interior car ready to show us. He took all of the cues and discussion we had throughout and found us the perfect car before we even walked in the second day. This made our decision so easy!
When it came time for financing, Conrad was very friendly and thorough in his presentation. He offered us some great products and finalized the paperwork on our new car.
We thought we would be BMW people forever, but after seeing the new Lexus IS250 and dealing with the friendly staff at Lexus of Glendale we were happy to change.
Thanks again to Ken and Conrad for a great car buying experience.

I’ve had a Lexus for the last five years, one of which I spent doing temp work related to the Toyota unintended acceleration fiasco. Do you all remember that massive set of lawsuits? I guess it must’ve put Toyota on high alert to avoid future problems and liabilities, because I’ve gotten several recall notices on my car in the mail.
I guess I left that temp gig with a sanguine outlook on Toyota, because I don’t think I actually read a single one of these notices. Instead, I let them pile up and figured I’d take care of them all together. I finally decided to make an appointment at Lexus of Glendale when my key battery died and my car got firebombed by bird shit, though I waited a month or two after each of those events, too. My husband kept telling me to take the car in, saying how easy it would be, how bird shit really fucked up the paint.
Turns out it was pretty easy. This dealership has a website where you can make appointments without even talking to a real human, on very short notice. I checked boxes for recalls, key battery replacement, free car wash, and free rental car, and got a follow-​up email asking for my VIN number because I didn’t even know what recalls I had on the car (I think I kept all the notices, but couldn’t be sure).
I showed up at the appointed time and a guy named Fred handled me with easy patience, even when I forgot my insurance card and had to call the agency from his office, getting them to fax over my policy so I could drive a rental off the lot. He was very helpful.
There was a short wait for my paperwork, and I spent it in the dealership lobby, sitting in a massage chair that boasted «immersion seating.» It was only a 3-​star massage chair, but most of them are.
A woman set me up with my rental car, going over it for dings with me and laying out the terms. She was very friendly, giving me special handwritten approval for going over 100 miles that day (something you’re not supposed to do) as I had to be in Orange County that night. The rental car was a really nice service – it made this whole thing relatively painless.
The recalls took a little longer than originally estimated, requiring an overnight stay for my car. The mechanics also noted that my battery was almost dead and my brake pads were worn extremely thin – both things that made sense to me, as I had taken care of neither before. Apparently you’re not supposed to just nod and say yes to repairs from dealerships, but my husband (I’m a modern, independent woman, but it happens that my husband is much more knowledgeable about cars) says the rates were normal, as things go. And honestly, whatever mark-​up was probably worth it for the convenience. I wouldn’t have taken my car in again unless I absolutely had to. The car stayed an extra night in the shop, and when I got it back, it was all fixed up and clean to boot.
Long story short, I’m a lazy brat and chores like car repair strike me as icky and daunting. Given that, I had a good experience with Lexus of Glendale – the whole thing was as stress-​free as could be expected.