Pat’s Precision Auto Care

Do yourself a favor and listen to the bad reviews. I didn’t and I learned the hard way. I took my car in for starting problems. Sometimes it would start no problem, and other times it needed to be jumped to start, but it started every time and once it started it had no problems. Something seemed to be draining the battery so I took it to Pat’s because of all the good reviews and ignored the bad. I drove my car there (It started fine) and left it; end of the day I still have not heard from Pat’s so I call and I’m told they have it hooked up to the machine and are testing it, to give them a couple of hours and they will call me back. Couple hours later, still have not heard from them but I give it another hour or so before I call when I call I am told it has something to do with the ignition and they are trying to narrow it down so if they do not call me by 6pm they will call me by 9am the next day. 9am came and went and still no call from Pat’s, so before I call I drive by and see my car sitting in front of the work area all closed up not being worked on so I call to find out an update. The person says they have it narrowed to 2 modules and a bunch of mumbo jumbo that he knew I wouldn’t understand, but now I know he had no idea what he was talking about. At the end of our conversation he said it needed to be taken to the dealer and he wasn’t charging me for diagnosis (He never gave me one anyway) to give him an hour or two to put it all back together? Im thinking I just drove by and my car wasn’t even being worked on so by this time I was so confused and had no faith in them. After telling my husband what was going on, he said I hope they didn’t make our car worse because I’ve lost all trust in them. I show up to pick up my car a couple hours later and then and only then do they inform me that my car isn’t starting at all now and hasn’t been since the day prior. Then Jeff looks me in my eyes and tells me whatever the problem is probaby just finally took full effect. What? When I dropped my car off it was at least starting with a jump and now after they look at it it won’t even crank? I had talked to Justin at least 3 times and my husband talked to him once since dropping it off and no one ever mentioned that our car wasn’t starting at all anymore, this was the first we had heard this. To top it all off they have no diagnosis for me, he tells me that they won’t charge me after all and since it isn’t starting we have to have it towed. We are so angry at this point and know our car should not be in worse condition then when we dropped it off, at the very least it should be in the same working condition as it was when we dropped it off. Now we know why no one ever called us to offer any updates or when they promised to call, because they were probably hoping they could fix their mistake without us ever knowing what happened. When we first dropped it off, Justin made sure we knew that if we didn’t have the work done there or right away that we would be responsible for a $ 90 diagnosis fee and now they were waiving it? We regret taking it to Pat’s because now we are out of a car for 2 weeks till we can get it to someone who knows what they are doing. Having just moved here and with no family or friends here, I am supposed to walk in 40 degree weather to take my son to school with a 4 year old, a 3 year old, and a 1 year old so that my husband can drive our second car to work and make it there by 530am? Pat’s didn’t even offer an apology for what they did to our car and has no conscience or empathy for the families they are affecting by not admitting that they don’t know how to fix certain issues, admitting their mistakes, or offering some sort of reparation for their wrong doing. These are not the type of people you want to do business with. Please don’t make the same mistake we did. Be very weary if you decide to leave your car there cuz you might find yourself in the same situation as us and Pat’s will do nothing but place the blame elsewhere.

I’d highly recommend Pat’s. Trustworthy service at a fair price (much lower than quoted elsewhere) without any up selling.

These guys tried to rip me off. I got a really high quote from them, they proceeded to explain all the work needed. So I took it for a second opinion, where I got a quote 800 dollars less than Pat’s. I don’t know what goes on over there, but that is too big of a difference to ignore. I don’t trust these guys.

i moved to az about a year and a half ago, pats is real close to my house so i gave em a chance, i started small and ive been real impressed with them, i even have them work on my wifes vintage corvette, great place and great group of guys.

The most recent experience I had at Pat’s Precision leaves me with the feeling that I would never want to go back and that they have no interest in really following through with their work and customer care.
So I originally got my brakes done at Pat’s Precision about 4,000 miles ago and I’ve been experiencing a weird grinding noise coming out of my front driver’s any time I brake that has continually been getting worse. It never happens unless I brake, so that kind of eliminates wheel bearing and definitely points to the brakes. Although to me it likely isn’t too big of a deal, maybe rust or debris left on the rotor when changing or some sort of other thing, I do at least want to be treated with respect when I contact the location that did my brakes to inquire about havig them looked at. Here is how it went when I called to ask about having my brakes checked out.
Me — «Hi I’m calling because I’m having a weird noise coming from one of my wheels that seems to be brake related, I’m wondering if my brakes are still under warranty.»
Jason — «What’s your name?» (I tell him)
Jason — «You just got these done 4,000 miles ago. Never have I seen a problem with the brakes after that amount of time or from our work!»
Literally didn’t even give me a chance to explain the issue or what’s happening — just told me instantly it’s impossible it could be the brakes.
Me — «Uhh, could you give me an opportunity to explain what’s going on before telling me what the problem ISN’T please?»
Jason — «ok»
Me — «Every time I apply pressure on the brakes I’m getting a grinding sound that is getting worse. It never happens unless I am braking.»
Jason — «wheel bearing!»
Me — «Wheel bearing? Even though it ONLY happens when I brake?»
Jason — «Guess we could look at it.»
The entire time he is throwing this super rude attitude at me so I tell him that because of the way he’s talking to me and dealing with me I’m not going to bother going back there and I’m going to leave negative reviews on any site I can see. He says «Ok!». Click.
So then 15 minutes later I get a call from the owner asking about what happened. He listens but keeps feeding me this «Jason never does this sort of thing, customers are usually always super happy with him.» Um, EXCUSE ME, I don’t care what he does in any other situation, this is how he dealt with me and it was horrible customer service! The owner continues to say they want to make the situation right and after listening to my description agrees that there is probably something going on with the brakes. I give 2 stars on this review instead of 1 only because of him calling me back and trying to fix the situation. However, his consistent defending of Jason and trying to tell me how he just doesn’t do stuff like that didn’t sit very well with me — in a way I felt like I was being told I’m lying or it didn’t happen like I described.
Overall, based on this experience I could never recommend this location. They seemed pleasent enough taking my money for the service originally but boy was it different calling back to get an issue fixed that was potentially due to their work. Be careful about going here.

They were really friendly, knowledgeable and reasonable with prices. However, last time I stopped in, they tried to sell me a timing belt, saying it was «ready to break». I declined and looked for myself and the belt is fine (just had it replaced about a year ago).

I hate to pan a small business, but these guys have changed in the time I’ve been going there, and not for the better. What used to be a decent, honest shop has turned into yet another up-​sell-​o-​rama, lying, thieving pack of lowlife wrenchers who’ve handed in their credibility and reputation in exchange for higher profits.
Case in point, have you looked around their bays lately? Never before have I seen so many brand new Snap On boxes, side-​lockers and everything in between. For a small place like this, that never had so much tool storage ‘bling’ going on before, I am left to wonder how they could suddenly have the extra bread to support five-​figures worth of bright yellow tool boxes. The answer? They sold out!
I have paid for services that I later find out were never rendered. What’s more, they’re big time into the up-​sell business, which they used to always be against, and which was something I used to greatly respect them for.
Last oil change, brakes had 30k miles of life left on them according to the tech. Next oil change, with a different tech? «Totally shot, front and back,» and I purportedly need almost a grand for new brakes all around. How exactly does that happen? For that matter, how does one determine the brakes are bad front and rear when I watched you the whole time and you never once removed the wheels to take a peek at the rotors and pads? Unless your tech has x-​ray vision, he’s just plain making things up.
I’ve just about had it with dishonest mechanics and it really sucks that this place has gone down the tubes in order to make a quick buck. I see a direct correlation between all the sudden up-​selling of unnecessary work and the coincidentally timed, massive increase in over-​the-​top tool box bling in their bays. I guess dishonesty pays better than integrity, huh? Way to flaunt the spoils of your unethical practices.
Never going back and completely rescinding my recommendation. It’s one thing to up-​sell crap that I don’t need, but to charge me for services you didn’t even perform? These people should be ashamed of themselves for destroying the reputation of a once above the great, family-​run business.

This place is great! I had my car looked at by Midas because my car was shaking. They told me it was because my shocks and struts were bad. I was told by a friend that this would mostly likely not be the reason. I took my car here for a second opinion. They told me there was nothing wrong with my shocks or struts I just needed some tires. They were honest and helpful. What more can you ask for! I will take my car here form this point on.

I have been using Pat’s for over a year now, and they are wonderful! Their work is thorough, reliable and very reasonably priced. I really love the fact that they are so honest. They never up sell me on unnecessary work, yet give it to me straight about the work my car might need.
I felt compelled to take a minute to write this review because I do so highly recommend these guys. They have 5 stars for a reason!

These guys are awesome! I’ve gone to this place for multiple automotive problems. I’ve had my transmission system flushed and refilled, serpentine belt replaced, wiring harnesses repaired, quite a few oil changes, and a tune up.
I have checked prices for each of these services and every time I end up saving money by going to Pat’s. In fact, my tune up was roughly $ 47 cheaper than the next place up the price list (a place off of Glendale & a hundred and somethingth avenue [boondocks]).
They’re quick and thorough, and when I brought my car in for the transmission flush they told me they would check to make sure it needed it before they performed the flush. I already knew it needed it as Big O Tires told me so about a week prior, but I appreciated their interest to ensure that it indeed needed to be flushed. I’ve had mechanics in the past tell me things just to get me back in the shop, but Pat’s has been an honest establishment in my opinion.
I moved not long ago a bit out of quick distance from their location, but I will have the car towed there if I have to. I will go out of my way to have Pat’s Precision’s team work on my car.