Pier 1 Imports

I don’t understand how this place actually works, but I’m giving it five stars because my wife loves it and uses it to get lots of bomb stuff for our house. Most of the stuff looks like crap or junk to me, but when my wife brings it home, it looks boooooooooooomb. I don’t even bother going anymore since my opinion is absolutely worthless. But that’s okay, because I do other useful stuff like sit on the couch and play video games.

I have read the bad reviews from previous management but our experienced with them these fast few weeks were fantastic. All the staff are friendly and very helpful especially Chelsea and Bobby. Keep up the good work guys. Sincerely– Boyet and Michelle

Outstanding customer service from Assistant Manager!

I don’t often feel moved to review, but LOVE to give a shout for businesses that really knock my socks off! Well done, Pier 1! I saw a charming bistro set in the window while I was picking up Honey Baked Ham for Easter next door … AND they were having a sale. I popped in for a quick look and was there for over an hour. One Echo Beach sectional, 20 cushions & pillows, 3 accent tables and a bunch of lanterns later, I’ve done an entire backyard makeover! Everything was on sale and Bobby (who has the patience of a saint — did I mention I was in there over an hour!) told me about the great Platinum Rewards program — totally thrilled he did because I now have a $ 200 gift certificate to spend on more backyard goodies! Yay, Pier1!
… and if you guys keep putting cute displays in the window, be prepared; I’ll be back! :)

This is the worst pier one ever! They’re employees completely lack customer service. I called in 10 min after I had called a previous store looking for a mirror I wanted to purchase today and an employee by the name of Victoria answered. She immediately responded to me asking for an item number when I asked about a certain product, well I hadn’t looked it up because the previous employee at another location told me it was fine she could find it from the description, and did so very quickly I might add. When I responded to Victoria with the fact that it was odd she couldn’t do that, but another store could she responded to me, «whats the description?» I gave her the same exact description and again with a bad attitude responded «we have a lot of mosaic mirrors». Victoria was rude, not willing to do her job and I may as well just go out an say it, just plain lazy. A suggestion to pier 1 if you want to make sales and care about your regions numbers, I highly recommend hiring people who actually want to work, and deserve a pay check. As well as hiring people who are willing to do they’re jobs at task when they are at work!

They have a nice selection of scents and kitchen ware. The plates and glasses sets are unique. The decorations are always set in a way it creates an enjoyable ambience. I like the soaps selections and sometimes I find unique bar soaps. I have found good jewelries there. I enjoy their end of season sales.

I like Pier 1 but not this location. Radio music is so loud and annoying. Employees talk so loud they bother my thinking of decoration plan. They make noise organizing shelves. They are supposed to be there to help customers not to destruct us.
The way they display is bad bad bad… I LOVE the one in La Crescenta. Their display is gorgeous and stuff is a lot nicer too. Here, it’s hard to even tell who’s shopping and who’s working. They don’t even say hello.

I like coming to Pier 1 for their decorative pillows. They also have some good decorative items that are well-​priced. Customer service is good too. I like this location because it’s never busy so I have a lot of time to browse through the store without a crowd. I would come here for future visits.

Christopher and Jenna in the Glendale store are awesome. I wasn’t happy with customer service I received online, so I purchased furniture from the Glendale store. I combined a table from one set with chairs from two other sets, and Christopher was very helpful with my initial purchase, and brought the different chairs I wanted next to the table I wanted so I could see how everything looked before I purchased it. Unfortunately not everything was delivered together, but when I talked to Christopher and Jenna at the Glendale store, they were very helpful in setting up the second delivery for me. 4 stars for the Glendale store; 0 stars for Pier 1 online customer service.

I wish I could give this place zero stars. I don’t usually put people on the spot but my experience was so bad that I must, I had an item that I wanted to return that I had purchased only a few days prior. Christopher and Elizabeth refused to accept the items and honor the contract written on the receipt. They claimed that they have a policy and i showed them the receipt and asked «please read your return policy its written right here «they started getting angry and said the most disgusting thing to me ever because of my ethnicity. «your people bring items return items and buy it again when its on sale «I was so offended That I could not stand in that store for another second I immediately left. I will be visiting my attorney after the holidays they didn’t honor the contract on the receipt and said very disrespectful statements towards me. I will never step foot inside this store again.

I don’t seem to go to Pier 1 as often as I’d like, but when I do go, I enjoy browsing the store. This is my favorite location for convenience and ambience. The staff are friendly and ready to assist. They have a variety of different items, from kitchen ware to furniture. Some items are unique, like these great Murano glass rings that are inexpensive and beautiful. And they have some great sales from time to time.
parking — free lot shared with other businesses such as Vons and Rite Aid, so it’s easy to multi-​task :)

Beautiful store, lots of merchandise. Not so great staff. lately.
My mother and I went to look for a side table and found one. It is a floor sample so we asked the sales associate to see if he can locate a new one in the back so we can take it home that day if possible. He replied he’ll check and if it’s not in the back, we can order it and the store will call us when it arrives. I said, great, let’s find out if you have one in the back! So this dude started to go to the back… except he started to pace back and forth and wandered off. and then he was back from somewhere… but he didn’t come to us. I kept waiting for him to come to us, but he disappeared again and then we saw him back, pacing back and forth in front of us but not coming to us with an answer.
By now, me and my mom were very confused. so I waved him down, he looked startled to see us there. we have not moved since 10 minutes ago. I asked him if he was going to check… he said oh yes! and off he went again. finally he came out, and I stood up real fast to get his attention. He said no, there isn’t one in the back. I said, then we will order one. He looked again as if he was ready to take off so I said, we like to make the purchase… NOW. omg. dizzy. I literally made him head towards the the cashier registry so he can ring it up for us. Charging us was something he could do. and he told us someone will call us when it’s in. great, can’t wait.
The purchase date was ⁶⁄₂₂ and I finally called them on ⁷⁄₇ to check the status of the order because nobody called. The girl picked up the call sighed when I said I am calling to check on the status. SIGHED. but she checked and informed me the table is in and i can pick it up. I will go in tonight. and I pray the table is 1) the correct one we ordered and 2) not damaged, because if either happened, this review will suffer even more.
I have been coming to this store for years, admiring their beautiful store and the style of the merchandise… I hope my experience is that of a summer temp situation… because it’s a pretty outrageous and frustrating…

Wow. Pier one is one of my favorite stores but the experience I had today was otherwise to say the least.
My father purchased a vanity set for me for Christmas which is absolutely beautiful but unfortunately when I went to clean the mirror part with WINDEX there were marks left of little circles that would not go away. Seems like they were in the actual glass.
I called pier one to see what the situation was and they assured me I could just take it in and it would get replaced. The nice lady on the phone told me she would notify this store manager about the situation so I was expecting no trouble when I went in today.
That was not the case. The sales associate Christopher made rude comments about how he’s never seen this before telling me «he wasn’t accusing me» but that he worked with glass on theater sets and never saw this. He continued to look at the mirror, go to the computer, go to the back until finally after waiting 20 minutes I asked him what was going on and he told me he was looking to see if they had one in stock. Of course the two they had were «sold» and my only option was the floor display. Now, I just got this brand new mirror. Pretty common sense that I wouldn’t be happy with the display after the mirror I already have is defected. Them spoke to assistant manager Jose who was kind of nice but not helpful in the least.
End conclusion is they ordered me a new mirror that will be arriving to store. Called pier one customer relations to make a note of this and she said she had called and whoever she spoke to obviously didn’t make a note about it. Just wasted one hour of my busy time for incompetence and very very unsatisfactory customer service. Not to mention I noticed the customers had to wait over 10 minutes just to be helped to check out when they were sales associates in the back and on the sales floor.
Note to self– after I receive a mirror that is hopefully not defaulted I won’t be returning to this store.

Staff not so helpful, but I am glad there’s one in Glendale.

My favorite store!

A nice little Pier One in the heart of Glendale. The staff has always been very friendly, they help me to my car, find me products and give me better pricing if I find a flaw on something and look up products if I need them too. I generally like the layout of the store — but they do really pack it in.

This is like any other Pier 1 Imports. But the only difference to me is that, compared to other Pier 1, this is seems a bit cleaner. Easier to find thing and move around. I don’t have to worry about when walking around, I’ll end up bumping into glass.
The staff here is very friendly and always open to help.