Platinum Plus Services

Do you have any computer problems as it relates to Apple computers? I highly suggest you bring it to Vahan at Platinum Plus Services. Located on the corner of S. Brand Ave and San Fernando Road in Glendale, next to a pawn shop, this small clean shop can take care of all your Apple needs.
The first thing you’ll notice when you walk in is the multiple Apple parts and technical equipment he has at his disposable to perform a detailed thorough assessment of the issue. Everything from external monitors, power supply, external hard drives, digital magnifying lenses, and air compressor is organized and ready to go. He can easily hook up any Apple computer and quickly rule out what the potential problems are.
I brought in a MacBook Pro that I had self diagnosed a failed logic board. Vahan tested to make sure the LCD Monitor was working, Hard Drive was working, and RAM memory were not culprits in my non-​bootable beloved MacBook. One of the best parts about Vahan’s operation was the multiple spare parts ranging in A+ quality to C– Quality in his inventory in order to provide a fair price, negotiable to any laptop owner, depending on how cheap you want to get your computer running again.
What I was most impressed was Vahan’s knowledge. He knows that a 2009 Logic Board was replaceable with a 2010 Logic Board, all 2011 Logic Boards are under Apple Warranty, and the documented RAM capabilities of each board. It’s the inherent knowledge he provides that gives a customer confidence that their computer is in safe hands.
His GF works at the shop with him as well, Mon, Wed, and Friday, and my impression of her was that he trained her really well. She’s quite knowledgeable as well, and seems to be the type of person to notice the small details. I had witness her cleaning several computer components, using compressed air, rubbing alcohol, and a digital magnifying glass. Browsing through their website, you can see customers that have brought in disgusting computers filled with dirt, puke, and other gross bodily fluids. I would bet that she did a majority of the cleanings in there as well. Vahan, you are a lucky man to have her.
In terms of speed, I left the computer with him overnight, and he had performed a LogicBoard replacement, and a 1080p video stress test to make sure each component was working well. He explained all his procedures, provides printed documentation, all while making sure it was not very technical, and that anybody can go in there without being confused. He is also very quick to respond to emails, and nice to chat with on the phone. Don’t be afraid to email/​call him up with questions.
Thank you Vahan, I appreciate you taking care of my beloved laptop, I shall be recommending everyone that I work for/​with to stop by your place.

I have a renewed sense of faith in
Customer service now, thanks to Vahar and the team
At Platinum Plus! Not only was Vahar friendly and gracious… he was very honest and thorough in explaining and addressing my computer needs. He repaired my MacBook Pro and it’s working better than it was when I first bought it! It was by far the best customer service experience I’ve had in Los Angeles in over a decade! If you have any computer problems, don’t hesitate to go here! Thanks Vahar, Sincerely, Joe

This place is awesome! Efficient, honest, friendly, affordable and most importantly– gets results! I had a really tricky External HD crash and they managed to get all the data back at a fraction of the cost of other places. He also kept me posted every step of the way which gave great piece of mind.
I also wanted to know options for my existing computer and was given valuable advice and Vahan ran checks etc at no extra cost. I never felt any pressure to buy or upgrade anything but know he was giving an honest opinion of what would be best for me. Would highly recommend and I will definitely be back for any technological needs!

I had the much dreaded hard drive crash including physical damage (Seagate). I can fix a lot but this was beyond me and it was beyond the abilities of my usual computer repair place also in Glendale. Places were recommended but all were incredibly expensive and several that I contacted were overly mysterious as to what there charges would be. I ran across Platinum Plus with a google search and Unilocal reviews. Add my name and review to the other five-​star reviews. It was different. It took a little while. Once Vahan examined the drive and tried accessing it, all appeared futile. He offered it back but I knew I would get nowhere with anyone else and potentially spend thousands of dollars. Vahan offered another alternative; if i was willing to leave the drive he would consult others to see if there were alternatives. There were. Platinum Plus had some consultations, did some additional training on new equipment (that was purchased for my repair recovery) and after about a month managed to recover almost all of the drive! During the process Vahan updated me regularly, gave me hope and filled my replacement drive with years of photos that I thought were gone forever. Awesome place, professional, courteous, informative and gets results!

These guys are great — super friendly, knowledgeable, and offered the choice of lower-​cost re-​furbished parts or brand-​new replacement parts.
The power cord to my old Mac (2011) had disintegrated at the contact-​joint point. This was power cord replacement number two. My first replacement was covered under warranty at the Apple Store, but was an ordeal (parking at the Americana at Brand, schlepping my equipment through the crowds to the Apple Store, waiting for my appointment, and finally getting time with the tech, err Genius). This time, I was looking for an easier way. I had seen Platinum Plus while driving by and decided to give them a try. It could not have gone better. Easy parking on Brand with 30 minutes free, about 10 paces from their doorstep. I walked in and waited a few minutes while Vehan wrapped up with another customer (they do take appointments if you’d like). Vehan took one look at my old cord, and knew exactly which one to get for a replacement. He offered me a used cord ($ 35) or a new cord ($ 70). I went with the used one, plus it came with a 90 day warranty. The shop is extremely clean and organized, and they offer all sorts of Mac services at reasonable prices. Highly recommend. :)

Amazing amazing amazing. They quoted me a very fair price for a simple fix, while everyone else I called was charging at least fifty dollars more. The diagnostic is free here!
They were fast, kind, and smart. They had my part in stock (other places didn’t) and I was in and out in thirty minutes with a working computer.
In addition to replacing my broken part, they cleaned up ALL of my cable connections with air, and wiped down my keys and screen which is simply nice.
The shop is very clean inside and the people are VERY nice and smart and calm.
The new part is waranteed, which it wouldn’t have been if I’d installed it myself. (I was going to install it myself, but taking my computer here felt like I was taking it to the doctor/​spa. I’m happy for my computer!)
They also have some well-​priced computers for sale, used and refurbished, which is good to know! Go here if you want a used computer you can trust, don’t try your luck with ebay.

Vahan is amazing. He fixed my mac in 1 day and the price was great

Vahan is great at diagnosing a computer’s problem, explaining to the customer what he must do, and fixing it in a quick and efficient manner. He says he specializes in Apple, but he’s actually quite knowledgeable in PCs as well. I brought in my HP laptop at 6pm to get the monitor fixed, and he had it ready for me to pick up before noon the next day. Vahan realizes that it’s tough for someone to be without their computer, so he makes it a priority to get the job done in a timely manner.
His prices, whether for services or sales, are extremely competitive. In fact, I bet you’ll have trouble finding a better deal. The value of his services are certainly unbeatable. Stop in and talk to Vahan if you are in need of a computer, have a virus, need your data recovered, or need a repair.

I recently had an unfortunate incident that left my MacBook with liquid damage and rendered it inoperable. Randomly enough I saw an advertisement for Platinum Plus Services and decided to give them a shot. As usual with all computer repair I was naturally apprehensive of entrusting my machine to someone I had not spoken to, much less had met in person. When I gave the folks at Platinum Plus Services a call they we’re friendly and were able to give me straight answers without leaving me feeling like I was getting the run around in any way. I visited the shop towards the end of the week and spoke with Vahan. He was able to show me what was going on with my machine and we went over our available options. I loved the fact that it was finished same day before the time he quoted me and I purchased an additional upgrade on top of that due to the excellent customer service. My machine came back better than ever and I can’t thank the staff enough. I will definitely be back for future repairs should I need them and recommend them to my peers. Cheers guys!

I have found my Mac doctor and he has the best bedside manner!!! Vahar was extremely hospitable and definitely exceeded my expectations. I highly recommend Platinum to anyone that has a Mac and wants to receive great service. You will not be disappointed.
The space is very clean and organized. His attention to detail and knowledge of the product is very essential to the success of his business. You are in good hands when working with Vahar and his staff go above and beyond the normal customer service levels.

As I mentioned to Vahan, I really appreciate anyone who cares about what they do, with pride in doing it well. And that sums up the great service at Platinum. My guess is that Vahan and Elen are terrific with everything they do there, but I can say from my experience with our MacBook repair that yours could not be in better hands. As a designer, illustrator and musician, I’ve been very much devoted to Apple since my Mac II replaced my Atari ST in 1987 (Atari supported color before the Mac) — but Platinum’s service was far superior to Apple’s in this case. Thanks!

This place is amazing. I have a MacBook Pro that was recovered from a theft. I thought the hard drive was removed and I was going to purchase a new one here. The owner offered to install it free of charge.
When he opened the computer he found that the hard drive was in fact still inside the computer. He went ahead and returned the computer back to factory standards and when I asked him to let me pay for his work he declined saying it was his pleasure. I was so thankful. He saved me $ 250!
Please come and check it out, they are great people!

These guys are remarkable – I’ve been to a lot of computer repair places in my time, and this was absolutely the best experience I’ve ever had. The prices are great, and the service was absolutely outstanding. The fixed my busted MacBook Pro keyboard AND superdrive in less than two hours, on a Sunday, for about ¹⁄₃ of what it would have cost at the Apple Store. While I was waiting at the Starbucks down the street, I managed to drop my iPhone and smash the screen, and the folks at Platinum Plus even found me someone who could fix that problem quickly and at a reasonable price.
You can see by my number of reviews that I was specifically motivated to create a Unilocal account to leave feedback for this business – that says something.

My boy took his MacBook there to be upgraded, and after hearing his rave reviews, I decided to take mine in. I received amazing service at an amazing price, expertly handled, and my computer is running great at the moment. Would definitely recommend taking your old MacBook there before buying another one! Thanks to everyone at Platinum Plus and I’ll definitely be going there to get my screen fixed in the next few weeks!

So lucky to have found this place. Took my MacBook to Apple after it shut off unexpectedly. They told me I’d need to replace my hard drive and logic board because there had been some water damage. They quoted my almost $ 900.
Took it here and they were able to clean my hard drive and back up all of my data for $ 200. Now, I essentially have a brand new computer, new OS, everything.
So helpful and efficient. They always kept in touch via text or email about what they were doing. They had my computer back to me within a day and a half.
Can not recommend this place enough!

Vahan was so great. He calmed me down about my external hard drive. I was freaking out that I lost everything, yet he didn’t seem to fret. He recovered everything. He is kind and patient and brilliant with technology.
Thank you friend!

As soon as I walked in, I was greeted and treated professionally by Elen. Place looks very nice and very clean. Vahan took his time to explain how much it’ll cost to get my laptop fixed. Although they were about to close on a Friday evening, Vahan fixed my laptop’s LCD screen. Their price is great and they even gave me a 10% discount. I am very happy that I came to Platinum Plus Mac and PC repair. I will definitely go back here again and will recommend them to all my friends and family’s Mac and PC needs. For all of you, don’t go anywhere else, trust me on this, go to Platinum Plus Mac and PC repair and you will be taken care of all your computer repair needs. Then it’ll be your turn to write how wonderful experience you had with their services and how wonderful the staff are! Definitely 5 star service!

This place has it all. Friendly staff, speedy service, and great prices! I definitely highly recommend this place!

This place had the best service by far of any establishment I’ve ever been a customer of. First off, the place is clean and stylish. They have a wide range of services clearly listed with reasonable prices available before you even get started so you’re not surprised. Vahan was behind the counter and knew I had called previously and was ready to assist my personal issue. He was so friendly and so knowledgable. He was able to assess my problem immediately and give me some hope that he would do all he could for free before he began replacing parts. He let me pay the smallest fee up front and told me he would contact me to let me know if more work would have to be done. He offered me various contact methods like phone call, text or email for my convenience. He even was able to email me some important work files that I needed to turn in ASAP and reassured me I wouldn’t lose any data.
Long story short, they were able to fix my water damaged MacBook Pro in one day. He worked late into the night after they were closed. He allowed me to use the coupon I purchased from Unilocal without any hassle (like most other companies do) and even gave me a discount and a free keyboard protector!
I was able to meet two other staff members and as a whole these guys are friendly and knowledgable and talented and I would recommend to anyone!
— affordable
— fast
— friendly

My MacBook Pro decided not to turn on and like many other people I was in denial at first and I tried everything to get it back on. When it wouldn’t turn on I thought I lost everything; important documents, music, pictures, etc. Luckily, by word of mouth, I was referred to come here. They ran a diagnosis and luckily nothing was wrong with the hard drive. They held onto my computer and gave me a loaner MacBook Pro while they figured out what was wrong and they replaced it. The repair was quick and easy and they also gave me another 8gigs of ram for a real good deal. The people there are awesome. Arthur helped me out with my troubles and he was really patient with me and he worked with me to get me back on track. They got you covered on all your computer repair needs.