Public Storage

Thanks to Dylan for being super helpful and expediting the leasing process because we were strapped for time. He quickly went over everything and had us done with the process within 30 minutes-​ish. He was very knowledgeable and friendly, patiently answering all our questions and concerns. I really appreciate the service the staff here provides. There is no pushing to get extra services/​products and they’re very clear about what all the fees are. Note: They do also charge for the lock (mine was $ 20), insurance (unless you have your own, but their prices are competitive at $ 11-​$ 15/​month depending on the value of your items), and administrative fees but I think one should already be prepared for such «surprise» fees and have more than the base rental fee ready if they want to rent a space. Overall, the facility is clean, well lit, with a decent amount of parking available. Anyway, super happy with the service I received and wholeheartedly recommend Public Storage and Dylan!

Pro-​Very clean, lots of carts to move items, great parking, super friendly staff, clean bathroom.
Con– the $ 1 deal ends up being around $ 64 after fees and taxes.
— disk lock is no longer used had to buy a new $ 20 cylinder public storage lock. :-(

Shockingly unethical. First, if you reserve a storage unit on-​line, you’ll find out only after signing all your docs that they don’t honor the first month’s rent for $ 1 dollar as advertised. Totally galling. AND when you confront them, they attempt to belittle you, that YOU are the one with a mathematics deficiency, totally trying to sleaze their way out of what was advertised online. Even more disgusting, when they call you immediately following your «hold» reservation online, no one mentions the mandatory insurance or the cylinder lock you must purchase, supplied by them of course, so when you DO show up, and their knowing full well that you have a load of boxes in your car, they completely sandbag you with the added fees. Seriously considering contacting attorney — also because that unit itself is suspect of the measurements they quote. Really, this is sickening business behavior at best, and definitely skimming the line of legal business practices. What’s even more insulting as I’m writing this — their $ 1 off the First Month banner is popping up on this page. Amazing. There are plenty of other operators out there — support them, don’t support companies that lack integrity and take advantage of people during one of the most stressful times in life — moving.

I recommend driving half a mile down the street and going to the other public storage. I have dealt with both places, and I can personally say that the people at this public storage are rude and incompetent. I came in here two days before my contract with them ended to empty out the storage and they were too busy to check me out of my storage unit. Then, because I had work on the last day, I wasn’t able to check out of the storage even though it was empty and their fault I couldn’t move out in the first place. Also, when I originally came here they told us one price, then I was charged another price after that on two separate occasions. The girl, Angela, was extremely rude and was complaining and mumbling under her breath when I was showing her my storage unit. Do yourself the favor and go to the other public storage or another company. A1 storage has better service and I will never use this place again.

I’ve been renting at this location for about a year now and live this location from the clean facility to the wonderful staff (especially Teresa). Access hours are from 6 am to 9 pm very convenient and carts are available during office hour to help you with your bulky items. When it came time to vacate they we’re very helpful and tried to hold on to me as they very much valued my business. I moved into my 1,000 sqft apt and don’t have anything else left to store but I will definitely use this facility in the the future.

My experience: I made a reservation online. Within 30 minutes a personable woman named Teresa called me back to to schedule an appointment. When I arrived she was ready to meet me promptly. She gave me a tour of the faciity and my prospective stoage space a 10“x 20″.
She anwered my many questions patiently and she helped me register and sign up professionally. I would like to commend the young woman manager Teresa as being an execellent representative for the Public Storage Company. She is obviously intelligent, professional, patient, and very experienced in her position. Not to mention that while she was assisting me so expeditiously, she was also training a new worker. I could tell she was also a good teacher at the same time and she multi-​tasked easily. Thanks so much Teresa !

Robert and Teresa you guys are awesome! I’ve been at this storage for a few months now, since they opened, and I’m sad that I’ll be vacating my unit soon. Its really nice to have a great brand spankin new facility to store your stuff in. Everything is really clean and they have the heavy duty dollies to help you move. Everyone at the front desk has always been super duper nice. And they are always happy to help you out! But Robert and Teresa are the best by far. Space is getting limited at this brand new facility so hurry up and get your storage space now

THIS FACILITY IS NOT SECURE!!!
You do not want to storage you personal belongings here. I just moved out of my house and put all of my personal items into storage at this facility. I also purchased a cylinder lock from this Public Storage facility because they told me they were «very safe». They kept reinforcing that my locker was a «high security, climate controlled unit». Four weeks later, I returned to my storage locker to find that my personal items (including a file cabinet with 20 years of financial documents, birth certificates, tax returns, and bank statements) had been stolen.
There was no sign of tampering with the lock or the door so… clearly, it was an inside job. I am now having to deal with identity theft. I have gotten the Glendale Police involved. The management team at this facility has been completely unresponsive.
DO NOT STORE YOUR THINGS HERE! IT IS NOT SECURE!

This is the perfect storage facility that I’ve searched for many years! Nice and clean, good restrooms, and most importantly, Air Conditioning! The people who work there are young and enthusiastic about helping you. Oliver is one of the best! Other facilities going to be climate controlled, and that’s often on true. This one most definitely is!

My husband and I rented out a storage unit at this facility. We are very excited to finally put the clutter in our basement somewhere. The service was really professional! Tommy and Robert were especially helpful to me. They are exceptional employees. A+ for them!

The online pricing sits on a throne of lies.
THE GOOD:
The place is new, clean, and close to the freeway. At the time of this rating the location had only been open for two months. The staff is young and friendly. They just seem happy to be working, hopefully that lasts. You can check in online and someone immediately calls your phone to confirm and answer questions.
THE BAD:
You’re given a price online which does not include the $ 19 fancy lock that you must buy, and the $ 11/​month minimum mandatory insurance.

Clean new facility. Good customer service, but a little pushy on the selling of supplies that I didn’t want. Showed me several units to find the right fit. Price is on the mid to higher end for the company but is worth the convenience. Parking is not off Doran but rather off Milford.

Randy signed us up for our unit. He was very helpful and answered all of our questions. The facility is new and clean. Located near the freeway which is a plus. No contracts for extended periods. Month to month rentals and easy downsizing when necessary. Only drawback is the flatbed carts are not accessible after 6pm. So, if you have heavy stuff to move, you’re on your own. Other than that fact, we are very pleased.

New facility close to the area that I am moving to. Great customer service provided by Randy — questions regarding the space, prices, open and close times … all were answered in a succint and polite manner.

If you’re looking for the cleanest, best run, and most amazing customer service storage facility around, you just found it. From the reservation with Destiny to the help on arrival from Liza to the personal message from the GM Teresa to a fantastic encounter with the district manager Dan, this place has it all.
On move in day we even met the salmon shirt wearing regional manager who was courteous as well.
So far this place is great. Very happy. (Keep the rates low and we’ll always be happy!

Reserving a space online was quick and easy. Randy is the man! He is very helpful and courteous. He was able to answer all my questions and patient to show me the different sizes of storage units to ensure I reserved the appropriate one. Overall, I had a very pleasant experience!

Vlad was awesome. Excellent customer service.
It’s a new building, and it seems to be climate controlled and that’s great. By far the nicest, cleanest public storage building I’ve seen.
I don’t like having to pay for insurance — it should be a choice. Also, not knowing when I’m going to get a rate hike is annoying.
For now I’m happy, but based on the mandatory insurance and ambiguous rental increase schedule I plan on vacating as soon as I can.
It’s a new building though. So, if you just can’t let go of that crap that you really don’t need this is the place to store it. Maybe.

I absolutely love this new local storage. Jimmy helped me find the exact storage for my needs. I would give this place 5 stars but my only pet peeve about this place is playing catch up with the elevator and also having to get out of my car to just open the gate. It would have been so much more convenient if they made it easier to drive by and put your gate code to enter rather then hope in and out of your car to input your code. Also when you get to the elevator you have to call it first put your items inside the elevator get out and put your access code for it to work. I have bad eyes so I have to constantly run out my hand by the elevator and run back to finish my code. Overall the place is one of my top 3 storages I used in the area. It has amazing staff and a secure building.

Excellent customer service best team in Glendale. Very clean friendly staff Luis, Teresa, Randy.

This shiny new facility is the Shangri-​La of storage lockers. Unlike so many retro-​fitted warehouses, the location and layout are super-​convenient, with wide hallways, high ceilings and three spacious elevators. All this comes at a higher price than local competitors but the sharp attentive staff and extra security measures make it a good value.