Quality Body Works

I was referred by Volkswagen. Had a horrible experience. Repairs took months, as car rental costs accumulated. They never called back when they said they would. I had to call every week for weeks on end to get updates. A «two week job» turned into nearly a three month job. The absolutely only redeeming quality is that the receptionist is compassionate and polite. She at least helped me get insurance reimbursement for the car rental. Why she continues working at such a horrible business is beyond me.

DO NOT TAKE YOUR CAR HERE — AFTER 7.5 MONTHS IN THEIR SHOP — STILL NOT COMPLETED! I PAID OUT OF POCKET FOR RENTAL CAR AFTER THEY TOOK BACK THEIR PROMISE OF PAYING FOR MY RENTAL! PLEASE FILE WITH BBB IF YOU HAD SIMILAR EXPERIENCE!!!
My car has been at Quality Body Works since October 24, 2013. It is now May 20^th, 2013 and the work has still not been completed on my vehicle. Quality Body Works offered to pay for my rental car, at their Enterprise rate of $ 20/​day, until my car was finished. Enterprise set up an account with them so that they would be billed directly. Months later, Enterprise called to inform me that no one had been paying on my rental and that Quality Body Works had actually lost their account with Enterprise. At this point, Enterprise needed to be paid. I began calling Quality Body Works daily, pleading with the secretary, to have the owner, make a payment. Every time I called, she assured me that he would make a payment on his way home from work. He would never make a payment. This continued on for months. I eventually tried calling the owner’s cell phone so that I could speak to him directly and get answers as to why my car was not completed and why he had not been making payments to Enterprise. I continued to leave him voice messages and he not once returned my calls. Janelle told me that Land Rover didn’t have the part needed in stock. According to Land Rover, the owner did not order the part needed until Jan 9^th. When it arrived on Jan 28^th, it was the wrong part. Land Rover also informed me that the check from Quality Body Works was insufficient, which is unacceptable considering that Geico has already paid them over $ 12,000 for this repair. The part was re-​ordered in April. I now owe Enterprise for 7 months (and counting) of car rental fees. In addition, I continue to make monthly payments on my Land Rover. According to Land Rover, my car is ok to drive without the bumper completed. Quality could have repaired everything, other than the bumper, months ago. I could have been driving this vehicle and not hemorrhaging money on a rental car. The secretaries stories are inconsistent from day to day. This business seems very unethical and I do not trust them to finish this job.

Don’t take ur car here… right now. For whatever reason they are so backed up. Had my car for months. Then when I finally got it back it was still making noises. Accidents suck they make u miserable and stressed. However not having ur car back in a timely manner or done correctly is beyond stressful it is down right maddening. Everyone is nice enough… but who cares!!! I just need my car fixed!

I had the exact same experience as Marisa D below so I found her review validating. The only thing this place has done in a timely fashion is cash the check from our insurance company for work they have not yet completed – and it’s been over 3 months!
The only reason I brought my car here is because it was listed as a Volkswagon Certified Collision Repair Center. They are making Volkswagon look bad.
They have had my car since May 7, and as I write this review, it is August 14, and I still do not have my car. They have had my car for over 3 months now, and for the last 2 of those months they have been telling us that it will be ready «next Friday.» I spoke to one of the men who was repairing it, and he told me that the owner hadn’t ordered the parts yet, and that I needed to take it up with him. I asked him if the parts were coming from Germany, and he informed that they were at a place around the block so there’s really no explanation as to why parts would create a delay. At long last, I was able to reach the owner on the phone (after being told that he would call me several times and never hearing from him), and he told me the car would be ready the following day. Alas! It’s been 5 days since he told me it would be ready, and I still don’t have my car. Last I heard, it will be ready Friday the 17^th. Sounds suspicious, right? It shouldn’t take this long, and they should be honest with their customers about when their cars will be ready.
The only thing nice I can say about this place is that Janelle, the woman who answers the phones is very courteous, and she graciously arranged for Quality to pay for my rental car since they have had it so long that my rental car coverage ran out on the insurance policy. So that’s nice.

I’m wondering if the bad review below was meant for another company and the individual made a mistake, because I (sadly) have been in two accidents in the last year (not my fault), and VW recommended Quality Body Works. Both times have been a great experience. They work fast and well and the customer service is great. Plus they have a great relationship with Enterprise Rental Cars nearby so it really helps to make everything very seamless (although Enterprise is hit or miss, depending on which branch you go to and who is working). I’d recommend them. Being a woman, I also appreciate the fact that they don’t try and recommend additional work done or anything that might «scare» me if I don’t fix it. Ladies you know what I’m talking about here. Its nice to know there is still an auto shop with integrity. Go here — you won’t be sorry! I don’t even mind the 40 minute drive out of my way to use them.

I had a horrible experience at this place. They were chosen by VW to fix my leased car. They had my car for 3 months. They continually lied to me about when it would be ready (always «next Friday»). At one point, we went down to see the car, and realized it wasn’t even close to being ready.
It took them about 2 months to fix the damage from an accident. The one good thing I can say is that they did fix it properly, finally. But then, it took them another month to fix the collateral damage they caused themselves! There were countless scrapes in the paint, the wheels, the glass, and huge gouges in the interior. Parts of the interior were missing. The headliner was scratched. There was dust everywhere because they didn’t tape off the car’s interior when they were doing body work. The car was nearly brand new when we brought it in, so it was easy to spot new damage.
Shortly after getting my car back, I noticed 2 lugnuts had gone missing (on the wheel nearest the accident damage). I have no idea if they (quality bodyworks) forgot to put them on or if they put them on badly and they spun out. Anyway, it was extremely dangerous for me to be driving around like that. I took the car back to them and they put new lugnuts on. Not being very car-​savvy, I didn’t realize that their mechanic didn’t even put them on correctly! He didn’t raise the car off the ground and he didn’t put them on in an alternating «star» fashion. I ended up taking the car to the dealership to have them re-​attach all the wheels properly.
My advice would be to never ever go to this place. I was pretty optimistic after reading good reviews here, and even after the first few weeks of delays, I gave them the benefit of the doubt. It turned out to be such a horrible experience that I’m quite happy I never have to deal with them again.
Update in response to the review asking if perhaps I am talking about another shop: No, I am sure this is the correct shop. I visited so many times that I have their address memorized.

The only thing that exceeds their body work, is the extremely helpful staff that work here.

We have had several of our vehicles (Audi & VW) repaired here and have always had great service and have been very happy with the quality of the work.

After my Suburban was rear-​ended and damaged heavily, I took it to be repaired at this shop, which coordinated the repair with my insurance company. The quality of work is outstanding and was done in less time than promised. My vehicle was returned in spotless condition. Greg was truly professional and gave excellent customer service as did the rest of the staff. I’d recommend Quality Body Works to my friends.

I recently had my car repaired at this auto body shop. Since insurance was paying for it, I didn’t shop for price. I got very good service here and the quality of work was outstanding. They fixed my car within their estimated time frame.