Simple Loans

So I usually don’t write reviews unless it’s really good or really bad. Well this is horrible, I call in last week to ask some questions about checks and cashing checks and percentage etc. A girl answered the phone her name was I believe Marinda or Marilda didn’t quit understand from her mumbling but oh boy customer service is definitely not her thing. She put me on hold for 13 minutes to ask or check something which was understanding then the best part was her attitude. Well hey girl if u don’t like people or your not a people’s person or have issues please change your job it’s not my fault your not having a good day or u simply hate your job so much you are rude to people. Advice to the owner or manager HIRE NICE PEOPLE or send them to therapy to overcome her problems in life in order to be nice to customers when she’s a customer service representative.

I just waited in this place for 40 minutes. There were two people ahead of me and only one young lady at the window, she did not know what she was doing, as she had to go to the «back» to speak with another young lady, whom at one point we heard laughing very loudly with the first young lady. By the time I reached the window, I had been in the place for 20 minutes. I told the young lady I wanted to apply for a payday loan, she asked me for my documents, which I provided. While pretending to help me I see her inputting and scanning the previous customers ID, and inputting info from his ID onto her computer screen. After filling out the application. The young lady whispered to the other young lady that had finally come from the back to help as there were 4 or 5 people now waiting in line. The first young lady walks away from the window without letting me know why. After waiting for another 20 minutes with no update as to why this process was taking so long, I asked the young lady for all my paperwork back and left. The customer service was so horrible I would never ever patronize this place again, neither would I reccomend this place to anyone. I went over to Ace Cash Express on San Fernando and Señora and they helped me in 10 minutes and I was out the door with my loan.

If I could give this place 0 stars I definitely would. Service was absolutely horrendous! There was only one middle aged man with a receding hairline, anger management issues, and a heavy accent working. I waited in line for 15 minutes only for him to straight out refuse service to me. All he had to do was call the bank and verify my check but he refused to because he didn’t think anyone would be able to help him at that time although I have done this millions of times. I usually don’t write negative reviews but honestly, these incompetent idiots who don’t know how to provide customer service don’t deserve to be employed while people who are willing to get the job done are unemployed. Bottom line, don’t go to this place, you will have better customer service in a 3^rd world country. Or if you have no choice, make sure you avoid the grouchy immigrant.