Smashburger

This was my first time trying this place out, and I wasn’t dissapointed. The employees were nice and I got my order around 6 or 7 minutes later, and they were really busy! I got the smash burger and an order of regular fries. I ordered it to go as I didn’t have time to dine in, if I dined in it would of been 5 stars most likely. The fries were really good, lightly salted and crispy. They were hot and when I got home they were still warm, so no complaints! Next time I will try the smash fries. Now, on to the burger! It was really good, my complaint is the way it was kind of thrown together… I had about a 10 minute drive back home so when I got home the bun was soggy due to the sauce (see picture) the way it was presented could use some improvement. If I dined in it most likely wouldn’t have been an issue, just seems like they put too much sauce and it got all over the bun. I’ll certainly eat here again, just a bit pricey since you have to buy everything seperate. Similar to five guys in that aspect, overall it was good! My bill at this location for a smash burger, regular size fries and a regular size drink was 10 bucks and some change. Burger (5.29) regular fries (1.99) and regular drink (1.99) Just incase anyone was curious about pricing before you go :)

So disappointed in the manager of this Resturant. We ordered online at 720 for a 745 pick up. It’s 805 and she pretty much ignored me when I commented on the time they were supposed to deliver. I was in the same Resturant on Sunday and her 18 year old assistant manager performs customer service 10 times this manager.

You get a lot of food and at big price. I loved hamburgers and fries but I don’t visit often because of the expense. I have only visited once.

Again ever time I go into this Smash burger. I always have the best time with my family. I love this place. Katrina and Jennifer always have a smiles on their face and make us feel welcome. I will be back again soon with my family. Thanks for always making us feel like home.

My wife and I came in here for the first time and had a great experience. The guy at the counter was friendly and offered great service and our food came out in a timely manner. My wife got the avocado club burger and says it was good. She liked the bun especially. I got the buffalo blue cheese burger and really enjoyed it. The only thing was that it didn’t have as much blue cheese as I would have wanted. We both ordered the smash fries and really enjoyed them. We ended our night with a butterfinger shake which was delicious.

Horrible service and quality… don’t understand because other locations Are FAR superior to this one.

Bland, nothing special about this burger joint, slow unenthusiastic service. Seasoned frys were good but burger was overcooked and dry. Asked for mayo on my burger barely any on there they didn’t even spread it evenly, I would have had one bite with mayo then a dry burger for the rest. No care shown with the ingredients, burger looked like a Picasso… for the money it’s worth the extra little drive to five guys. Probably won’t be back here.

Great burgers and the customer services was on point! They have every aspect of a gourmet burger shop perfected. Third time here and always pleased!

Does the world really need another fast food hamburger chain restaurant review? Well, maybe not, but after four checked in visits plus a few others to this location, I’m ready to convey compliments. The burgers are among the best in the business, the Haagen Daz shakes a delicious indulgence, and the sweet potato fries a favorite.
The burgers probably come the closest to the advertising posters of any I’ve seen, with the bread/​buns not being a steamed wet, compressed shadow of what appears on the posters and burgers consistently big, juicy, and tasty, and the add on lettuce & tomato consistently fresh and not chintzy in application. The Classic Smash is a great burger, and I can vouch well for the mushroom and swiss, the spinach and goat cheese, and even though not particularly veggie oriented, I liked the black bean burger enough that I’ve ordered it more than once as well.
In addition to my favorite sweet potato fries, the «regular» house fries doused with olive oil, rosemary and garlic are a pleasing twist on the traditional. I haven’t tried enough of the chicken sandwiches to venture an opinion, but they’re available in basically the same variations as the burgers: classic, avocado, BBQ, bacon & cheddar, buffalo & blue cheese, spicy jalopeno, spinach & goat cheese, mushroom & swiss. I have yet to sample the salads, fried pickles, veggie frite thingies, the spicy buffalo fries or onion rings.
For burger or chicken sandwich alone, expect $ 6 or $ 7. Add fries and a drink or shake and your total can easily go over $ 10 — still, in my humble opinion, generally a better burger with better accompaniments. This location has been consistently clean, and the young staff polite and proficient in their service on all occasions.

Good food, but poor service. No customers yet I still had to wait 5 minutes for the hostess to finish her conversation with the cooks. She seemed annoyed that she had to do her job. There seems to be nobody in charge.

Walked in and stood in line for 20 minutes while they messed up everyone’s order. Sat in a very messy dining room. Staff was horrible and the manager was the most worthless one of the bunch. I would strongly recommend choosing another place to eat and spend your money

Walked into smash burger and wasn’t greeted immediately but still was noticed and promptly asked for my order. We had a coupon for a free meal and was no issue with the coupon being accosted. The building seems very tidy and clean and enjoyed my meal. Yet the temperature in the building was quite chilly. Make sure you bring a jacket with you I would tell you haha.

I really like the classic smash. very juicy and flavorful. I ordered the sweet potato fries. They were good as well. My husband ordered the haystack onions. These were very greasy and not very good. My kiddos loved their burgers and fries. I will be back.

It had been awhile since we had been to this location. The young man behind the counter was brand new and you could see the frustration on his face.(I, m sorry you do not leave a new employee on a friday night by himself) it took awhile to get the order straight and finally with some coaching we got thru it, However there were things missing on the order (we said to go) they didn’t have that on it and were ready to tray us and not bag us. We specifically said (NO ONION) but that was also missing from the ticket. Fortunately we asked questions and got it straight. The food was so so and the tooth pick type fries were horrendous.
Very Upsetting Experience

So I have been to plenty of smash burgers and I can say they are all consistent. I have never been to one that was better or worse when it comes to food.
Where they change is in service and cleanliness. This one was not that busy but had several dirty tables and some that had been wiped down were not wiped well.
I still they there burgers are better than 5 guys but 5 guys have better fries. I think their shakes are good here as well.

Not sure whats happened to the place, but its really gone downhill. Staff is ill prepqred and on the brude side, asked to speak with a manager and was told he was busy in his office… really? Its been over 20 minutes and still no sign of him. Tables arent bussed, had to ask to get a clean table so we could eat. Not able to rate the food, i was too frustrated to enjoy it. Asked for water cups, only one was clean so they gave us a childs paper cup. Brought out part of our order, didnt know where the rest of it was and it took 3 tries to get a side of chipotle mayo right. Sorry, will be contacting corporate on this one. Now 30 minutes and still no manager… checked the front and here is no line either. Ordered a shake, got it in a paper cup, not the steel cup that gives a little extra… as the customer next to us received his… in a timely manner. Did I mention my wife had go get her shake… took over 20 minutes for that taken care of. Up to 35 minutes and still no manager… wow!
UPDATE: We did finally get to speak to a manager, I believe his name was Chris. Came to find out one of the cooks quit that day, and he had been in the kitchen preparing our meal. Have to give him a little slack and will update by 1 star. He was great, firendly, professional, an asset to the company. Also heard back from Corporate, and they really seem to care about their service. Will give it another try based on these experiences.

Salty not Juicy and meat was to crunchy. I was craving a burger I wish I would have went somewhere else. I will not have a craving for a smash burger in the future. I did try the Colorado burger. There seemed to be more bread than burger. FYI Colorado burger will be for limited time only.

Oh yea. This place is awesome. I always get free sides here because I always do the survey on the receipt. I have never had a problem with any of my food being cooked wrong, my order has always been put in right, and I have always left satisfied.
The food is delicious. It really is. My favorite burger is the sin city… it’s an off menu item, but make sure you ask for it. It has eggs, bacon, cheese, and fried onions.

All those three states are fit the lady who despite saying the exact same thing over and over and over again said it with a smile. She was present and efficient. Heck I’d give get all five stars. The food… Well it’s junk-​ish foods at best, and there is no saving grace for it. but seriously smash burger you should consider give this gal Aleese or whatever her name is a serious raise for the easy she approaches the task.

I always end up ordering the same thing here… truffle mushroom Swiss chicken sandwich! It’s soo good! I had a nice big serving of chicken that was juicy and flavorful! Order it and you won’t be disappointed :)